Upper management is a mess and there is a lot of nepotism. Store managers do not know how to run a store nor even know the products in the store. The DM is rude and will find a reason to fire anyone she does not like. Due to people quitting constantly, extra roles are put on to people without proper training nor compensation. The company is a franchise so there is no HR department and issues are pushed under the rug. When conflicts arise there is no confidentiality and private business is aired throughout the company. Associates, supervisors, and owners are typically great people to work with but the management is so poor it ultimately ends with being burned out quickly and leaving.