Orchard Software
3.3 out of 5 stars.
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Orchard Software Careers and Employment

Work happiness

Scores based on about 22 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Billie Whitehurst
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  • Founded
  • Company size
    201 to 500
  • Revenue
    $25M to $100M (USD)
  • Industry
  • Headquarters
    701 Congressional Blvd., ...
  • Link
    Orchard Software website

Orchard Software Corporation is a leader in the laboratory information system industry and offers a variety of laboratory system solutions. Orchard serves more than 2,000 laboratories across the country, helping them improve efficiency, reduce errors, and enhance integration. Orchard’s products are installed in physician groups and clinics, hospitals, independent reference labs, student health centers, veterinary labs, public health organizations, universities, and retail facilities.

Orchard has a rich history of innovation, of developing and supporting industry-leading products, and as a top workplace that values its employees. We celebrate our wins (large and small), aren’t afraid to try new things, and always welcome the next challenge. We value learning and continuous improvement, and our culture is one of caring for each other and our clients. We value diversity, and unequivocally support all people in the Orchard family and in the communities we serve, regardless of race or background.

Interested in joining the Orchard team to support industry-leading products?

For more information regarding Orchard Software Corporation, visit www.orchardsoft.com.

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Carmel, IN

3 jobs

Rating overview

Rating is calculated based on 24 reviews and is evolving.



Technical Support in Carmel, IN
on June 22, 2022

Orchard went downhill a bit when they were bought by an investment firm. It went from a family like culture to a typical job culture. Too bad because it was fun back in the day.

Manager in Carmel, IN
on August 5, 2022

I've worked here a long time, from entry level, to management. I've always felt welcomed, appreciated, and valued. Sure, there are hard days, stretches where there is a lot to do, but it all pays off in the end.

Technical Support Specialist in Indianapolis, IN
on June 19, 2022

Do you enjoy being underpaid and overworked? Do you enjoy around an hour or more of overtime every single day you work? Do you like to be micromanaged? Do you enjoy not being properly trained for the job your performing? Do you enjoy doing a job that could be 100% remote in the office instead? If you answered yes to all of these questions, this is the job for you! The job has potential but in the short time I was there most of the changes that came either seemed to make things worse or not help at all. If you’re interested in sticking with a mediocre job for several years maybe things will get better, but in my opinion it’s not worth it. I wouldn’t recommend working here to anyone but someone fresh out of college who is DESPERATE for experience and even then you can probably do better.

Technical Support Analyst in Carmel, IN
on May 25, 2022

Management is terrible. You deal with severe burnout, they don't look to implement solutions until it's too late. They then blame everyone else. Work hours are wild, you never know when you'll gett of work. It's not difficult for it to end up a 12 hr day.

Customer Service Representative in Carmel, IN
on May 12, 2021

When you start working at Orchard, you are under a large amount of stress to get adapted to the software quickly, which I understand. But the problems come in because the software is incredibly customizable. You can have three of the same issues come in and they are broken in 3 different ways. Additionally, the support team is too small for the ticket workload. This can lead to easy burnout and heavy pressure to close tickets when the system makes it rather difficult to do so. You are required to give users 5 business days to not contact you back before you can close an issue due to inactivity. The policy is in place to prevent the same issue from coming back, but they still do. There can be a lot of walking on eggshells that make you feel like it would be best to switch departments before you are ready.

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Questions and answers

People have asked 8 questions about working at Orchard Software. See the answers, explore popular topics and discover unique insights from Orchard Software employees.

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Interview insights

Insights from 7 Indeed users who have interviewed with Orchard Software within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

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