Pacific Life Employee Reviews

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4.0
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good company,good benefits
COMMISSION ACCOUNT SPECIALIST (Former Employee) –  Newport Beach, CAJanuary 14, 2019
My 18 years working experience at Pacific Life was overall good. The benefits are very good. The employees are well educated and good to work with. Management has of course changed over the years and has continued to be good to employees. There is considerable pressure on employees to produce at required levels. There is often overtime needed. Management could use managing continuing education.
Pros
benefits
Cons
some depts require a lot of overtime
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5.0
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Great, professional company to work for
Systems Administrator (Former Employee) –  Newport Beach, CA 92660January 10, 2019
Pacific Life is a great, 150-year old company with long-term thinking upper management. The overall work culture is very employee centric.

Overall they are a fair company in their compensation and they are very professional and organized.
Pros
Longevity, stability, professionalism
Cons
A little too slow in responding when staff issues arise
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5.0
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The Best in the Business
Senior Regional Vice President (Former Employee) –  Dallas, TXJanuary 9, 2019
I can't say enough great things about this Company and it's leadership. I'm blessed to have had my time with such an amazing group to professionals. The best in the business!
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1.0
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Hard to Advance
Analyst (Former Employee) –  Newport Beach, CAJanuary 3, 2019
It is hard to advance unless you are a part of the inner circle. Hard work sometimes pays off. They provide fun learning opportunities and participate in lots of charitable events.
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5.0
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Interesting Positions with Ethical Company
Business Service Coordinator (Current Employee) –  Omaha, NEDecember 23, 2018
Pacific Life believes in developing their employees. They seek to provide excellent customer service to both internal and external customers. It's fast paced and you must be quick on your feet with a smile on your face. If you can handle that, they pay well and it's possible to move between departments.
Pros
Great pay and benefits
Cons
High pressure to perform with unclear expectations for success
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1.0
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Horrible.
Annuity Specialist (Former Employee) –  Omaha, NEDecember 15, 2018
I wouldn't recommend this place to anyone. This position literally made me unhappy. Too much information, Other workers were fake and rude. Job Advancement is slow, as well as their technology. Their systems are old fashioned. The calls I'd take were complex and difficult to explain. Everyone seemed to be overwhelmed or ready to quit. I'd take on extra duties that weren't involved with my department, as if what I was already doing wasn't stressful enough. Do Not Work Here & If you do, do not work in the customer service dept. because you'll be disappointed in a few months or less.
Pros
Free Food, Benefits.
Cons
Everything Else.
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4.0
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Easy Work
Operations Svc Rep I (Current Employee) –  Omaha, NEDecember 2, 2018
it a very easy job. And management encourages growth. A lot of the people that work here have been here for years. Opportunity to move up within the company is great! Depending on what department you're looking for.
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Official response from Pacific Life
December 20, 2018

Thank you for your positive review! Pacific Life strives to develop our employees’ talents by helping them develop their own careers to meet both their goals and the goals of our organization.

3.0
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Great location, in-house cafeteria, free parking, community volunteer outreach, the people are great!
Executive Assistant (Former Employee) –  Newport Beach, CANovember 19, 2018
Good place to work at depending on department and manager you work for. For some departments, morale is very bad and employees feel their recommendations go to deaf years by management.
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4.0
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A quick review
Sales Associate (Former Employee) –  Omaha, NENovember 11, 2018
Good company, great benefits, you need to be comfortable in an office/call center environment. Most of the jobs are phone related so it’s a bit of a grind. Their new building though is amazing and they do allow quite a bit of freedom.
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4.0
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Customer Service Role WILL box you in, the People are THE BEST.
Annuity Product Specialist (Current Employee) –  Newport Beach, CANovember 5, 2018
The title pretty much says it all. The Annuity Product Specialist role is actually a Customer Service role. You're on the phone 8 hours a day, constantly criticized for how you could do better on the calls through reviews and not really given an opportunity to grow, with 0 flexibility or control over your own schedule. The division is currently under new management, which is terrible. Maybe things will go back to being normal, but the company's been going through non-stop restructuring for about 2 years now with no signs of slowing down.

