Evaluate the clinical and office managers and find out why there is a high rate of turnovers. There is a lot of personal feelings involved from management (heavy attitudes/favoritism), which in turn, cause employees to leave and not want to deal with the drama and pettiness of the office. The pay rate needs to be increased. The patient schedule needs to be opened up to 10 - 15 minute intervals instead of 5 minutes. There is no time to accurately check-in, triage, obtain vitals and room patients in a 5 minute interval (take into consideration that babies urinate and have bowel movements all over the scales that have to be cleaned and then resume vitals). Parents complain about the wait, which affects the visit because they are unhappy.
The "Micro Management" must stop.
It's very uncomfortable. Bullies!!
I think that the CEO and ALL DOCTORS should meet with all employees and listen to their concerns and take actions that will make the office a tolerable company to work for. Open the lines of communication. The office doesn't flow good when when the office is unaware of changes and if no one communicates. I have met some great employees that really care about their job, the patients and the company, but the lack of physicians seeing it when you have those employees-they are already leaving. You let people run a show and your losing such good staff.
I think that the CEO and the Medical Assistant's managers should come to the offices and speak to their employees and listen to their concerns because working there, I met some great people who really care about their job, the patients and the company.
Advancement or a new pay rate.
Answered - Referral Coordinator (Current Employee) - Florida
They should have employees alternate shifts that are not appealing
Answered - Medical Assistant (Former Employee) - Coral Springs, FL