PayPal
PayPal Employee Reviews
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Excellent employment for the financially oriented customer service agent.
Resolution Specialist (Former Employee) – Omaha, NE – August 19, 2018
Employer gives opportunity to give customer service support to those helping customers with their personal or business accounts with them. Challenging work with fair pay and a challenging way of feeling satisfaction for helping people make their online purchases/payments better and faster. Enjoyable work.
Professional company to learn and grow
Big Data Systems Intern (Current Employee) – San Jose, CA – August 18, 2018
Learned how PayPal's Big Data CPI team operates and how they tackle daily tasks in managing big data. Very technical role which includes lots of self-learning, but also very rewarding at the same time. PayPal also includes various extracurricular activities such as Volleyball, Gym, Basketball.
Lack of Career Advancement
Enterprise Account Manager (Former Employee) – Omaha, NE – August 15, 2018
Great benefits when I worked there, which was over two years ago. Health insurance is not as good now. Still no opportunities for growth career pathing.
Pros
Some great managers
Cons
Some not so great managers
Good Company
Working Capital Agency Manager (Current Employee) – Hunt Valley, MD – August 14, 2018
PayPal does take of it's employee base and rewards hard work. Management is willing to work with folks and the company does foster a good work/life balance. PayPal also does a good job challenging its folks to strive for greatness. Take good to great.
Pros
Location, work environment, co-workers
Cons
Communications at the company level can be challenging at times
paypal customer service
Customer Solutions Representative (Former Employee) – Chandler, AZ – August 14, 2018
The call center was organized and clean. The goals and requirements of the job were easy to reach and the pay was decent. They provided many opportunities for optional overtime and the environment was relaxed and fun.
Terrific people to work with.
Partner Program Manager (Former Employee) – Silicon Valley, CA – August 13, 2018
Management turn-over is high, however, so teams/projects change often. Scope creep can be an issue. Nice campus, very clean and environmentally sound.
Pros
Nice campus
Cons
Lot's of meetings
A lot of challenges. Global company, with many opportunities.
FIELD MANAGER AND PC TECH (Former Employee) – Silver Spring, MD – August 10, 2018
The importance of existence of a strong and dynamic high technology companies sector in the current world
economy is enormous as it largely influences the potential for global competitiveness of individual nations or regions.
In the developed, post-industrial economies the high technology companies sector is commonly regarded as the area
with the largest use of and dependence on the so called special means of production – knowledge and human resources.
These means are constantly created, which enables not only competition among individual companies but also has a
positive effect on the surroundings (traditional industries, level of science, etc.). High technology sector also requires
continuous and intense innovative activities as well as large research and development investments. Most of the
previous studies of the high technology sector have focused on the issues related to methodology of measuring the
research and development activities and its results, the amounts, structure and sources of financing, institutional
solutions and the role of the state in stimulating the scientific and technological progress as well as on the issues of
technological advancement in a wider context of innovativeness. However, there have been few studies of high
technology companies’ functioning and management. This article is an attempt to define the concept of a high tech
company and identify its characteristics in comparison to a traditional, industrial enterprise, considering the basic
organisation units. It has been shown that every HT company, apart from the fact of operating more... in the high technology
sector, is an innovative enterprise based on knowledge and the use of modern IT technology. less
economy is enormous as it largely influences the potential for global competitiveness of individual nations or regions.
In the developed, post-industrial economies the high technology companies sector is commonly regarded as the area
with the largest use of and dependence on the so called special means of production – knowledge and human resources.
These means are constantly created, which enables not only competition among individual companies but also has a
positive effect on the surroundings (traditional industries, level of science, etc.). High technology sector also requires
continuous and intense innovative activities as well as large research and development investments. Most of the
previous studies of the high technology sector have focused on the issues related to methodology of measuring the
research and development activities and its results, the amounts, structure and sources of financing, institutional
solutions and the role of the state in stimulating the scientific and technological progress as well as on the issues of
technological advancement in a wider context of innovativeness. However, there have been few studies of high
technology companies’ functioning and management. This article is an attempt to define the concept of a high tech
company and identify its characteristics in comparison to a traditional, industrial enterprise, considering the basic
organisation units. It has been shown that every HT company, apart from the fact of operating more... in the high technology
sector, is an innovative enterprise based on knowledge and the use of modern IT technology. less
Pros
Vacation time
Cons
stressful
Good Company
MERCHANT RISK VETTING SENIOR LEADER (Former Employee) – Omaha, NE – August 8, 2018
I worked a "back-office" job which had some incoming phone calls. The work was very repetitive. We had service levels which needed to maintained. Sometimes there was overtime. The hardest part about the job was doing the same thing day in and day out. The culture was amazing and it was the people I worked with that brought me to work every day. The management is hit or miss and they move in and out a lot. I learned a lot of transferable skills working at PayPal.
Exciting place to work.
Account Manager I (former) (Former Employee) – La Vista, NE – August 7, 2018
My typical day was a main point contact for my assigned accounts. I learned how to make my relationship building skills better to become the trusted advisor. Management was there to assist when issues had to be escalated. The culture had a good balance. The most enjoyable art of the job was getting to know my clients.
