Give your staff a regular schedule they could base their life on with kids and appointments we all know these change in healthcare but when you have to wait for a text everyday telling you if you need to be at work at 500 or 600 or 630 or 700 how can you function with kids and family. They have good benefits and doctors but never going to keep long term employees based on that
Designate a Nurse Coordinator and put in place an Office Manager that had medical experience in the running of a large medical practice.
Answered - Registered Medical Assistant (Former Employee) - Huntersville, NC
Stop hiring upper management and hire more staff to process the work. The happy you keep your staff the better outcome all around
Answered - Provider Support Services Manager/Credentialing (Current Employee) - Charlotte, NC
Work together with my collar s team to provide excellent patient care.
Hire experienced management instead of "taking a chance" on someone merely because they have a personal relationship with the previous manager. That's bad business and it shows through the high turnover rate. Managers should also be held accountable for their actions, but sadly HR stands behind their bad decisions.
Answered - Pre Certification Specialist Utilization (Current Employee) - Charlotte, NC
Value the great employees and get rid of the ones driving down the company's morale.
Answered - Patient Services Coordinator (Former Employee) - North Carolina