Pacific Aviation Employee Reviews

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1.0
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Good for aviation work experience
Customer Service Representative (Former Employee) –  Los Angeles, CAAugust 13, 2019
Good stepping stone if you are interested in the field of aviation. You will gain a lot of experience regarding customer service and how to deal with passengers and airline products and procedures.

PA management is not bad itself, it's the account you will be assigned at. Account manager is not visible on the account, favoritism is evident on the account, supervisors and managers are mostly lazy and stays inside the office all the time chit chatting with other favorite agents. Schedule is based on favoritism. They put the favorites on the AM schedule and the others in the PM even though they say it's based on seniority and availability. During the interview with PA they will tell you that you will have to be flexible as this is a part-time job and your time will be based on the need of the account but once you're in the account itself you will see how they do the schedule and how they rotate the schedule based on the convenience of the favorite supervisors, managers and agents.

Be ready to work 6 days a week (morning and evening) as they will say that there are not enough agents. There is a minimum of 4 days / week for part-time agents but you'll notice that the favorite agents will just work whenever they want to or else they will have someone cover for there shift.

They have a lot of policies and procedures but it depends on the account if they will be strict on it. On the account I was assigned at, pretty much they are not strict and most of the rules are not strictly followed. From uniform, hair color, work days, schedule, etc.

Pay is ok if you work 6 days a
  more... week but you will not have work and life balance.  less
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2.0
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Who want to work for a company that will over work you?
Cabin Cleaner (Former Employee) –  Los Angeles, CAJune 3, 2019
-Management can’t tell you how long you will have to work past your shift clock out time.
-Not knowing Spanish not only made me not feel like part of the team but it felt like there would be no way for me to be promoted regardless of how hard I worked.
-bring your own water bottle or it’s a even longer shift looking to hydrate yourself
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1.0
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Horrible
Costumer Service agent (Former Employee) –  San Francisco, CAFebruary 4, 2019
The one of the worst companies to work at SFO no benefits gettho workers low hours horrible supervisors discusting horrible people and the recruiters are indian dosen't that says it all no the isn't any type of job retention in that company on purpose they don't tell you the work rules of the airport so either you pay fines to the airport or you get fired they are always hiring because people don't last there they get set up by the company or by the employees to fail and get fired
Pros
n/a
Cons
everything
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2.0
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Not a good place to work for
Check-in Agent (Former Employee) –  San Francisco, CAJanuary 29, 2019
Pay rates are low concerning the time you have to spend to transport to the airport (you won't be able to park at the airport employee's garage) and the responsibilities you have to take as a check-in agent. Airlines are hiring ground staff from them just to avoid giving out travel benefits to employees. The management team is really bad, supervisors are constantly yelling at newbies. Overall a lot of work to do in a very short time, it's better to work for a local grocery store. Maximum paid time off is 7 days.
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3.0
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Productive work place
Customer Service Agent (Current Employee) –  Los Angeles, CAJanuary 19, 2019
It’s okay to work for pacific but their is a lot of stress and a lot of poor management and the hours are fail and not consistent. You are tired all the time because their is no set schedule or anything for you to work with .
Pros
Paid time off
Cons
Short lunches
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3.0
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Nice place to work
Customer Service Representative (Current Employee) –  Los Angeles, CADecember 12, 2018
typical day to work in Pacific aviation, a little stress but normal, sometimes they change the scheduled so fast and I think it doesn't work for me. and i don't have to much time in this company but i feel good
Pros
they paid like every other companies
Cons
they don't have a good organization with the schedule
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5.0
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Fun place
Customer Service Supervisor (Current Employee) –  Los Angeles, CANovember 5, 2018
Excellent company
Good pay
Been working for the company for more than 8 years. Management is nice & caring. Will recommend to my friends and family to work for the company.
Pros
Fun & Caring
Cons
Health benefits
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2.0
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just ok
Customer Service Representative (Former Employee) –  Los Angeles, CAOctober 14, 2018
just balanced
many nice managers and supervisors to work with, but sometime you will meet worst dude who will just frustrate you to the point you may just decide to give up.
sometime promotion based on who you know and how connected you are
Management make more say than they act. too much talk for nothing
Pros
Job security
Cons
poor benefits, don't expect promotion that fast
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4.0
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Good experience
Customer service agent (Former Employee) –  Los Angeles, CAAugust 17, 2018
During this job, I learned how to handle the situation when customer have their bad emotion. Pay more attention to customer about what they need, and try my best to help.
Cons
1 ten mins break
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5.0
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Yes ,we have our lunch Room
Customer service (Current Employee) –  Los Angeles, CAAugust 2, 2018
It is s a good place to work,and everybody is happy to work thier,because our manger is so good.she is very nice and easy to understand.she is a very hard working manger and doesn’t play with her job.
Pros
No free lunch u have to go with ur own food
Cons
No e
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2.0
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Inconsistent hours
Customer Service Agent Representative (Former Employee) –  Los Angeles, CAJuly 28, 2018
I worked with Phlippine Airlines thru Pacific Aviation. Their scheduling is so messed up. They have a what you called split shift. You work in the morning for 5 hours then 5 hours during the night too. The hardest part of this job wasn't the passengers but the way they do their schedules. That's why a lot of staff quits.
Pros
Experience
Cons
Messed up schedule
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3.0
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Typical day for different airlines.
CUSTOMER SERVICE REP (Former Employee) –  Los Angeles, CAJuly 26, 2018
Pacific Aviation would give you an account based on your ethnic background. Depending on your account and the management of that account is how much you would get paid. It was not as flexible as they promised and I did not like the fact that management would call their employee after over 8 days straight of working on their only days off. most was not handled professionally and management want their agents to work like dogs for less than what they pay for.
Pros
Family like environment
Cons
Timing agents per check in and management are always watching
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1.0
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Poor and unfair management
Customer Service Representative (Former Employee) –  San Francisco, CAJune 18, 2018
Poor and unfair management. Not enough career advancement opportunities. Unfair management. Unparcial and not proffesional management.

