Was a great place to work
Customer Service Representative (Former Employee) – Lebanon, IN – December 28, 2018
I worked in Customer Service and Order Processing, these were divieded in to 2 depts. I worked in both. The management team were awesome. They were very caring and did everything in their power to address any concerns their employees had. If they did not know, they would find and and was ver precise. The culture was mostly Caucasun, only a couple of African American people, and no other cultures. The hardest part about my job is if a customer wanted a particular book, I had to do exstinsive research to determine which copy write or what editons they waned. Sometimes, I had to call a Product Specialist, a person who is over a particular subject to determine if the customer is getting exactly what they needed. I had to document every account as accurate as possible. The most enjoyable times would be speaking with the customer by telephone, fax, or email, helping them in anyway possible. Fixing or resolving situations to make them happy. processing claims, I enjoyed.
work life balance, mangement was great