As a delivery driver I learned engage, explore, exceed in the customers needs, concept essence and cultural values. We also went by BLAST, believe, listen, apologize, solve . I also did the four steps of delivery introduce, review order, signature, thank. The hardest part of my job was seeing a unhappy customer. The most enjoyable part of my job was helping that customer from being unhappy to very happy by fixing the problem and ending with a smile and saying have a great day.