Lack of communication.
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4.0
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Exciting and fulfilling
Passenger Service Agent (Current Employee) –  San Francisco, CAJune 8, 2018
Customer Service is at its best. Face to face customer interaction is such a fulfilling job and communication ability is a top command in this field. One has to win a customers' satifaction and with a smile from every passenger means a success story at the end of my shift!
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3.0
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Airline Industry
Customer Service Representative (Former Employee) –  Los Angeles, CAJune 2, 2018
Pacific aviation is a good place for those looking for part time work while in school. However, the pay was really low before and they don't give annual reviews for a raise. There is also a manager there that does not respect people at all and will yell at you even outside of the office. The job was easy and fun but the management was not as nice as you would think. Overall, still worth the experience because of wonderful coworkers.
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1.0
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Terrible management
Check in Agent- Air New Zealand (Former Employee) –  Los Angeles, CAApril 6, 2018
The management is a joke. The supervisors will talk down to you as if you were a child. Incredibly rude and inappropriate. The airline managers will not support you. You will feel like a slave working here. Everyone openly talks about finding a new job. Save your time and look elsewhere.
Pros
work experience
Cons
management, compensation
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3.0
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Good place to work at if you want airport experience
Customer Service Agent (Former Employee) –  Los Angeles, CAApril 2, 2018
I was hired part time but eventually got a second airline account which were 4 hours each so that made my 8 hour days and was able to get my 40 hours a week. The management style's are different depending on which airline they place you in. It honestly all depends in the airline in which they place you in, on how your experience is going to go working for PA. The main thing you do is check in passengers and collect their baggage which is fun because you meet new people but there are other roles within the company that involve more critical work than checking in passengers but yet everyone still gets paid the same which is unfair.
There are no flight benefits (sad I know) because there should be some type of flying perk when working for really big name known airlines. You get basic free health care and PTO hours based on how long you've been working there. They don't have direct deposit which really sucks because if you do not work on the day you get paid you have to go through the hassle of going to the airport to pick up your paycheck.
If you are looking for airport experience to see how it is to work for the airport I do recommend it because it can be something temporary and look good on your resume.
Pros
Good airport experience, basic healthcare
Cons
No flight benefits
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4.0
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Good work experience
check-in agent (Former Employee) –  El Segundo, CAMarch 20, 2018
A typical day at work is busy. Expect to always have something to do. As a check in agent i was checking in people, boarding passengers, and answering questions. The management was okay, the supervisors are alright and team work is not really good. The most enjoyable part of this job was meeting new people.
Pros
meeting new people, benefits
Cons
no flight benefits
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2.0
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Not Employee Friendly
Customer Service Representative (Current Employee) –  El Segundo, CAMarch 12, 2018
Constantly being monitored every second of your day to make sure you don't take a second longer in your lunch. No break room for employes. All employes had to eat around passengers but you can often get in trouble for eating food in front of passengers.
Pros
n/a
Cons
Not Employee Friendly
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4.0
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Stressful workplace
Aircraft Dispatcher (Former Employee) –  San Francisco, CAMarch 8, 2018
early morning shift and late afternoon shift as well as overnight shift. overnight shift was less stressful. Stressful Management. No flight benefit provided.
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Overall rating

3.2
Based on 50 reviews
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3.0Work/Life Balance
2.7Compensation/Benefits
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3.2Culture