It’s completely remote. Pay could be better but great culture and great low cost benefits. I love the team huddles. Team leads are very supportive. Room for growth.

Pros

Flexible and remote, good benefits

Cons

Short breaks. Typical call center being attached to the phone for production.

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Job seems great at first but then you realize it’s a work load and b2b calls

Customer Service Representative (Former Employee) - Chandler, AZ - January 21, 2022

Back to back calls expectations are set to 5 mins per call 60 + calls a day the customer can’t call back within 2 days they expect first call resolution I would not work here if you’re not ready for unrealistic expectations. If you’re failing in your department the management don’t care to keep you around they rather replace you so just expect that

Pros

Pto, paid holidays, overtime

Cons

Short breaks Micro manage Metrics are unrealistic no job security

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Relaxed work environment if you're not on call with great management

Software Engineer (Former Employee) - San Jose, CA - December 17, 2021

Very aligned management from top down. Low stress. Compensation lower than other Fintech companies. Didn't feel challenged, didn't feel ownership of product due to frequent project changes.

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Great benefits but large workload

Customer Solutions Teammate (Former Employee) - Chandler, AZ - December 16, 2021

This company gave me a lot of the tools needed to succeed and amazing benefits all throughout my time there. Although, as you progress and stand out as a great employee you are given more and more responsibility that can become overwhelming.

Pros

Great benefits

Cons

Lots to know and back to back calls

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High stress level

Software Engineer (Former Employee) - San Diego, CA - December 3, 2021

As AWF is not recommendable.Long work hours, no benefits

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Average workplace

Software Developer (Former Employee) - Bengal, OK - December 1, 2021

This workplace is average, although major factor to keep in mind is that it all depends on the team you have been assigned to. Mine was risk management and I can say that it was mediocre work

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Good work culture and benefits

Data Scientist (Current Employee) - San Jose, CA - November 21, 2021

Good:- Work culture- Benefits- Supportive mentors and managers- Flexible work cultureBad:- Long hours sometimes and high pressure to hit goals, but it comes with the job and there is good support.

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Good pay and benefits

Technical Support (Current Employee) - Chicago, IL - October 31, 2021

Good pay great benefits easy work remote from home and personable supervisors, incentives are given quite often hourly pay high for work you do but can be mentally stressfulGood amount of PTO

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Its really woke

OFAC Sanctions Analyst (Former Employee) - Omaha, NE - October 29, 2021

Good place to start out, really good learning experiences, room to move to other department's, internal mobility is supported. Pay is pretty low though, that could definitely improve

Pros

Flexible schedule

Cons

low pay

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Great place to work

Systems Administrator (Former Employee) - San Jose, CA - October 28, 2021

Mangers encourage growth and internal promotions. Would totally recommend PP as a place to work. Managers listen to employees needs and react to help when needed.

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Lots of drama among staff members

Administrative Assistant (Former Employee) - San Jose, CA - October 12, 2021

I was an admin and the other admins loved to gossip and could be very caddy. I wasn’t into all that so I kept away and out of it, because of that I didn’t socialize much with other admins unless it was work related.

Pros

Good benefits and fair pay

Cons

The admin team gossiped too much

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Great benefits, low pay

Customer Service Representative (Former Employee) - Work from home - October 11, 2021

Great benefits work from home. Lots of give ways. Horrible pay, no breaks only 30 min lunch. Answer calls to tell cx we cannot help all day. Constantly say, we are a user initiated system, we cannot do anything on your accounts only you can do this.

Pros

Great benefits

Cons

Low Pay, no breaks, 30 min lunch

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Experience

Debit Card Specialist (Former Employee) - Omaha, NE - September 30, 2021

Great opportunity for advancement. Many jobs are available to live up to if you want to track and move up. Bad case of seniority. If you haven’t been there a while others get opportunities that they aren’t qualified for before you

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Excellent place to grow

Fraud agent (Former Employee) - Ireland - September 27, 2021

PayPal has a very inclusive and safe culture which means you are always supported by others to thrive. You can be exactly who you are without hiding any aspect of your personality as advancement is based on merits only.The environment is very fast paced and you feel like you are part of every big change in the company which is growing very fast.

Pros

Remote for now, good bonus, equity, healthcare

Cons

Short breaks, low flexibility for hours

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I loved it here

Customer Service (Former Employee) - Hunt Valley, MD - September 25, 2021

Great company culture with extremely supportive management that are truly committed to growth. Rate of pay was cool. Only issue that I had with them was the fact that my office was laid off due to some changes in the company. Despite that, PayPal was truly an excellent place to work.

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Work life

Customer Service Representative (Current Employee) - Chandler, AZ - September 4, 2021

Calls are back to back! Doesn’t pay enough for what’s expected. Micro managing even when it is from home. It’s ok but that is only if you like fast paced call centers

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sales targets only for the 5 % best sales people in the world

Inside Sales Representative (Former Employee) - Dublin - September 1, 2021

During Corona PayPal increased the sales targets to a level which makes many people to look for other jobs. In Sales like sales should be it is a hard working environment, there is no empthay that sales tools always break up but you have to work always fine.

Pros

benetits, stocks, wellness days, wellness activities

Cons

very high KPIs, management, no empathy

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Overall, a great company, needs some improvement.

Quality & Specialty Analyst Regulatory Compliance (Former Employee) - Chandler, AZ - August 31, 2021

I was well compensated for what I did, and the insurance and other benefits are fantastic. The tasks can be boring and repetitive, luckily in my department we were able to listen to music/podcasts to help pass the time.Management wants to move individuals forward, but unfortunately the senior positions are occupied and tend to always be occupied, so unless you are lucky, you may stay in the same position for awhile

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New metrics

Customer Service Representative (Current Employee) - Chandler, AZ - August 24, 2021

Very focus on meeting metrics but don’t care that many people working from home have you’re kids no flexible schedule. I was told to put my kids in day care from home to avoid them making noise in there on house keep in mind kids are kids toddlers can be loud sometimes

Pros

Benefits

Cons

Work from home lack of support and understanding

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Great job! Loved working here

CSR - Customer Service Representative (Former Employee) - New York, NY - August 20, 2021

Best place to work! Perks and management are the best!! Love it everything was awesome. I would recommend this company to anyone looking to Advance their career

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Positive

Senior Agent (Former Employee) - Chandler, AZ - August 20, 2021

I really liked PayPal. It was a good experience. They really try to work with you. Training was great.. I really liked their approach to training. It builds on skills not everthing all at once. Unfortunately I was out sourced.

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