PeaceHealth Employee Reviews

I’ve been with PeaceHealth for several years. So many changes have taken place. But some people in management are stuck in old ways and prevents our hospital from progressing. HR is inconsistent with holding people accountable.

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Burn out

CNA - Certified Nursing Assistant (Current Employee) - Vancouver, WA - September 24, 2023

Grass isnt greener else where. Alot of things changed in the past due to covid and has affected my reason for staying with the medical field. Peacehealth is about profit and not staff and those that stood by the whole pandemic and got burnt out. Good, hard working staff left due to staffing, and lack of support.

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PeaceHealth insights

Based on 468 survey responses

What people like

Supportive environment
Clear sense of purpose
Ability to learn new things

Areas for improvement

Trust in colleagues
Sense of belonging
Support from manager

Good people to work with, bad company to work for.

CNA II (Former Employee) - Springfield, OR - September 18, 2023

Peacehealth, as a company, isn't great to work for. They're very concerned about advertisement and their public image. So from the outside, it looks like they care about people. But when it comes to their employees, it becomes very apparent how much they don't care. Unsafe staffing ratios, constant back and forth with the unions when it comes to paying staff fair wages. A general lack of concern and accountability when things go wrong because of the mentioned staffing ratios. Peacehealth's only concern is profits.

Pros

Good and kind coworkers.

Cons

The company doesn't care about you.

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Great coworkers, no managers to be found

RN Charge Nurse (Current Employee) - Eugene, OR - September 16, 2023

If you are a self starter, you can glean all the benefits they have to offer, like Tuition Reimbursement for your BSN, Student Loan payments on your behalf, or maternity leave, etc. Otherwise, our ONA reps have told us that PeaceHealth University District is being shut down by a contract/travel consultant, and things are getting ugly. There is no compassion anymore. Management does not care for their caregivers.

Pros

Great benefits, general autonomy

Cons

Lack of on-site managers, heartless "non-for-profit" corporation

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Great place to work

Patient Access Representative (Former Employee) - Vancouver wa - September 12, 2023

Awesome management team and coworkers made my time at PH very fun and rewarding . I learned a lot and always felt valued by my manager. Left the company due to having to move

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Never consistent- lack of help

Centralized Scheduling Coordinator (Current Employee) - Remote - September 10, 2023

Policies change almost weekly, expect you to memorize scripts for all scenarios that is unrealistic and answer non stop calls ,audit your own work, can’t make more than 2 mistakes a month. They say “ follow the decision tree”- it’s wrong some times & does not tell you if you need to schedule manually instead and all the other fine print that comes with some scheduling. Not enough staff to keep up on incoming faxes, and they have not hired anyone in months- sounds like they don’t plan on it. Work harder for us so we can rack in the $$, we will over critique your calls and don’t dare work over 15 minutes a day in “ after call aux” or your reprimanded. Sometimes patients are on the phone so long they don’t want to remain on the line any longer while we finish things or fix our mistakes before the next call rolls in. Hire more - stop laying off caregivers from other departments and stop changing things all the time!!! We should not have to check 3 different data bases to schedule certain appointments to make sure it’s done correctly or search for a script during a call because we’re scared to speak freely and then the patient upset more due to us stumbling on words or putting on hold

Pros

Good pay, benefits

Cons

No “ mental health breaks” allowed between calls besides occasional

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Overworked management

Management (Former Employee) - Remote - September 6, 2023

Lip service regarding work/life balance while retaining an unrealistic expectation regarding workload, including working more than 40 hr/wk. Calendar is laden with meetings including 2-3 triple bookings per day with leaves little or no time for assigned tasks. Tasks assigned w/o all parties needed to complete the task. People without qualifications promoted to leadership positions which has caused issues downstream by leaving subordinates with a lack of structure and purpose. PeaceHealth has gone through 4 large lay offs in the past year with those with longevity at the top of the list. As new openings are approved, the salary offered is substantially lower. All in all, I enjoyed my time with PeaceHealth in spite of the shortcomings. All hospital systems have issues and if you don't need a permanent position will be a good interim placement.

Pros

Most people have a positive work ethic and dig in to get the job done.

Cons

Constant restructuring and lay offs.

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Great coworkers, upper management doesn’t value long term employees

RN (Current Employee) - Springfield, OR - August 27, 2023

Great coworkers and support by unit Manager. Traveling workers and new grads valued more by upper management than long-term employees. Talk of closing units, restructuring units, and now closing the neighboring peace health facility, causing a lot of job insecurity for existing employees. Having to bid on new work schedules. Peace health talks about supporting the local community, but employees/staff are also part of the community and treated as dispensable.

