Pay is not commensurate with the level of knowledge and professionalism required. I will leave for better pay, because I've received a 21 cents raise in 2-1/2 years with excellent evaluations - and because I have no desire to wear Depends to work because it's too much trouble to think about the proctors' needs.
When I leave Pearson, it will be because of scheduling surprises that there's no way to plan or compensate for. My hours can drop to almost nothing, a surprise and financial hardship. If one is the most available and flexible, that will mean others are accommodated for their unavailability for nights and Saturdays. Even if (necessary) supplemental income, there is no way to depend upon it. Management is unwise because they'd rather lose a good employee and make the TA's have to train a new one. Too many employees for one location and most have no need to work, but are still favored for hours.
It takes months of experience addressing technical emergencies and testers' questions and problems to fully learn this job, but we are treated like 15 year olds working our first entry level job. We are constantly being mystery-shopped and threatened. Looking for stable part time employment, which is a shame because I love making the testers comfortable and have spent a lot of time, experience and study learning my job well.
No consistent weekly hours regardless of your seniority. The hours are based yearly on your average hours yearly?? I like working here, love the flexibility and benefits accrued. But, if I left it would because of the hour inconsistency..
I worked as an test administration for Pearson for 3 years. I left because my hours were cut from 20-28 hours per week to 7 hours a week while my Coworkers hours increased to 30 hours per week. I had seniority over all staff members including the new manager (3rd manager since I’ve been employed).
If I were to leave Pearson it would be for a better paying job.
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