Micromanaged and no room for advancement
Grant Counselor / Processor (Former Employee) – Harrisburg, PA – April 18, 2018
A typical day was micromanaged from start to finish, was constantly monitored even while on breaks.
No room to advance.
Most coworkers in my department were very rude and not helpful.
Trainer was demoted after my class hit the floor, however we were told we would not be retrained even though most of what we learned was incorrect. 6 weeks of training for nothing. Had to reteach ourselves while maintaining incoming call quota. Bathrooms on our floor were out of order at least once or more a week. Out of 9 people in our class, everyone except myself and one other had left within the first 2 weeks after our 6 week training period (very high turn over rate). Monthly reviews happened every couple months, and opinions in meetings were never taken seriously.