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Official response from PeaceHealth

September 1, 2023

Dear RN,Thank you for taking the time to share your thoughts. We hear sentiments like yours about the great teams and supportive unit managers at PeaceHealth Riverbend often! We also thank you for expressing your concerns. Our caregivers are PeaceHealth's most treasured resource and the heart of the communities we serve. Please reach out with any specific questions or concerns you may have to FeedbackWFP@PeaceHealth.org. We would love the opportunity to address your concerns directly.Warmly,PeaceHealth Talent Acquisition

It was awful and If I could give Peace Health a zero star rating I would

Registered Nurse (RN) (Former Employee) - Springfield, OR - August 26, 2023

What is the best part of working at the company?There is nothing about Peace health that I consider “the best”What is the most stressful part about working at the company?Feeling that it was a very unsafe hospital to work inWhat is the work environment and culture like at the company?Bullying charge nurses and poor management What is a typical day like for you at the company?Very stressful because of short staffing

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Official response from PeaceHealth

September 1, 2023

Dear Former Caregiver,Thank you for taking the time to share your thoughts. PeaceHealth has a long history of serving our communities with compassion and competence. If you care to share details about your specific experience, please reach out to us at FeedbackWFP@PeaceHealth.org.Warmly,PeaceHealth Talent Acquisition

Drama everywhere

ER Technician (Former Employee) - Bellingham, WA - August 25, 2023

I’ve never worked somewhere so cliquey! Great learning experience but there’s something off about the culture at SJH. Pay is good but that’s thanks to the union.

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Official response from PeaceHealth

September 1, 2023

Dear Former Caregiver,Thank you for taking the time to share your thoughts. Creating an environment of inclusion and lifting our caregivers up is at the heart of PeaceHealth's culture. If you care to share details about your specific experience, please reach out to us at FeedbackWFP@PeaceHealth.org.Warmly,PeaceHealth Talent Acquisition

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Poor management

Patient Access Representative (Current Employee) - Vancouver, WA - August 21, 2023

There’s a union for a reason. Poor management, will take advantage of you if your not careful. Union isn’t all too helpful. If you have to be very active and full Union member to get help.

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Official response from PeaceHealth

August 25, 2023

Dear Patient Access Rep,Thank you for taking the time to leave feedback. Caring for our Caregivers and promoting the value of Respect is at the core of PeaceHealth's Mission. If you care to share more about your specific experience, we would welcome your comments at FeedbackWFP@PeaceHealth.org.Warmly,PeaceHealth Talent Acquisition

Solid

Nurse (Current Employee) - Vancouver, WA - August 10, 2023

This hospital is solid to work at. Great co workers, solid benefits, good pay. Management (upper in specific) kinda sucks but what do you expect I guess.

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Official response from PeaceHealth

August 25, 2023

Dear PeaceHealth Nurse,Thank you for sharing your experience.Warmly,PeaceHealth Talent Acquisition

Room for improvement

Physical Therapist Assistant (Current Employee) - Washington State - August 9, 2023

Supportive team. Took a pay cut to work there from another company to have better management. Very inconsistent workload, sometimes 2 patients a day. Too many new hires and not enough work for existing employees.

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Official response from PeaceHealth

August 25, 2023

Dear PeaceHealth Physical Therapist Assistant,Thank you for sharing your thoughts about PeaceHealth and the great team here! While we can understand that the dynamic nature of some departments can be an industry-wide challenge, we would welcome any further details at FeedbackWFP@peacehealth.org so that we can support you and your team to the fullest.Warmly,PeaceHealth Talent Acquisition

Great place to work if compassionate about helping people, horrible place to work if targeted by management.

ER Patient Access Representative (Former Employee) - Vancouver, WA - August 6, 2023

What is the best part of working at the company?Coworkers are passionate, locations are convenient What is the most stressful part about working at the company?Management is demanding and uninvolved unless you are in trouble, pay is below average, no cost of living or performance raisesWhat is the work environment and culture like at the company?Environment is stressful but rewarding, culture is shut up or get targeted.What is a typical day like for you at the company?Predictable, educational, medical personnel is amazing to watch

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Official response from PeaceHealth

August 25, 2023

Dear ER Patient Access Rep,Thank you for taking the time to thoughtfully review your time at PeaceHealth. We hear often that PeaceHealth caregivers are among some of the most Mission-driven and compassionate.Warmly,PeaceHealth Talent Acquisition

It's just okay

Triage Nurse (Current Employee) - Springfield, OR - August 4, 2023

After about a year, you start to go crazy just staring at a computer screen. Still beats being a floor nurse. Not aggressive patients in person. Sometimes you have to assess a patient in person, but that's rare. Work culture though is a bit rough. Providers only socialize with other providers. Don't expect to make friends with the others.

