Do.Not. Work. Here.
Client Service Representative
There is no employee handbook, so they will make up rules daily and implement them and if you bring up a handbook they will pull you to the side and try and coax you into believing you don't need it. There is one woman in HR and I believe they just randomly gave her the job. The department is like high school, and that can be looked past, if you weren't consistently lied to. When you interview, they advise and advertise as flexible scheduling, but that is a lie. They give you set schedule of 11-8 or 10-7, M-F alternating Saturdays. They say when you work Sat, you get a weekday off. This is untrue. You will work M-Sat and they call mandatory OT almost every week. So you'll work that full schedule, then have to work more. When I interviewed, they told me they will work around my school schedule. A lie. I had to literally quit for them to recognize that I was a person. They just want you to lie and overwork yourself. That's the literal job. Their systems were "down" and they told us not to come in...they told us everyday for a week not to come in, and myself and a few others were asking about pay, as this was not our faults.
The DIRECTOR of client services, a vile and vicious woman (but not worse than the owner), never answered our inquiries. When more people began to speak out about it, she called each of us and fired us. She advised it was under the premise of Covid-19, and that no they would not be paying us for their system failures.
DO NOT WORK HERE. THEY DON'T CARE ABOUT YOU. AT ALL.