PennyMac Loan Services, LLC Employee Reviews

3.2
Overall rating
Based on 191 reviews
Ratings breakdown
534
454
349
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Found 189 reviews matching the search See all 191 reviews
5.0
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Excellent Place to work
Home Loan Specialist (Current Employee) –  Westlake, CAAugust 8, 2018
Fantastic company promotes health and a great work environment. Lots of employee perks and great atmosphere. No drama and minimal meetings. Great programs for employees and discounts, etc.
Pros
benefits, fun environment
Cons
Lack of work and opportunity for advancement
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3.0
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not a good experience
Mortgage Closer/Funder (Former Employee) –  Moorpark, caAugust 2, 2018
Not well managed
Managers and employees are not really able to work together
managers really do not communicate well with employees
do not recomend this place
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3.0
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Good environment fun place to work
Analyst (Current Employee) –  Pasadena, CAAugust 2, 2018
Every good place fun place to work. People there are great wit work with (especially in my dept). Very casual setting and professional at the same time.
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4.0
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Relaxed Work environment
Foreclosure Default Specialist II (Current Employee) –  Plano, TXJuly 19, 2018
Management is amazing at PennyMac. They are open and helpful, and they definitely believe in treating their customer service representative like customers. They truly believe in there values of being accountable, reliable, and ethical.
Pros
Flexibility
Cons
No overtime
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5.0
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good company
Loss Mitigation Specialist (Former Employee) –  Moorpark, CAJuly 16, 2018
good company to work is far but is worth it. A llot of incoming calls and need to make outbound calls. Need to be in control and follow up files skip trace.
Pros
far away
Cons
a lot overtime
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5.0
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Great place to work
Loan Processor (Current Employee) –  Richardson, TXJuly 13, 2018
• Processed refinance VA IRRRL, VA full doc and Full Document Conventional Purchase and Refi loans using the Encompass LOS.
• Expert at working with customers, title companies walking through thru the various nuances of the new TRID regulations, creating, explaining and doing Change of Circumstances of Loan Estimates and Closing Disclosures.
• Interacted with clients, title companies, insurance agencies, and governmental bodies to obtain needed information and documents.
Pros
great place to work
Cons
none
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5.0
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Fun place to work
Processor (Current Employee) –  Moorpark, CAJuly 11, 2018
Pennymac is a fun place to work. I feel there is a good balance of work and fun. Cafeteria always has a great selection of food. Management all around is great and very supportive.
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5.0
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A growing company with good intentions
Sr. Underwriter (Current Employee) –  CaliforniaJuly 10, 2018
The good:
The culture is friendly and the pay is fair. Everyone is supportive and professional and there are many opportunities to grow and transfer if you so desire.

The bad:
Work/life balance can be better. The direction of the company is towards growth and expansion, however everyday life is chaotic because of poor planning. They'll figure it out eventually.
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4.0
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The Sacramento branch employees are great people.
OPERATIONS MANAGER (Former Employee) –  Sacramento, CAJuly 8, 2018
The Sacramento branch employees are great people. Culture was great. Location was amazing. Close to freeways, shopping, and food. Great location to go walking on breaks.
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3.0
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Deserve Better Pay
Licensed Loan Officer (Current Employee) –  Los Angeles, CAJune 25, 2018
They will pay as little as possible. Industry pay is better almost all around.
Promotion isn't necessarily about performance as much as it is about who you know.
Pros
sporadic free lunches
Cons
pay cuts
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4.0
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management
Default Specialist II (Former Employee) –  Fort Worth, TXJune 25, 2018
Management always approachable with an open door policy. Management welcomed new ideas and ways to do things. they would review and make changes when needed.
Pros
health benefits, Pto, free lunches
Cons
location
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2.0
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Not a good place to work
Loan Officer (Former Employee) –  Kansas City, MOJune 22, 2018
The very first day I started I was handed a new contract different than the one I had signed a week ago. IT felt like bate and switch except for the people on the floor with me told me it was normal there. In my first year, there were 5 pay changes and none for the better. I will say that I still made good money. The company is very micromanaged and you have no freedom.
Pros
Money is there
Cons
To many to mention
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2.0
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Work culture
Default Specialist II (Former Employee) –  Ft. Worth, TXJune 13, 2018
I was a default specialist for bankruptcy and the culture was either you produce 100% clean work out you will get written up. Management only look at numbers and not the work load the employees handle every day.
Pros
Cafeteria/ friendly people
Cons
No pay increases, no oom for little errors, no career advancement.
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4.0
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Is a place where you can grow and find a career
CUSTOMER SERVICE AGENT (Former Employee) –  Moorpark, CAJune 9, 2018
Pennymac is a great place to work for, their pay rate is above most customer service positions. I recommend working there, specially if you like the mortgage industry.
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3.0
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Good Company
Manager (Current Employee) –  Fort Worth, TXJune 1, 2018
Seasoned veterans run the company. The company culture is good, but they do not offer competitive time off. The days are fast paced and the company runs lean, but more time off is needed for the betterment of the company and all of its employees.
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2.0
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Not a good place to work at
Mortgage Operations Specialist (Former Employee) –  Fort Worth, TXMay 29, 2018
When I worked for pennymac the managers were young, not trained properly & very unprofessional. They started conflict with their teams due to their own insecurities. No flexibility with the schedules.
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5.0
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Great place to work for
Customer Advisor (Current Employee) –  Fort Worth, TXMay 23, 2018
Management work hard at keeping the office on a upbeat scale. On a daily supervisors keep you informed of changes and make sure any concerns are addressed. I truly enjoy the environment is enjoyable. The difficult part for me are the customers that can't be satisfied.
Pros
The encouragement you receive on a daily.
Cons
health benefits
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2.0
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Bad Culture
Senior Loan Officer (Former Employee) –  Sacramento, CAMay 21, 2018
Bad management and very little balance between work and life. Constant changes and unrealistic accountable practices. Selective enforcement and rewards.
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3.0
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years od experience in the mortgage industry
Analyst Collateral Due Diligence (Former Employee) –  Ft. Worth, TXMay 14, 2018
Hard worker, dedicated to my job, work well with others, always very busy, team player, review of assignments, shipped out to custodian follow up with custodian
Pros
great place to work
Cons
health care
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1.0
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Promotions are Seldom
Servicing (Former Employee) –  Moorpark, CAMay 11, 2018
They work you and make false promises saying “you own your career”, “we’re just not promoting right now” “the company took a loss”, etc. Raises and promos don’t happen unless you’re a favorite and/or if you’re related to someone that is in management. They string you along and work you like a dog until you’re burned out. They’re very cheap, and their benefits suck!
Cons
Benefits aren’t good and they don’t pay their people what they’re worth.
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