CREDIT ACCOUNT SPECIALIST (Former Employee) – Chandler, AZ – May 11, 2018
They offer good benefits and pay, but don't be fooled though. It's a call center. Get your experience and get a new job with a company that will pay you more. There were often changing rules and compensations plans that were advocated for the better of everyone, but it's absolutely for the value of their stock share holders. Culture and all that is nice, but to many people get caught up forgetting they're a business that makes billions for a reason. Everything presented to the social eye whether internal or to the public, is for a reason. Manage your calls, bro down with management, don't complain, and you'll get a good raise and opportunities that others who don't follow that rubric wont get.
Sr. Software Engineer (Former Employee) – California – May 10, 2018
traditional company that was run well with good structure. Solid processes and people. One bad thing is the work load is way too high. You don't get to go home or you go home and work till midnight anyway. If you want a sound retirement work here, benefit is very good.
Sr. Risk Analyst (Former Employee) – San Francisco, CA – May 8, 2018
My typical day went by pretty fast, given the sensitive nature of my role which was great. I enjoyed the culture, we have a divers group of talent in all areas of the company, both US and in Guatemala. Our CEO and GM are great individuals to work with and have been there a few years later when I originally started.
The last 13 years provided me with the skill set of being able to go into any new roles, that was the benefit of being a start-up now Fortune 500 company.
Senior Agent/Mentor/Payment Operations Specialist (Current Employee) – Omaha, NE 68127 – May 2, 2018
PayPal is competitive with compensation and benefits and they have a great culture that they follow. The job itself however, is frustrating due to the fact that my current position is not challenging and does not interest me. It is very monotonous and I am not feeling as if it is a good fit for me anymore, as my mentoring skills are not being put to use.
Investigator (Current Employee) – Arizona – April 30, 2018
Conduct quality investigations and SAR reporting on various areas of risk within Compliance, while focusing on quantity. Annual training on Anti-Money Laundering regulations; US Patriot Act, Know Your Customer and the Bank Secrecy Act. Availability to enhance competencies through internal mentoring systems.
Great benefits and availability to Flex
Communication between/within departments and advancement
Collections Supervisor (Current Employee) – Hunt Valley, MD – April 21, 2018
Fun upbeat call center where I am responsible for leading a team size of 20 to ensure we are collection on past due balances for the company. Coach and develop agent who are lacking in performance and reprimand if necessary.
Customer Service Rep (Current Employee) – Phoenix, AZ – April 17, 2018
It is very team oriented. Management is very focused on what the team needs not just what the company needs. It is a healthy balance and the management allows the teams to input advice on what we would like to see for our job to be easier or smoother.
Collections Agent (Former Employee) – Chandler, AZ – April 17, 2018
I’ve been with PayPal collections for a year. I truly enjoyed my job and the challenge it provided. Until the ridiculously changes started happening. While change is inevitable when your told two different things that contradict in the same sentence and then told if you don’t do something correctly and you fail your bonus is taken away, it leaves a terrible taste. The lack of communication from top to the agents taking calls is absolutely terrible. We aren’t told things until the day of or the day before when management knew for MONTHS. There is no true collaboration with the agents taking calls and the management. There was so many times I heard the phrases “I am scared to do my job because I don’t know if it’s right or not” and “ I don’t know what I am doing because no one has a right answer” coming from tenured agents because of the insane amount of back and forth between policies and the grey areas.
The absolute lack of advancement is a killer. It’s not based off of true performance, but off of who you know and how well you kissed up. Whatever you do, don’t mention anything potentially negative or offer a different perspective or solution to a problem,because that will not gain you any kind of true points. Now your on a list and say goodbye to moving up no matter how good your numbers are and your work ethic is.
The life work balance is a joke. In order to make ends meet you have to work overtime and bonus. But if you make a mistake and fail a call you’ve lost your bonus. After a year of being a top agent I got a .35 cent raise. I could quit and get rehiredmore... at a higher rate.
This is a typical call center now. Churning out agents to make money for the company. The benefits are great I really enjoyed the onsite dental services. The cafe downstairs is amazing and the inclusion for the different groups is good as well.
But that is about it. It’s a good job for experience, but not to move up on the company.
Upper management needs to get it together. It’s like you are running around with your heads cut off. It doesn’t instill confidence in leadership nor does it make the agents who look to you for guidance feel confident in doing their job.less
Free fruit, pto psl casual dress
Lack of advancement, pay, lack of training and transparency