Parallon maintains a very professional atmosphere
Underpayment Analyst (Former Employee) – Largo, FL – November 5, 2018
On a daily basis, the first thing to do is to work on the follow-ups from previous day's adjustments to insurance plan changes or correction requests made to other departments. The second thing is to collect daily work-list and arrange in an order that works for your assigned insurance payers. Expectation is to work 33 to 35 underpaid accounts per day. The reason for underpayments by payers range from having the wrong insurance plan assigned to the account, improper codes used for billing, incorrect patient responsibility assigned, or incorrect processing by the payer. The objective is to find the cause of the underpayment, make corrections to claims if required, or send accurate documentation to payer for reasons why claim was paid improperly and request re-processing, and follow-up with payer if there are discrepancies.
Each problem to solve was unique so there was always something new to learn.
The quota was stressful to maintain.