Pros
Good Work/Life balance
Cons
N/a
Contract Position
Business Analyst (Former Employee) – Scottsdale, AZ – August 3, 2018
This was a remote contract position. Job was great and the people were fantastic! The benefits, although I was a contractor, looked amazing.
Also, the fact that they allowed me to work remotely was awesome!
Also, the fact that they allowed me to work remotely was awesome!
Pros
free food in the break rooms, nice offices and workstations
Cons
Needed better communication, no planning
Best Place to Work For
Complex Customer Support (Former Employee) – Chandler, AZ – August 2, 2018
PayPal was consistently awarded the Best Place to Work award, but none of the employees were allowed to fill out the ballot. Management did everything they could to hide this fact.
Poor Supervisor
Online Payment Processor (Former Employee) – Chandler, AZ – August 1, 2018
I didn't trust my superiors. They did not have good job knowledge and they did not support team members. They have all since been fired, quit or laid off.
Pros
Awesome benefits and work life balance
Cons
poor direct leads and mid level management
Wish they treated people better.
Collections Agent 2 (Current Employee) – Hunt Valley, MD – July 30, 2018
There is no real job security and will fire you for things you may have no control over. No real concern for employees needs. Something is always changing and just overall not a comfortable place to be.
Pros
Meet great people, learn new things
Cons
No ideal mon-fri shift, no job security, management
Inexperience managers but easy going work environment
Debit Card Specialist (Former Employee) – Omaha, NE – July 30, 2018
I enjoyed the work environment and it the location is easy to get to for almost anyone in the area. The managers are poorly trained with no people skills. Metrics is everything.
Pros
Location, parking, facilities
Cons
So-so pay, poor managers
Vibrant tech company with lasting power.
UX Lead / Art Director (Former Employee) – Austin, TX – July 26, 2018
A true tech company with a strong brand and financial focus. An exciting place to work where you're surrounded by very smart and talented people. Great compensation and opportunity for growth.
Pros
Exciting place to work. Constant challenges.
Cons
Periodic reorganization. Has had layoffs.
fun place
Customer Support (Current Employee) – Hunt Valley, MD – July 26, 2018
collections isn't fun but someone has to do it, they definitely have a lot of stress in the office and the work to life ratio is very unbalanced unless you are in a supervisor role.
Pros
vendors, holiday party, free baseball games
Cons
no ideal mon-fri schedule
Excellent Company
System Administrator (Current Employee) – San Jose, CA – July 26, 2018
Maybe its because I am under great leadership, but the team and management is phenomenal and supportive! PayPal strives to promote work-life balance with the idea of FAMILY first.
Good atmosphere with onsite gym
Assist PayPal account holders (Current Employee) – Omaha, NE – July 24, 2018
Receive inbound calls from PayPal account holders and follow company based metrics. Assist account holders with all account issues and ensure metrics are met.
Pros
Great benefits
Cons
Metrics
call center environment
Collections Agent (Former Employee) – Chandler, AZ – July 23, 2018
Company created a team atmosphere and had a fair Job/Work Balance as well as a professional atmosphere in a call center atmosphere. Fast paced environment. Incentives for the collection department given monthly with company metric system. The use of companies metric system was also used for performance evaluation.
However incentives were constantly changed when performances were met by individuals reached the minimum amount to receive incentives as well as pay raises were not given and or when raises were given they were very minimal. Supervisors would give team members more company procedures without any further training. Company lacked positive feedback and did not give all employees same treatment when it came to customers speaking to them how the job was well done. Some employees received emails detailing the exceptional customer service where others would not get any kudos. 137 Company would present all changes in a positive manner.
A constant deduction of employee perks when separated from parent company.
Used two monitor screens to allow information available for customers questions.
However incentives were constantly changed when performances were met by individuals reached the minimum amount to receive incentives as well as pay raises were not given and or when raises were given they were very minimal. Supervisors would give team members more company procedures without any further training. Company lacked positive feedback and did not give all employees same treatment when it came to customers speaking to them how the job was well done. Some employees received emails detailing the exceptional customer service where others would not get any kudos. 137 Company would present all changes in a positive manner.
A constant deduction of employee perks when separated from parent company.
Used two monitor screens to allow information available for customers questions.
Pros
game room, workout room, mothers room
Cons
short breaks, not consistent in with all teammates regarding a great job done
Spanish Position
Spanish Customer Service Representative (Former Employee) – Chandler, AZ – July 23, 2018
The Spanish Bilingual position at PayPal is very stressful. Also you deal with a LATAM team and management is very depressing. I would recommend the English position if anything since there is less drama and more opportunities.
solid silicon valley benefits
Consumer Marketing Manager, North America (Former Employee) – San Jose, CA – July 22, 2018
silicon valley company with easy access to San Jose airport, great campus, really solid tech support, and good beenfits - stock grants as well and nice cafeteria options
Overall rating
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Diversity score
The Comparably Diversity Score tracks how positively diverse employees rate their experience at PayPal.
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