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Official response from PeaceHealth

August 25, 2023

Dear Triage Nurse,Thank you for taking the time to leave us your thoughts. We believe that fit is so important to building a career fulfilling career. Please don't hesitate to reach out to FeedbackWFP@peacehealth.org. PeaceHealth has many opportunities for promotion and other internal career placement options. Warmly,PeaceHealth Talent Acquisition

Best Team I've ever worked with + Mission-focused

Registered Nurse (RN) (Current Employee) - Eugene, OR - August 3, 2023

PeaceHealth truly employs some of the kindest, most dedicated people I've ever worked with. Leadership is engaged and provides the tool we need to give excellent care.

Pros

People, Pay, Leadership

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Official response from PeaceHealth

August 25, 2023

Dear PeaceHealth Nurse,Thank you for your 5-star review! We agree that our caregivers are among the very top reasons PeaceHealth is a great place to work.Warmly,PeaceHealth Talent Acquisition

Terrible work culture

Special Events Coordinator (Former Employee) - Bellingham, WA - August 1, 2023

Once the organization moved to a individual hospital system to a more system approach the culture was horrible. Physicians here are allowed to treat staff horribly.

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Official response from PeaceHealth

August 25, 2023

Dear Former Special Events Coordinator,Thank you for your time to share your thoughts. One of our core values at PeaceHealth is that of Respect. If you care to share more about your specific experience, please don't hesitate to email us at FeedbackWFP@PeaceHealth.org.Warmly,PeaceHealth Talent Acquisition

Permanent staff aren't valued as much as contract labor

RN (Current Employee) - Springfield, OR - July 29, 2023

Millions of $$ are spent hiring temporary, contract staff rather than retaining, rewarding or recognizing PERMANENT staff. This is akin to putting a bandaid on a gaping wound rather that dealing with the underlying issues. Many long term staff, demoralized, go elsewhere. There's a constant turnover of executives and management Decisions are made by those that have never bothered to shadow frontline staff. Therefore, they have no real understanding of or appreciation for what we do or how their decisions affect working conditions.

Pros

Dedicated, hardworking staff

Cons

All about the bottom line, permanent staff are cut in favor of temporary labor

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Official response from PeaceHealth

August 25, 2023

Dear RN,Thank you for sharing your feedback with us. PeaceHealth has active retention efforts for our caregivers across the entire network. We believe that it is imperative that we care for those who care for our communities. If you care to share more details, please reach out at FeedbackWFP@peacehealth.org.Warmly,PeaceHealth Talent Acquistion

Great people

Communications Specialist (Current Employee) - Oregon - July 29, 2023

Healthcare is a draining industry but people are compassionate and kind most of the time. You feel like you're contributing to a greater good. COVID was very hard.

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Official response from PeaceHealth

August 25, 2023

Dear Communications Specialist,Thank you for taking the time to share your experience! We so often hear from caregivers that, at PeaceHealth, they feel like they're contributing to a worthy Mission--providing high-quality, compassionate care to their communities.Warmly,PeaceHealth Talent Acquisition

Okay.

Medical Technologist (Current Employee) - Springfield, OR - July 27, 2023

Two demographics of technologist that work here. Those that have survived the Quest buyout from 2017 and have decades of seniority and those that come and go, working maybe 1-2 years before moving on to greener pastures. I didn't hate my time here. The lab is busy and work can be stressful, gossip is endemic like most workplaces. The lab itself exists in the shell of the once large and industrious PeaceHealth reference lab. It takes up a few rooms on the top floor of what is an otherwise spacious empty warehouse shouldered by rows and rows of cubicles that have been unoccupied for almost a decade. A bit depressing maybe? But the dystopian backdrop matches well with the introverted, insular, isolated personalities of most laboratorians so perhaps the workforce is well suited to the environment.

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Official response from PeaceHealth

August 25, 2023

Dear Medical Technologist,Thank you for sharing your thoughts on your time at PeaceHealth.Warmly,PeaceHealth Talent Acquisition

Great team

RN Staff Nurse (Former Employee) - Vancouver, WA - July 25, 2023

Really loved my team, administration leaves something to be desired, pay was average I think for RN, but overall it was a decent place to work, I would go back

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Official response from PeaceHealth

August 25, 2023

Dear RN Staff Nurse,Thank you for your thoughtful review. We hear often that our the caregivers on our nursing teams are welcoming, supportive and cohesive. Warmly,PeaceHealth Talent Acquisition