Worked with the Managed Care Team supervisors and team leads, was able to process managed care referrals using the Epic and OnTrac applications.
• Requested and processed Medical records
• Contacted external PCP offices to make the initial request for BCBS and TUFTS referrals, creating a referral shell in Epic, and removing the account from OnTrac.
• Processed electronic and paper faxes by entering them into Epic and removing the account from OnTrac.
• Assisted with outgoing referral requests that needed to be faxed.