Challenging job, advancement, good working conditions.
Administrative Assistant (Former Employee) – Middletown, NY – June 2, 2018
It was many yearsago, and I had many advancements during my time at what was then Horton Memorial Hospital, merged with another hospital and after I left built a new facility at another location!
Started as a cashier, collecting money and completing lab, x-ray, or other procedures orders. Learned to use a corded switchboard, and became a Notary. Advanced to Insurance Biller, then to Supervisor of out and inpatient department. Resigned, to another job, got laid off after 6 years, returning to now Orange Regional Medical Center, as secretary for Housekeeping Department, and promoted to Administrative Assistant for Development. Retired for the move to Florida.
Learned how to discuss Medical Insurance with patients and family.
Management was good in all departments that I worked in.
Workplace culture was always a new challenge, with changes in insurances, hospital policies and work load. I was also made the designated Medicaid representative for Medicaid patients, at the Medicaid Office.
Hardest part was asking a family when you knew the patient was dying
The most enjoyable part was visiting the OB/GYN Floor, and seeing newborns and mothers discharged, or a patient I had contact with insurance and not a good admitting condition, assuring them that their care was going to be covered after they would be discharged.
Learning medical vocabularies, insurances, Hospital daily routines.
Knowing that a patient was dying and not going home.