In essence, yes. The company is sales driven.
Everyone is expected to "sell" treatment. It is a bonus insensitive system. So, the more you can sell the patient on doing ~ the practice team gets a bonus, then the providers get bonuses on top of that. It is a selling services environment.
In my experience what was expected of the assistants is that they back up their doctor and encourage pts not to wait too long or things like that but not doing sales.
In my experience, sales were a part of the job in corporate offices. Private offices not so much, the office manager usually would take care of presenting treatment and fees....after diagnosis.
I have never been pushed to sell anything and I'm a lead dental assistant, meaning that the more money than office makes, the more money I have to work with on the budget. My doctors and hygienists aren't pushed to sell either. We tend to take better care of our patients when we aren't worried about numbers.
Yes, they will make you call patients to have them spend money... Pretty backwards
Yes. When I was in actual dental offices, they were doing up-selling.
Answered - PLANS BENEFIT COORDINATOR (Former Employee) - Phoenix, AZ
Is it not the job of all DA's to advise patients of their needs so they can get scheduled? I would not say they force any DA to "sell" I help the patients get the treatment they need plus I believe in my Associate Doctor!
Yes. But mostly doctors and hygienists.
Answered - Registered Dental Hygienist (Former Employee) - Northern California
Yes, Everybody is pushed to do sales along with every other person in the office. They even send the assistants to training on how to help sell treatment or products.
Everything is about money, very little is about the patient.
Answered - Dental Assistant/RDA/Lead (Current Employee) - San Diego, CA