Orchard Supply Hardware Employee Reviews

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First Job
Customer Service/Cashier (Former Employee) –  Santa Clara, CAJuly 15, 2018
Good place to have your first job. Encouraging workers. Learn more about how to fix things yourself from coworkers. A good starting ground to getting your feet wet in the retail world.
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Orchard Supply Hardware is a fun place to promote quality customer service.
Sales Associate/Plumbing & Electrical (Former Employee) –  Rolling Hills Ca 90274July 10, 2018
I enjoyed working with the people at Orchard Supply Hardware, it was fun and exciting! The company focus is sales, no matter what your department is. Garden, plumbing & electrical, hardware Etc.
Pros
Employee Discounts
Cons
Average benefits, such as Med, dental, & Vision
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Great co-workers
Customer Service Rep (Former Employee) –  Mountain View, CAJuly 8, 2018
The work environment was great. The store is slightly disorganized. But the people there really try hard for both the employees and their cowerkers to have the best experience.
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Management is out of touch
Floor Associate (Current Employee) –  Lakewood, CAJuly 6, 2018
Management team has no product knowledge of the items in the store. They treat the employees as non-humans, refuse to listen to employees that have a knowledge base in home repair and have worked in contracting in the past. Store is always understaffed and focus is on getting club "O" memberships rather than customer service. A simple "Thank-You" once in a while from management would go a long way to help store morale. The management team is too re-active to issues rather than pro-active. No critical thinking skills are used to address preparing for upcoming events.
Pros
employee discounts, good co-workers
Cons
lack of recognition for a job well done.
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Nice people
Nursery Associate (Former Employee) –  Stockton, CAJuly 2, 2018
Overall Orchard had nice and fun people to work with but as far as the hours the shifts were only 4 hours and I would only work any where from 4-16 hours a week. Anytime I asked to get training to move up a full time position but I was never given a chance.
Pros
nice people
Cons
not enough hours, company losing money
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Fun work place
Cashier Customer Service, Sales Floor (Former Employee) –  Canoga Park, CAJuly 2, 2018
Orchard Supply Hardware (OSH) was a fun working place.
I learned about different power tools
poor management
OSH had a good work place culture. All the employees were friendly and knowledgeable in the departments they worked in.
The hardest part of the job was dealing with customers that got upset over a bad check, debit card, or credit card.
The most enjoyable part of the job was working with employees with a good attitude and always being able to put a smile on a customers face.
Pros
an hour lunch working close to food places to have for lunch
Cons
long lines and being the only cashier open
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easy place to work
Laborer (Former Employee) –  Tracy, CAJuly 2, 2018
easy work lots of good people.lack of advancement.they want more from employees than they give out.you would have to work there for 5-6 years to make 18$ an hour
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Unpleasant Experience working here
Customer Service Representative (Former Employee) –  Naples, FLJune 30, 2018
Management and HR are only in it for the pay and have no human compassion as well as to run a business as a former employee of this establishment adults acting like children, management only cares about you shoving their idiotic loyalty program sign-ups to every single customer and if you don't get enough sign-ups they blame your tactic and approach. They preach of family and how orchard is a family company but only look out for themselves. If you can deal with being harassed and drama this place is for you; they always had a problem with money being missing.
Pros
hourly rate
Cons
Management
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productive place to work
Contract Copywriter (Former Employee) –  San Jose, CAJune 14, 2018
I was a contractor but felt that I had access to the personnel that I needed to consult to do my job. They all worked well as a team. The managing style of my direct report was easy to work with.
Pros
could work from home
Cons
very subjective on content
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arcade
Bagger (Current Employee) –  Torrance, CAJune 14, 2018
I worked at paisanos hermosa beach fox coffee house orchard supply hardware Mickey's deli cashier customer service inperson and on telephone waiter cashier
Pros
pizza
Cons
anthem
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Management Leads ALL Decisions
Inventory Planner (Current Employee) –  San Jose, CAJune 12, 2018
Company calls itself a 75+ year old start up but I am still not fully sure if that is a complement. Lack of trust from Executive Team on teams to fully execute things and will make things a higher priorities than they really should be.
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Working at Orchard Supply Hardware
Customer Service Representative (Former Employee) –  Citrus Heights, CAJune 8, 2018
The company had bad management, a huge turnover rate, you were no trained to work in the various departments, they just put you in a department and expected you to do the job.
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knowing how to best help.
Customer service (Former Employee) –  South Pasadena, CAJune 6, 2018
Orchard Supply Hardware was much more slow paced compared to previous job but still fulfilling. Customer Service skills still important but more emphasis on product knowledge.
Pros
Helping Customers with their specific and individual needs was satisfying.
Cons
Low pay rate.
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CSR, Cashier and Paint
CSR - Customer Service Representative (Current Employee) –  Petaluma, CAJune 6, 2018
Mixing paint, stock and doing returns for customer and back up cashiering when need. I have learned to listen to what customers need and able to solve their problems.
The heavy lifting of stock is the hardest.
Pros
Friendly, health benefits, 401k and vacation
Cons
none
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A good job
Material Handler (Current Employee) –  Tracy, CAJune 3, 2018
Orchard is a good job if you are looking for a warehouse job without any prior experience. There isn't much room for advancement and the pay isn't very competitive.
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Department Lead
Plumbing/Store Support Lead (Former Employee) –  Coral Springs, FLJune 2, 2018
Training is not that great. Its kind of a day to day learning experience in the florida market due to non experience managers. Opportunities for advancement are highly unlikely.
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Always learning something new
Nursery Specialist (Former Employee) –  Folsom, CAMay 31, 2018
Fast paced makes the day go by quick. In the Nursery we processed stock almost daily and watered and took care of plants. Orchard is really big on customer service that was always important daily
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Great company, awesome employees, slow business
Cashier/Warehouse/Sales Rep (Former Employee) –  Portland, ORMay 31, 2018
OSH is a great company with an awesome culture in its management area. Competitive prices with all hardware stores and carried the same products. the store i worked at was slow and business was casual so a work day went by slowly, but the people you worked with made it easily bearable.
Pros
Fun
Cons
Slow
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Minimum wage customer service job
Department Clerk (Former Employee) –  Sunnyvale, CAMay 29, 2018
Basic retail job.

Clock in, and go help customers, answering questions, giving directions, and organizing stock while not busy.

Learned how to properly deal with customers.
Pros
Flexible hours
Cons
low pay, no benefits
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Fun and nice work environment
Cashier/Sales Associate (Current Employee) –  Paso Robles, CAMay 24, 2018
The most enjoyable part of working at OSH was helping people and seeing a smile on their face when i made them happy. The hardest part was the mean customers.
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Overall rating

3.5
Based on 510 reviews
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Ratings by category

3.5Work/Life Balance
2.9Compensation/Benefits
3.0Job Security/Advancement
3.2Management
3.4Culture

Ratings from women

InHerSight Score
2.5

2.4Personal Development

3.0Career Opportunities

2.4Family Support

Women rate the female-friendliness of their workplaces on InHerSight