Pacific Dental Services Employee Reviews

Lots of resources available for treating patients to the best of my ability. Resources like salivary diagnostics and laser for laser assisted perio treatment. Bonus structure is based on retention, not production so there’s no pressure to produce in order to bonus. Ownership over my schedule allows me to maximize my time in office treating patients.

Pros

Dental and medical benefits, the best resources available for treating patients and competitive compensation

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Official response from Pacific Dental Services

March 6, 2023

We appreciate your thoughtful feedback! We're happy to read about your experience with the resources available. Thanks for all you do for your patients!

Culture and Leadership is the Issue

Analyst (Current Employee) - Texas - October 2, 2023

Daily deadlines that are hard to meet because of sidebar issues and lack of scructure. I have learned more in my field than I thought I would, but have learned how culture can dictate your mood and performance. Management is a buddy club, that makes a point to belittle and bully, those that are not the flavor of the day. Hardest part of the job is dealing with the personalities of those in leadership, and the easiest is in dealing with colleagues and clients. The work itself is easy but the culture is based in the buddy system and bullying. I must also add that benefits are the worst I've seen outside of working contract.

Pros

Work is easy and pay is good

Cons

They don't truly care about their employees

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Pacific Dental Services insights

Based on 1,028 survey responses

Areas for improvement

Trust in colleagues
Sense of belonging
General feeling of work happiness

Horrible

Traveling Orthodontic Assistant (Former Employee) - San Antonio, TX - September 28, 2023

Stay Away. This company will stress you out especially if you’re a travel specialty assistant. They don’t care about you and always short staffed. Doctors, managers, other DA’s who have been with the company are horrible.

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Worst place I ever worked at

Indirect Tax Manager (Former Employee) - Irvine, CA - September 27, 2023

What is the best part of working at the company?Nothing horrible work environment wouldn't recommend it to my worst enemy. What is the most stressful part about working at the company?Horrible culture poor work life balance.What is the work environment and culture like at the company?Horrible to much politics and lack of knowledge.What is a typical day like for you at the company?Just sit at your desk no training or guidance

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poor benefits and no work-life

Sr. Associate (Current Employee) - Henderson, NV - September 22, 2023

in the healthcare industry, they don't provide a good medical benefits package, and the management level never considers carefully on talent retention.

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Worst place to work

DA (Current Employee) - Bay Area - September 21, 2023

Bad management, bad corporate culture. Not worth it staying longer than a few months. Toxic work environment. No support at all. Assistants talk about newly hired employees behind their backs. Only company I've ever worked for that gave me a very difficult time.

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Hard work, results depend heavily on ownership

Regional Manager (Former Employee) - Ca - September 21, 2023

Great experience but not at all locations. Heavily dependent on your owners . Long hours and a lot of responsibilities including jumping in and step in as the manager

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Working here was stressful

Dental Assistant (Former Employee) - North Decatur, GA - September 20, 2023

Being an assistant here the pay isn’t really livable. Management is quite literally horrible. They’re nice people who work here but this location isn’t the best. The main issue is management. They don’t care about you in the slightest

Pros

Nice coworkers

Cons

Short breaks, management is horrible

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Lack of work/life balance

Accounting (Former Employee) - Irvine, CA - September 20, 2023

They try to give a work/life balance but with deadlines and always short staff it’s hard to have a good balance. Old school mentality that you have to work in office to get work done.

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Ocasional fun with team but mainlyStressful unhealthy working environment

Lead Periodontal Assistant (Former Employee) - Phoenix, AZ - September 19, 2023

What is the best part of working at the company?Relationships built with the team your placed on What is the most stressful part about working at the company?Schedules being changed last minute sometimes with out being told. Long 12+ shifts with no break. Throws untrained assistants into surgical environment without proper training making it unsafe for patient. Extreme lack of leadership. Was with the company for 7 years and only seen management 3 times. Managers never respond to employees for time correction ect. What is the work environment and culture like at the company?Get as much money from the patient as possible. Meaning pushing unnecessary treatment on themWhat is a typical day like for you at the company?Stress stress and more stress

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Jobs at Pacific Dental Services

Regional Back Office Trainer

Dental Assistant in Training

Austin, TX

23 hours ago

Healthcare Coordinator

Apollo Beach, FL

15 hours ago

Unethical, greedy, not professional, not patient care oriented

Registered Dental Hygienist Full-Time (Former Employee) - McKinney, TX - September 15, 2023

The office was dirty. Not enough time with your patients, Equipment is subpar, instruments if they are available, are not in good condition. Materials Needed To Actually Do Your Job...They either don't have or don't have the budget for. Lead assistant will dictate bad treatment based on what Materials are available for you to work with. Dirty rooms, rushed treatment, patients being shoveled into rooms with no intention to treat them well.

