PennyMac Loan Services, LLC Employee Reviews

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Nice Place to work
Help Desk (Former Employee) –  Fort Worth, TXOctober 3, 2018
Excellent place to work with good benefits. Some departments have a high stress environment but others are relaxing. Overall really good experience.
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Good Learning Opportunity
Business Analyst, Enterprise PMO (Former Employee) –  Moorpark, CASeptember 26, 2018
Working at PennyMac was a good learning opportunity and the working conditions were fine, but they do not value your career and do not believe in retaining talent.
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My experience at PennyMac was enjoyable and fulfilling.
Training Coordinator/LMS Specialist (Former Employee) –  Thousand Oaks, CASeptember 17, 2018
I fully enjoyed my employment working for PennyMac. I was able to excel and progress with my career. I would recommend working for this company to anyone.
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Great place to work
Policy and Procedure Administrator (Current Employee) –  Moorpark, CASeptember 13, 2018
Growing company with lots of opportunity for advancement! Employee moral is high. The company offers many incentives to boost moral. Decorating contests, free lunches...etc.
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A Great Opportunity
HOME LOAN SPECIALIST I (Former Employee) –  St. Louis, MOSeptember 7, 2018
PennyMac Loan Services, LLC is located in the Cortex area of downtown St. Louis. The community of people in the area is both friendly and growing in a positive direction. Even though I had no previous Mortgage Lending experience, PennyMac did a fantastic job of showing me and fellow employees exactly how the business is run from a technical and knowledgeable standpoint. There is employee recognition for exemplary performance each Friday, giving each and every workweek meaning and fulfillment of a job well done. The managers do a wonderful job making sure each and every loan is being taken care of properly in accordance to Mortgage Lending guidelines. It was a joy working for this company.
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A Job that was harder then expected
CUSTOMER SERVICE REP (Former Employee) –  Fort Worth, TXSeptember 6, 2018
When arriving at work we had to get on the phones and take calls after calls on a daily on basis. We had to learn how to fend for ourselves when taking calls and helping to maintains calls that needed to be escalated to management. Making you work over time that was not related to the job you was doing.
Pros
Working with people you know, free lunch cards and gas cards.
Cons
No raises given to you and no growth within the company.
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nice lunch room
Loan Purchaser and Reviewer (Former Employee) –  Moorpark, CASeptember 4, 2018
not well run but a nice building to work in the parking is limited if you get to work late for any reason. The lunches the make are very good and cheap.
Pros
nice building
Cons
bad pay
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More than satisfactory
Sr. Loan officer (Former Employee) –  Pasadena, CAAugust 31, 2018
I was very happy working at Pennymac, Spent nearly five years at this incredibly fast growing Company. Made very good friends and achieved realistic results.
Pros
Friendly atmosphere
Cons
Name Recognition
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Learning Experince
HOME LOAN SPECIALIST III (Current Employee) –  Westlake Village, CAAugust 15, 2018
Very nice place to work, great place for new comers in the mortgage industry to learn and grow. They work well with making sure when your new to the position that they provide steps in your training to successfully succeed.
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Lots of internal perks for the employees
Quality Specialist II (Former Employee) –  Moorpark, CAAugust 9, 2018
I worked at this company 2 different times. It was a very busy environment. Lots of required overtime. I enjoyed working with the staff and met a lot of great people.
Pros
Close to home
Cons
Way to much required/mandatory overtime
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Excellent Place to work
Home Loan Specialist (Current Employee) –  Westlake, CAAugust 8, 2018
Fantastic company promotes health and a great work environment. Lots of employee perks and great atmosphere. No drama and minimal meetings. Great programs for employees and discounts, etc.
Pros
benefits, fun environment
Cons
Lack of work and opportunity for advancement
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not a good experience
Mortgage Closer/Funder (Former Employee) –  Moorpark, caAugust 2, 2018
Not well managed
Managers and employees are not really able to work together
managers really do not communicate well with employees
do not recomend this place
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Good environment fun place to work
Analyst (Current Employee) –  Pasadena, CAAugust 2, 2018
Every good place fun place to work. People there are great wit work with (especially in my dept). Very casual setting and professional at the same time.
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Relaxed Work environment
Foreclosure Default Specialist II (Current Employee) –  Plano, TXJuly 19, 2018
Management is amazing at PennyMac. They are open and helpful, and they definitely believe in treating their customer service representative like customers. They truly believe in there values of being accountable, reliable, and ethical.
Pros
Flexibility
Cons
No overtime
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good company
Loss Mitigation Specialist (Former Employee) –  Moorpark, CAJuly 16, 2018
good company to work is far but is worth it. A llot of incoming calls and need to make outbound calls. Need to be in control and follow up files skip trace.
Pros
far away
Cons
a lot overtime
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Great place to work
Loan Processor (Current Employee) –  Richardson, TXJuly 13, 2018
• Processed refinance VA IRRRL, VA full doc and Full Document Conventional Purchase and Refi loans using the Encompass LOS.
• Expert at working with customers, title companies walking through thru the various nuances of the new TRID regulations, creating, explaining and doing Change of Circumstances of Loan Estimates and Closing Disclosures.
• Interacted with clients, title companies, insurance agencies, and governmental bodies to obtain needed information and documents.
Pros
great place to work
Cons
none
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Fun place to work
Processor (Current Employee) –  Moorpark, CAJuly 11, 2018
Pennymac is a fun place to work. I feel there is a good balance of work and fun. Cafeteria always has a great selection of food. Management all around is great and very supportive.
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A growing company with good intentions
Sr. Underwriter (Current Employee) –  CaliforniaJuly 10, 2018
The good:
The culture is friendly and the pay is fair. Everyone is supportive and professional and there are many opportunities to grow and transfer if you so desire.

The bad:
Work/life balance can be better. The direction of the company is towards growth and expansion, however everyday life is chaotic because of poor planning. They'll figure it out eventually.
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The Sacramento branch employees are great people.
OPERATIONS MANAGER (Former Employee) –  Sacramento, CAJuly 8, 2018
The Sacramento branch employees are great people. Culture was great. Location was amazing. Close to freeways, shopping, and food. Great location to go walking on breaks.
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Deserve Better Pay
Licensed Loan Officer (Current Employee) –  Los Angeles, CAJune 25, 2018
They will pay as little as possible. Industry pay is better almost all around.
Promotion isn't necessarily about performance as much as it is about who you know.
Pros
sporadic free lunches
Cons
pay cuts
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Overall rating

3.2
Based on 201 reviews
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Ratings by category

3.2Work/Life Balance
3.1Compensation/Benefits
2.7Job Security/Advancement
2.8Management
3.0Culture

Ratings from women

InHerSight Score
2.8

3.0Personal Development

2.9Career Opportunities

2.5Family Support

Women rate the female-friendliness of their workplaces on InHerSight