As terrible as the job is (enough so that everyone is constantly talking about quitting), the people are some of the best people you'll ever meet. Literally everyone in the company is a genuinely good human being.

If you're willing to be in a terrible position for a couple of years, the job looks fantastic on your resume, you gain a lot of fantastic experience, and you MIGHT have the possibility to move laterally.

My anger is really directed towards customer service, and not the company as a whole. One of the best companies in the industry you could work for.
Pros
People.
Cons
Inflexible work hours
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2.0
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Not great
Annuity Sales Specialist (Former Employee) –  Omaha, NEOctober 12, 2018
Local boys club mentality for any promotions or opportunities that opened up. Miserable micromanagement and yearly commission pay cuts based on rising goals
Pros
Office was local
Cons
Terrible work environment
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5.0
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Great place to work
Administrative Assistant (Former Employee) –  Aliso Viejo, CAOctober 10, 2018
Great co-workers, company family values, team work in all departments, a great place to learn and advance. Typical day included phones, travel planning, expense reporting, onboarding new hires, meeting scheduling, extensive calendaring.
Pros
short commute, good hours, fantastic benifits
Cons
Communication between management could be stronger
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5.0
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Good
Sr. Conference Planner (Former Employee) –  Newport Beach, CAOctober 4, 2018
Solid company with great long term benefits. People are nice and team players. Company always trying to stay ahead of the times and keep up with technology.
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5.0
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A Employee Focus Company
Executive Specialist (Former Employee) –  Aliso Viejo, CASeptember 14, 2018
Management recognizes the talent of employees and I was fortunate to work with a team that appreciated employees efforts and hard work. The work culture is collaborative and fun. The most enjoyable part of working at PL is the employee, volunteer opportunities and daily appreciation.
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5.0
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Great Place to Work
Intern (Former Employee) –  Newport Beach, CAAugust 6, 2018
There was a great work-life balance at this company. Everyone was very supportive of each other and this team aspect is what really drove the company towards success.
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4.0
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Good place to work, could be better too
Product Support Analyst (Current Employee) –  Aliso Viejo, CAAugust 4, 2018
Pay and work is decent. Would not pay for additional training. Trained myself up, am about to leave. Bosses have been discussing growing our data field. I found a program to learn more, work didn't cover any. I am taking what I learned and want to go to a place that values what I value.
Pros
Work Life Balance, Company Profitable, Growth
Cons
Management doesn't mean what they say, had to wait an extra week for a raise because of something financial
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5.0
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Great Company
Systems Analyst (III) (Current Employee) –  Aliso Viejo, CAJuly 28, 2018
I can't imagine a better corporate climate, very honestly. Southern California is awfully expensive though. Less than forty characters to go! Ten Now!
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4.0
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Ok
Business Systems Lead (Current Employee) –  Newport Beach, CAJuly 19, 2018
The management has a lot of bureaucracy. It is difficult to get things done because most people that work there are complacent and have very low sense of urgency
Pros
work life balance
Cons
bureacracy
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5.0
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A good place to work at
Lead Business Analyst (Current Employee) –  Aliso Viejo, CAJuly 5, 2018
A good company to work for. Employees have been around for over 15-20 years. Management is appreciative. Work life balance is good. Work environment is supportive and encourages learning.
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5.0
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Great Benefits - That's All
Business Analyst (Current Employee) –  Aliso Viejo, CAJune 3, 2018
This company has great benefits, but opportunities for advancement are non-existient. The ability to work remote is non-existient, the company needs to get into the 21st century.
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Overall rating

3.9
Based on 169 reviews
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3.8Work/Life Balance
4.0Compensation/Benefits
3.2Job Security/Advancement
3.3Management
3.6Culture

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2.2Personal Development

2.2Career Opportunities

2.3Family Support

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