Pros

No lunch, not getting out on time, and being punished for the work, no overtime, so your schedule will be changed with out regards for the rest of the staff or your needs

Cons

Everything

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Productive and fun place to work

RDH (Former Employee) - Rialto, CA - September 14, 2023

The owner doctor and all the associates whom I worked with at this location have been very supportive. The team members got along and therefore it made a fun and chill place to work with. Assistants always helped if I am running behind or have two patients. I liked working there!

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Official response from Pacific Dental Services

September 18, 2023

Thanks for your feedback! It's always great to hear about that teamwork in action!

Some of the Doctors are terrible.

Dental Assistant (Former Employee) - Travel - September 11, 2023

Some of the dentists and managers are so rude and terrible to work with that it made me leave dentistry all together. I went into the regular medical field after this.

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Depends on who you work for

Registered Dental Hygienist (Former Employee) - Orange County, CA - September 9, 2023

A lot of offices will overwork you to death. More than 8 pts a day without proper support. If you’re lucky, you’ll find an office who actually cares and doesn’t push you to your limits. It’s honestly just a coin flip.

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About as average as another corporate job, with less pay

Financial Analyst (Current Employee) - Irvine, CA - September 7, 2023

The benefits (dental insurance, vision insurance, 401k) are great, but the pay is below area average which is why I gave that 3 stars. Management is hit-or-miss and will make or break your experience at the company. I had a good manager that was invested in my success, but they left the company and now I have a manager who is only interested in schmoozing. The company touts a good work-life balance, but they turn around and say you aren't as dedicated as other employees if you take the time away from the office or don't stay late everyday. It feels like a culture of yes-men, and leadership hypes their brand too much (with management/director levels buying in).

Pros

great dental insurance

Cons

heavily christian culture, low pay

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Doesn’t treat people well

Dental Assistant (Current Employee) - Fort Worth, TX - September 5, 2023

Some of the doctors can be creeps. Shifts are unreliable. There is minimal room for growth with managers breathing down your neck. They say they will pay for mileage, but it is low.

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Money driven

Dental Office Manager (Former Employee) - Tomball, TX - September 4, 2023

PDS has a bad habit of over diagnosing in order to generate sales. This leads to managers/HCs having to provide treatment plans they do not believe in which leads to patient mistrust. Regional management does not train, or have your back. Promises are constantly made but no effort is given to you unless you are the top earners. Several of the Owner doctors (OD) do not have any respect for anyone but themselves. 2 sisters in particular own several offices and make it a habit of screaming at staff, including management, talking down to them, and forcing them to against moral and ethical standards. Wasn’t worth my soul to work there.

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Horrible Company

Dental Assistant (Former Employee) - Westminster, CO - September 4, 2023

I worked at an office owned by PDS for about 6 months and it was the worse 6 months. This is your typical corporation even though they tell all their employees it’s different from others. The pay is very low here unless you have been at the company for 5+ years. They have no set time for lunches so you may not even get a lunch. The hours were horrible, I had 0 life outside of work because of the hours of the office. You are very unappreciated and all they care about is money. They also try and charge patients for so much extra stuff it’s insane and to have patients sit in the chair for hours and I mean 2-6 hours doing dental work. Overall run from this corporation. Don’t ever give the company your time and energy.

Pros

occasional bonuses

Cons

short/ to no break, low pay, long hours, rude staff/doctors, money hungry

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Not worth your time

Regional Manager (Former Employee) - Boston, MA - August 24, 2023

Zero support for management or clinical staff. Unrealistic expectations for performance and unhealthy work/life balance. You can’t trust anyone you work with in this region.

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Over worked, High turnover

Specialty Healthcare Coordinator (Former Employee) - Dallas, TX - August 24, 2023

My particular office went through 5 different operational and regional managers in a 10 month period. The staff also had high turnover, which is hidden by shifting to other offices.

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Okay place to work. No growth remote

Eligibility Specialist (Current Employee) - Henderson, NV - August 21, 2023

Okay place to work. Growth is terrible if you work from home. Pay is decent and the actual job is okay. Management is iffy and play favorites for sure.

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