Optum Employee Reviews
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Excellent facilities
In-House Clinical Trial Associate (Former Employee) - Reston, VA - May 9, 2012
Indeed Featured review
The most useful review selected by IndeedThe work schedule was fast paced energetic but sometimes tedious. I learned a great deal about late phase trials and the devotion that Optuminsight has to the medical industry. Management for the most part was involved in the work I performmed. I enjoyed working with the management staff and my co-workers. The hardest part of the job was the change of attitude among some workers. The most enjoyable part of the job was when I could work without interruption.
Pros
flexibility
Cons
long commute
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Too many changed
RN (Former Employee) - Saint Petersburg, FL - April 27, 2021
The company has gone through so many changes. Many employees laid off. Lack of transparency on things. Flexibility was a positive. The direct management was not micromanaging.
Pros
Building amenities
Cons
Constant changes
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Decent pay but favoritism
Health Care Advisor (Former Employee) - Oklahoma City, OK - April 24, 2021
I was paid well and got along well with management so I was often presented opportunities. The Oklahoma office definitely plays favoritism. They promote people to positions they aren't ready for because they know the right people. They fire people based on a loud managers complaints. If you aren't in with the right people you won't advance. I'm glad I left, but I do miss my coworkers
Pros
Great pay in Oklahoma, lots of overtime, chances to leave early
Cons
Bad insurance for an insurance company, employees not always treated right
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Flexible work environment
RN (Former Employee) - Houston, TX - April 24, 2021
Very flexible work from home schedule and supportive coworkers.The company helps you succeed with plenty of resources and job training. I left due to missing direct patient care.
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Productivity the bottom line
Nurse Practitioner, Field Case Manger (Former Employee) - Portsmouth, NH - April 23, 2021
Too much driving between facilities. No time to use earned time and this was unavailable for payout when you leave. Unrealistic workload, cut throat attitude and field supervisor stressed to the max.
Pros
Great team mates
Cons
Unrealistic expectations
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A not so inclusive company
Consultant (Former Employee) - Work at home - April 22, 2021
The company's leadership board really lack of diversity and management look for the same stereotype to promote. It is not a good working place for minorities.
Pros
Work from home
Cons
Lack of inclusion and diversity, too focused on growth and profit, not so much on customer or employee wellbeing.
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Stressful and fast pace paced environment
Iv Pharmacy Technician (Former Employee) - Farmingdale, NY - April 21, 2021
Management makes it difficult to be yourself and if you ask a question they dont want hear it isnt appreciate or acknowledge. There is no human resource on site its a 800 number that every has to use and it realize on an inhouse investigation that leads no where. So if there is a problem with management it wont get resolve and the person will be targeted with false reports in their records to be forced out..
Pros
Team members are kind
Cons
Management doesnt appreciated outside thinking.
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Dont bother they make their own desitions about your position
Tsu (Former Employee) - El Segundo, CA - April 21, 2021
Such a bad experience here. No one cares you get treating horribly. If you work in office i strongly recommend look somewhere els. They say its an equal opportunity but its not. You get treated like you are not an equal.
Cons
You need to watch your back
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Decent place
Business Analyst (Current Employee) - Murfreesboro, TN - April 18, 2021
Not an awful place, you'll likely be underpaid and need to aggressively find work that is interesting and stimulating. Good for learning about healthcare.
Pros
-some good people, learning, Pto, wlb
Cons
-pay, slow growth
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Honestly it depends on where you land...
Cutomer Service Representative (Former Employee) - United States - April 18, 2021
Optum in and of itself seems to be a good company to work under and in most departments there is advancement and opportunities... but if you work in their call centers be prepared, you’re not going to get the full picture till you’re on the phones about 5 months in. Management does not listen to employees when they explain why processes don’t work and why they hinder the clients... management often ignores anything brought up to them. And let’s not talk about balance of work and life, the company thinks you’re meant to be available to them from 5 am-10pm because they’ll stick OT without fair warning... and let’s not talk about work schedule availability.
Pros
Good benefits that start from day one...
Cons
Scheduling is a mess, lunches get moved without care...
