Challenging, but rewarding
Store Manager (Former Employee) – Private, Ca – March 22, 2017
This may vary from store to store due to the brand being a franchise. However, on the back end, the left hand does not communicate with the right, so there is constant issues with ordering, unless you have a great key account Manager. Key account managers are VERY political, and they have a lot of authority over your store. Several orders have been "missed", or "glitched", out of the system, unless you own ten or more Pandora stores. Leading to a serious delay in product arrival, impacting the customers view of the store.
In store the culture is very positive and loving. Highly sales driven, but invested in development and coaching. Hours are distributed fairly amongst associates based on performance (may vary from store to store). Clienteling is a huge part of the business. For senior management there is a lot of fun travel (may vary from store to store). LOTS of growing pains. Pandora is ever changing, and is struggling keeping up with their growth, so there is a lot of trial and error which can be frustrating.
For a franchise owner, they are often more unfair than fair, and there are a lot of broken promises.
Orders are NOT shipped by order date (first in, first out). This goes back to favoritism and politics. You may be the first to place an order, but if a "bigger fish" orders more than you later, your shipment will be adjusted if you even receive it at all.
Little opportunity for growth unless your franchise owner has several stores. Little investment into your development.
Travel, great team, fun environment
Political outside of franchise, very poor with communication