Highly Reputable Institution Producing Quality Products
Operations Supervisor (Former Employee) – Kettering, OH – August 9, 2017
A typical day would be to brief the team to pick and pack the days orders to deadlines.An average workload in the department would be 1500 orders off peak increasing to 3500 during peak. OUP has a strictly enforced next day delivery policy upon which the business rests its reputation so all orders have to be fulfilled by 6pm on that day with no carry over.
I learned that as Oxford University Press is the publishing arm of Oxford University a world renowned institution, prestige and reputation of the business are sometimes as important as the commercial considerations. The Press is a highly academic publisher, the worlds largest and most successful, but the prestige of the University and the quality of the publication always took precedence.
The workplace culture was very much geared to providing the quality of service that one would expect from an institution of the prestige of Oxford University. The culture was one built on professionalism ad efficiency.
The hardest part of the job was, without doubt coping with the workload in peak, which lasted from late May to late October, when Universities are replenishing their stocks in the summer holiday. During peak an excess of 200 tons of books could be ordered on a daily basis.
The most enjoyable part of the job personally for me was being instrumental in the moving of the stock of 28 million books five miles in 15 weeks in the winter of 2010/11 as the operation moved site whilst managing to maintain full order satisfaction.
Discounted OUP publications