Good salary/benefit, but no raises and limited geographically
Principal Technical Support Engineer (Former Employee) – Reston, VA – December 3, 2018
In Cloud Technical Support, if you are in in FL, MA, CO, or CA, you cannot work for Oracle due to their 'support centers' policy. Management beyond my immediate superior was solely metrics based and I never spoke to my manager's superior once in the 7 years we were on his team. Workplace culture was good and we collaborated closely with other internal teams and worked remotely for eight years. Better support from upper management would have helped greatly, but it seemed they were more focused on finding ways of removing legacy employees not working in the 'support center' cities. I did learn a lot on the job, but that was mainly due to the close support of the employees immediately around me that came into Oracle via acquisition the same time I did. Due to our reduced Support Request volume toward the end of my tenure at Oracle (as we were end of life-ing a product line), there were no raises for 3 years, but, overall the compensation was good.
Great collaboration and communication between teams working on my product line