Orchard Supply Hardware Employee Reviews for Customer Service Representative

3.5
Overall rating
Based on 510 reviews
Ratings breakdown
5127
4159
3126
262
136
Sort by: Helpfulness | Rating | Date
Found 77 reviews matching the search See all 510 reviews
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great co-workers
Customer Service Rep (Former Employee) –  Mountain View, CAJuly 8, 2018
The work environment was great. The store is slightly disorganized. But the people there really try hard for both the employees and their cowerkers to have the best experience.
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unpleasant Experience working here
Customer Service Representative (Former Employee) –  Naples, FLJune 30, 2018
Management and HR are only in it for the pay and have no human compassion as well as to run a business as a former employee of this establishment adults acting like children, management only cares about you shoving their idiotic loyalty program sign-ups to every single customer and if you don't get enough sign-ups they blame your tactic and approach. They preach of family and how orchard is a family company but only look out for themselves. If you can deal with being harassed and drama this place is for you; they always had a problem with money being missing.
Pros
hourly rate
Cons
Management
Was this review helpful?YesNo 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Working at Orchard Supply Hardware
Customer Service Representative (Former Employee) –  Citrus Heights, CAJune 8, 2018
The company had bad management, a huge turnover rate, you were no trained to work in the various departments, they just put you in a department and expected you to do the job.
Was this review helpful?YesNo 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
knowing how to best help.
Customer service (Former Employee) –  South Pasadena, CAJune 6, 2018
Orchard Supply Hardware was much more slow paced compared to previous job but still fulfilling. Customer Service skills still important but more emphasis on product knowledge.
Pros
Helping Customers with their specific and individual needs was satisfying.
Cons
Low pay rate.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
CSR, Cashier and Paint
CSR - Customer Service Representative (Current Employee) –  Petaluma, CAJune 6, 2018
Mixing paint, stock and doing returns for customer and back up cashiering when need. I have learned to listen to what customers need and able to solve their problems.
The heavy lifting of stock is the hardest.
Pros
Friendly, health benefits, 401k and vacation
Cons
none
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Friendly environment
CUSTOMER SERVICE ASSOCIATE (Former Employee) –  Tigard, OR 97223April 12, 2018
I learned that as long as you try hard and show up on time, if you have a good manager, you will have a pleasant day at work.
The hardest part of my job was being told to not work so hard, i made the other employees look lazy, I work, that is what I was paid to do.
Pros
Friendly staff
Cons
Minimal training
Was this review helpful?Yes 1No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
great experience
Customer Service Representative (Current Employee) –  Fort Lauderdale, FLApril 5, 2018
they hired happy people, so every day is a pleasure, I work with a team that works together and gets along.

We have experienced some growing pains of a new store, but I feel upper management is aware and constantly trying to improve the store
Pros
takes great are of employees
Cons
schedule can sometimes be very hard
Was this review helpful?YesNo 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good part-time job for college or retirees
Customer Service Representative (Current Employee) –  Mission Viejo, CAMarch 28, 2018
No option for full time work, advancement locally. If you live at home with your parents, going to school, retired and looking for a few xtra dollars this is the place for you.
If you want full time, advance up the chain locally, this is not the place for you.
The current employees including management is very much like a family. Very nice, fun and enjoyable to work with co-workers.
Was this review helpful?YesNo 2Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful and Demanding Place to work
Customer Service (Former Employee) –  Pasadena, CAMarch 4, 2018
OSH operates under the fear management tactic as a corporation. My individual bosses were fantastic people and managers.

OSH is a close-minded corporation. The culture is about one feeling grateful to have a job at all rather than how can we both be successful together.

Too stressful for the money.
Pros
Christmas party
Cons
short breaks, short lunch, low pay for hard work
Was this review helpful?Yes 3NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
orchard
Customer Service Representative (Current Employee) –  Naples, FLMarch 1, 2018
Easy job to get the hang of with the help of other employees. Fast paste and a hands on job! Managed cashiers and handled money and helped with refunds of products.
Was this review helpful?YesNo 2Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Pretty Good
Customer Service Representative (Former Employee) –  Santa Clara, CAFebruary 22, 2018
I was still in school, so it was hard to balance both my job and my academics. Thankfully, OSH was flexible with my schedule and would allow me to come in on any day hat worked for me.
Pros
Flexible Hours
Cons
Short staff due to store closing
Was this review helpful?YesNo 1Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
effective
Customer service (Former Employee) –  Petaluma, CAJanuary 22, 2018
Unload product from incoming trucks. Load items to shelf, make sure orders were complete. Order products, take inventory, customer service. Knowledge of different areas of products
Pros
close to home
Cons
late hours
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Cool place to work
Customer service - Electrical Department (Current Employee) –  San Jose, CAJanuary 17, 2018
Customer service was the main part of the job.Learned a lot about tools and how to fix things. Met a lot of nice people and made some good friends . Fun experience
Pros
Good peopel
Cons
Lack of pay
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/a
Customer Service Representative (Former Employee) –  Los Angeles, CA 90025December 10, 2017
Orchard Supply Hardware is a great company to work for and there many opportunities to grow especially in any departments. Management is always willing to train people who have the potential.
Was this review helpful?YesNo 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
osh
Customer Service Representative (Current Employee) –  Huntington Beach, CADecember 6, 2017
working at orchard supply hard ware is fun. its slow and not very many customers come into the store. you spend alot of time just standing around doing nothing.
Pros
relax
Cons
boring
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
too many problem
Customer Service/ Cash Office Associate (Former Employee) –  Manteca, CASeptember 14, 2017
a lot of the managers or key carriers acted like high school kids. constantly starting drama and saying stuff behind your back. got to a point where you didn't know who you could trust. a lot of management people brought their Homelife to work and let it effect their work day
Was this review helpful?Yes 9NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Retail
Customer Service Representative (CSR) (Former Employee) –  Fresno, CAAugust 28, 2017
Nice place to work. Friendly staff and management, Clean environment. Very big on customer service. Shifts are easy to work with if you have another job or school.
Pros
flexible
Cons
not enough hours
Was this review helpful?Yes 1No 3Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
fun friendly atmosphere.
Customer Service Representative (Former Employee) –  Napa, CAJuly 1, 2017
Typical retail job, lots of customers, colorful employees. register, stocking inventory, basic cleaning and customer service, assembling displays and special orders.
Was this review helpful?Yes 1No 3Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
customer service
Customer Service Representative (Former Employee) –  Santa Maria, CAMay 25, 2017
working for this company was very difficult everyone had there favorite employee's. this company was ok to work for as long as you could get past all the different things that were going on.
Was this review helpful?Yes 4No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive workplace
Customer Service Representative (Former Employee) –  Bakersfield, CAMay 17, 2017
The employees here are awesome to work with. The customer s were OK. It was a very productive place to work with strick rules and fast paced days. Managerial staff was nice.
Pros
Close to good restaurants for lunch
Cons
Short breaks
Was this review helpful?YesNo 2Report
Claim this company page

Want to know more about working here?

Ask a question about working or interviewing at Orchard Supply Hardware. Our community is ready to answer.

Ask a Question

Ratings from women

2.5InHerSight Score

2.4Personal Development

3.0Career Opportunities

2.4Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight