Truck Loader (Former Employee) – La Vista, NE – January 5, 2019
Typically the work day is nonstop with 2 15 minute breaks paid and 30 minute lunch unpaid. This is a quota driven company and there are no quality assurance with products they sell. Truck loadings a hard job indeed. The management has no problem sending other people to other departments, which increases the work load on the shipping department, so your overworked and underpayed. The shipping department has a hard time retaining loaders and some of the work ethic in others is questionable. I worked there for 4 years and everyday was miserable. You freeze in the winter and swelter in the summer in side the trailers. The delivery equipment is poor and outdated and poorly maintained, even though they are trying to improve, but not continuously. Others tend to create more work for you as they want to work fast and hard, but don't think what they are doing. This was a mindless job with a see light push button get food pellet attitude. Find something else to do. Allot better jobs out there. The management culture is entrenched due to most have worked there along time and are set in their ways and will not change how they handle the employees. Good or bad.
Call Center Agent (Former Employee) – Lavista, NE 68128 – December 11, 2018
it was enjoyable to get to know those around you but it was not encouraged. you were not allowed to brief an individual before the start of their shift on how busy the phones were. you were always watched/monitored.
Programmer Analyst (Former Employee) – Omaha, NE – December 7, 2018
This is a great company that could be much better if they valued their IT staff more. When they say that they run "a lean Shop" that means that you work 80 hours a week with unrealistic deadlines. They do hire only the best but the turnover shows how they lose those employees to better opportunities.
Good Pay, sort of
Terribly stressful, wouldn't go back for any amount.
Seasonal Call Center Customer Service Agent (Former Employee) – Omaha, NE – November 1, 2018
Call center and took orders other tasks. Super easy job. Half hour plus two 15 breaks. Did a lot of upsells which is extra cash for the pay checks. Sit a lot since I have to use the computer and phone to work with.Nothing much to say really since it was a seasonal job
Customer Service Representative (Former Employee) – Spartanburg, SC – October 15, 2018
This was a temporary, seasonal job. The training was less than sufficient. We were pushed to upsell, which I don't mind at all, except their method irritated customers. They pressured you to have an average of 3-minute calls while taking orders and rated your performance/ review on your call time. It was Christmas and orders were large. It was impossible to offer great customer service in three minutes. If your calls weren't short enough, they had you log off so they could talk to you about it. Nevermind that you just had a huge order that made them lots of money AND you sold a lot of additional items. You didn't make the cut to stay on permanently because your call time wasn't an average of 3-minutes. If I was the customer on the other end of the phone, I would appreciate a helpful and patient customer service person. Instead, the customer was being rushed and repeatedly asked to purchase something else even though they clearly stated that was all they wanted more than once. This is not how I prefer to handle customer's needs.
Personalization Operator/Stocker (Former Employee) – Omaha, NE – October 10, 2018
I've worked twice for Oriental Trading Company, mainly because the hours and scheduling is consistent, and every crew that I had the opportunity to work with were solid and communicated well with each other, and I always felt comfortable and confident to ask for help anytime I needed to.
I work there as a contract worker thru staffing temps im glad im a temp I wouldnt want to commit to them they don't care about quality just quanity because im a temp im slave ok I get it and I understand the process you see most temps have very little work expereance but surprise I used to hire temps my self the only reason I did is because I needed work mules and if they werent working out and I felt I was losing money paying them they would be removed on the spot so yea I get it but I see the way their regular employees are disregaurded like their just some kind of machine with on oil leak or something and oh well theres other people who will work for us who are just as desperate as they were for a job and well get as much out of them as we did those other otc world keeps turning weather you get fired or quit ok so times are changing they give you some mighty attractive benefits only to keep there publice name clean im not a machine and I don't need a supperviser who hasn't done any physical labor all day to show me how gun ho he is now because hes borded and full of energy they arnt sh.. to me they haven't been working for the whole shift then after one half hour there pooped ill stop now
Equipment Operator (Former Employee) – La Vista, NE – October 2, 2018
I worked at Oriental as a equipment operator and have worked several other positions as well.... Problem is supervisors have no intentions of moving up in the company from the spot they are in. Myself and several other employees make recommendations and will never hear anything. IT seems like the supervisors don't care that its basically a revolving door and do not try to keep quality employees
Flagging Clerk (Former Employee) – Omaha, NE – September 1, 2018
It was my responsibility to upload and maintain the pricing into the computer for the items sold by the company. We also had the responsibility of doing the breakdown of the square inch used per the sales generated by utilizing excel and a specific program for the company. My manager was very knowledge, approachable, and to this day is still with the company. If the opportunity arose I would love to work there again.
sales associate (Former Employee) – Omaha, NE – August 26, 2018
Oriental Trading is a fun working environment. The company offers small amount gifts to its employees. The company trains employees how to be proficient to get customers to buy products from catalogs. Some employees they would keep after temporary position then some they would let go cause did not meet their performance what was measured
Customer Service Agent (Former Employee) – Omaha, NE – August 19, 2018
Management was non-creative individuals expecting their customer service workers to automatically be able to answer all customer questions without adequate training or support. Though I worked there several years, I was never given the opportunity to advance and management became upset whenever I would ask questions about such.
Customer Service Agent (Former Employee) – Omaha, NE – August 16, 2018
They have strict goals that they want you to meet. This could be good or bad. In my job, you had to have massive amounts of patience to deal with people who really just didn't want to have you help, they just wanted someone to yell at.
Personalization Operator (Former Employee) – Omaha, NE – July 31, 2018
The pace wasn’t relaxed. You get bonuses for going faster, but the hourly pay is the same no matter what. My direct supervisor was awesome. The floor supervisor on the other hand pronounced my name wrong on purpose.