A typical work day at the front desk consists of working as a team with the patients, therapists, referring physicians, and insurance companies to make sure we are giving the best care and are doing the most we can to get the patient better. That includes scheduling patients, collecting payment, getting authorization from insurance companies for patients treatment. This job is very detail oriented and can be very busy/stressful at times. The insurance world is always changing so you will constantly be learning. The best part of this job is seeing the patients get better and establishing a relationship with them! Extremely rewarding! I would say the hardest part of the job is dealing with insurances. There are a lot of insurance companies out there and you will need to learn the in's and out's of all of them. You get the hang of it after a couple months but this job isn't just checking in patients and collecting co-pay's. There is a lot more.