Complex, Stressful and Challenging
Field Service Representative (Current Employee) – San Francisco Bay Area, CA – May 5, 2019
PG&E is a BIG and complex company. I'm confident that the average consumer has no idea how difficult it is to maintain utilities. Weather, wildfires, consumer damage to equipment etc. are all under the umbrella of care that PG&E provides. HOWEVER, you'd think that a company this size would use more sophisticated data management systems to support employees i.e. a central facility directory; connectivity between departments and functions to save time and access to day to day information. Formal processes are lacking in many areas and efficiency is severely impeded by the long-term culture. You literally have to know who knows to find what you're looking for. By no means am I saying PG&E is careless, casual or irresponsible in their culture or management of their responsibilities, only that as an employee you are often weighed down by the lack of organization within and the exceptions that are granted to long term leaders that may have never worked outside of PG&E. Makes it a challenge to get things done.
People, Pay and Benefits
Internal systems are lacking and frustrating