Pennsylvania Higher Education Assistance Agency (PHEAA)

Questions and Answers about Pennsylvania Higher Education Assistance Agency (PHEAA)

Here's what people have asked and answered about working for and interviewing at Pennsylvania Higher Education Assistance Agency (PHEAA).

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  • What is the work environment and culture like?
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The working hours are fair, depending on the department you've been hired in.

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Be more personable, they need to care more about people and take in consideration that people have lives that do not only revolve around PHEAA. They should treat people with respect and not like everyone is replaceable. They should also recognize when they have great employees without nitpicking every little thing. When employees express they are having an issue they should recognize that and not undermined what they say.

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It is face pace if you take calls, If you process it is a very enjoyable job because you are able to be in your own zone and complete your work. If you take calls it is very stressful because the requirements are very high. You dont even have tine to take a drink in between calls or they will hound you, You are expected to be a robot.

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Same as other call centers, 6-8n weeks paid training

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You build vaction time and sick time rapidly after working 720 hours, if you are in the call center it is easy to obtain 720 hours if you are in the call center because of the mandatory overtime, the amount of time you obtain with each pay period depends on how many hours you worked. Getting to use the time is hard to do because they do not approve you time. If they do you will only get some of your days approved if any which defeat the purpose of requesting the time off.

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Let yourself be known. Come into each area, let the employees know they are worthy and are doing a good job. Care more of increasing the employees hourly wages and not the pockets of The Board of Directors. Share the wealth.

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The benefits are health and vision, dental and really no discounts on any other benefits. we also have a gym to use.

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If Iwould like helping others make payments on their student loans in a call center atmosphere. And if I consider my self an individual who goes beyond the minimum to produce the desired results.

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Yes and No. You could not have delinquent or defaulted student loans, and you had to pass a background check.

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Was tired of being bullied by leadership; manager would not address problems within the team.

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