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Work Environment
Customer Service Associate (Former Employee) - Cebu City - April 18, 2021
The managers/supervisors are casual and approachable and they know to entertain and motivate their rep without being too metric focused. They have a monthly engagement activities for agent as part of their culture.
Pros
Free food on regular basis
Cons
Queue
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Productive and fun workplace
Certified Clinical Medical Assistant (Current Employee) - Franklin, IN - April 17, 2021
Every workplace is about how well you can manage yourself. With that being said Optum is a pretty ok place to work. If you need to request time off it’s pretty east to do. Pay is average and management does what they can.
Pros
Work-life balance
Cons
Upper management really doesn’t know what goes on day to day
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Just OK
IT System Analyst (Current Employee) - Basking Ridge, NJ - April 15, 2021
Work/life balance is decent but only if you put your foot down, projects come and go and you can easily get caught working 60 hour weeks. Monetary rewards for performance are available, if you have a good manager you will get some. Salary and benefits leave something to be desired, getting more than 2% per year is a struggle even when getting top performance reviews. Culture isn't bad, they try to make the teams like each other
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Do NOT Work Here
CSR - Customer Service Representative (Former Employee) - Cypress, CA - April 13, 2021
If you care at all about your mental health, do not work here. This is the worst job I’ve ever had in my whole life. Management will straight up bully you, customers are out of their minds. It’s not worth it
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Good Benefits and Pay
Nurse Practitioner (Current Employee) - Maryland - April 12, 2021
Very demanding work, with high stress. But satisfying for the good patient care. Company generously provides everything needed tp do the job well. Work life balance is lacking.
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Too much workload
Web Support (Current Employee) - Alabang - April 9, 2021
Workload and tools kept on increasing and pile up, yet the pay remains the same. Also little worklife balance as you would still require to do some reporting even if itd your dayoff
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Productive and fun work place
Receptionist (Former Employee) - Brandon, FL - April 8, 2021
Love working at this company. There is room to grow and everyone feels like family. My job is rewarding as well and you tend to connect with the patients
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Good career if you are a Monday -Friday person
Medical Assistant (Current Employee) - Orlando, FL - April 8, 2021
Overall, the company is good. I met a lot of awesome people and I do my work. However, since I am a float employee, I get treated like I am disposable by MOST of the managers I come in contact with.
Pros
Competitive pay, 1 hour lunch break, every holiday off
Cons
I didn’t feel too welcome as a floater.
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Poor Leadership/Management
Assessor (Former Employee) - Little Rock, AR - April 8, 2021
The job itself could be a good one but the Management team is poor and you are micromanaged. The only thing they care about is meeting a daily quota so that they get their bonuses. There's no respect for the staff and team morale is low. High turnover rate because of poor management.
Pros
Decent pay
Cons
Driving sometimes 4-5 hours round trip, Always being micromanaged, No time for anything but work due to getting off late
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Great work life balance
Nurse Practitioner (Current Employee) - Dayton, OH - April 7, 2021
Great pay and flexibility. Amazing team work in my market. Felt very supported by my direct manager. Frequent changes in requirements for bonus that were not always communicated prior to initiating. Overall a great place to work.
Pros
Flexibility
Cons
Felt micromanaged at times, layoffs
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Fun Place to Work, Opportunities to Move
Manager of Accounting (Former Employee) - District of Columbia - April 7, 2021
Optum has great benefits you would expect of a business its size - matching 401k, ESPP program, incentive programs to lower your healthcare costs, generous PTO. I felt the salaries were a bit low and annual raises were minimal, but the benefits make up for it. Typical large corporation - got promoted in title (and job responsibilities) but had to wait until annual reviews to get the matching salary, no promotion bonus. That said, there’s lots of flexibility to adjust working environment (working remote/moving offices), or transferring across teams if you’re a strong performer since the company promotes internal hiring. A lot of restructuring led to several new opportunities to work with different teams and employees across the org.
Pros
Generous PTO, beautiful offices, ability to work with teams across the US and abroad due to the company’s size
Cons
Corporate pay structure leads to minimal pay increases
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2.6
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50%say women are treated fairly and equally to men
50%would recommend to other women
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