Sales Manager (Former Employee) – Vienna, VA – September 5, 2017
Typical day at work consists of making 20-30 phone calls per day. Check 70-90 emails per day and also send 30-40 emails. Learned to close deals and work with sales managers to close. Hardest part of the job is the hours the most enjoyable part of the job was the comradere.
Supervisor/Manager (Current Employee) – Chandler, AZ – December 6, 2018
I truly enjoyed working here. It's a shame they do not rehire regardless if you left on good terms. Pay was great, and management was very supportive. The benefits were not great. My husband and I with our daughter was paying almost $700 a month for healthcare that didn't cover anything. We had a 10k deductible and could never reach it.
No support from dreadful management, over worked with little pay
Service Advisor (Former Employee) – Chantilly, VA – November 16, 2018
Management is nice when interviewing however after about a month be prepared to be scolded like a child on a regular basis. Your paycheck is out of your control, they make it impossible to bring home a decent paycheck after you work close to 60 hours a week. CSI is all they are concerned about nonetheless they make it unfesable to make good CSI. Advisors are at the bottom of the totem pole here. There is no one from HR in the building ever !!!! They claim to have a open door policy which is a joke. Penske should stop opening new stores and concentrate on what's really going on in his stores today.
Service Advisor (Former Employee) – Chantilly, VA – November 12, 2018
Pay is super low for advisors, they will have you do loaners and cashiering as well for no extra pay.. your check is closely tied to CSI and the targets are unrealistic.. hours extremely long.. do not expect work/life balance. Typical dealership life.. work lots of hours, little vacation.. you'll make more at McDonalds working all of those hours.. you don't get paid on parts even though you are the one selling them.. Go elsewhere.. try Chick-fil-A or something..
Nice building, free Saturday lunch..
Regional VP is a Dictator with dinosaur thought process.
Regional IT Support Technician (Former Employee) – Santa Ana, CA – November 7, 2018
I enjoyed working at PAG. I wished there was more time in the day because there was so much work to do and overtime had to be approved in order to continue work. The drawback is having to leave good people's systems not working when my 8 hour-work day was over and having to continue on the next day per employment policies. Other than that, great managerial staff. My immediate supervisor allowed me to work autonomously after I learned the basics. Of course, I was prone to messing up here and there because I had a "just get it done" mentality and should have consulted my supervisor more often, but I thank my supervisor for allowing me the room to mess up and learn. Sure he got mad at me a few times, but he helped me figure things out...You don't get that that often. I appreciate them taking me in and allowing me to grow in order to jumpstart my career in another workplace. If the pay is right, I'll submit my resume to them once again. Thanks PAG!
Great work environment, friendly staff, Entry Level positions gear you for growth
Pay could be more competitive, promotion or tiered system not present
Service Representative (Former Employee) – Chandler, AZ – November 6, 2018
If I could give the management zero stars, I would. A complete lack of competence, coupled with a massive power trip, has made for some of the worst management I've ever seen. The manager sits in her office all day, schmoozing service directors, and has no concept of what her reps are actually doing on the phones. Everything is delegated to team leads, who don't have the training, support, or time to juggle all of their responsibilities, and are paid very little for the volume of work expected of them. The "assistant manager" is the definition of incompetent. As someone who started as a rep, you'd think she would have the skills and knowledge necessary to perform her job, but due to the fact that she's completely incapable of directing others, and knows nothing about 75% of the dealerships that we worked with, her duties are pretty much limited to planning potlucks and making signs. However, because there is virtually no one above the manager, there is no avenue to voice your complaints, other than HR, and they've got bigger issues to address, so tend to kind of ignore any complaints of this nature, because they are purely subjective. Also, because the manager hates hiring and training new people, she will limit your ability to leave the BDC. If you submit an internal application, ensure that you do all of your own follow up, because from what I've seen, she'll seemingly torpedo your chances of getting a different job, and leaving the BDC. The pay structure is unfair. Commission is based on appointment volume, which in theory is great, until you realize that you're on themore... slowest team in the room, thus making it humanly impossible for you to hit the top tier, while other teams have people hitting it consistently. Benefits are expensive, especially for the size of the company. I never used my health insurance, since I never got an insurance card, but from what I've heard it's not even good insurance for what you pay for it. In addition to that, we work with a lot of high end manufacturers, so tend to get a lot of guests who get mad when you can't guarantee a loaner, or recall parts aren't available. I will say, I met some wonderful peers working at Penske, and formed some solid friendships, but the job itself was one of the worst I've ever had. Every day driving into work with a sinking feeling in my gut, being harrassed about confirmation calls, being expected to perform job duties outside of the scope of my position, overall it wasn't worth it.less
Administrative Assistant/ Human Resources (Former Employee) – Edison, NJ – October 29, 2018
Although it was very stressful I truly enjoyed helping employees always.It was also a bit of a distance for me to travel daily.Overall I didn't have a problem doing the job but needed to be closer to home for family reasons.
Good company where values do not trickle down to store level
Sales Manager (Former Employee) – Warwick, RI – October 25, 2018
Corporate culture has a difficult time recognizing individual efforts and more often than not rewards complacency and complaining. Creativity can get shut down quickly because “that’s not how we have done things before” mentality.
Sales Assistant (Current Employee) – Indianapolis, IN – October 17, 2018
Sales Assistant for the Internet Sales Department in Indianapolis, IN.
*Excellent start for someone who wants to break into automotive sales *Ongoing hands-on training from coworkers and Management *Enjoy getting to talk with customers and helping them find what they're looking for. *Enjoy being part of a supportive, collaborative Sales team and Management team. Everybody is always eager to help you improve and learn as much as you can about the vehicle brand and products.
Service management (Former Employee) – Southern CA – September 19, 2018
Upper management is clueless when it comes to their subordinates. There is a "good old boys club" in San Diego. GM's don't relate well to most employees. Management cannot make the decisions necessary to improve department performance. GM's operate in fear of the upper management instead of having the courage, to make good, sound decisions for the good of the dealership. GM's force managers to make personnel decisions that are not necessarily good for their department. GM's rely way too much on the fact that you work for "Penske" that should be enough when giving a 25 cent raise to a struggling hourly employee. Now there is a no rehire policy. Many rehires still work for the organization.
Strong benefit package as dealerships go, great facilities
Upper management not connected with the staff. Too worried about what "RP" will say
Service Advisor (Former Employee) – Clovis, CA – September 13, 2018
Be prepared to write up 30 R/O's a day or you can't make a decent paycheck. Management is seen very rarely. Management is never around (a lot of "vacation days") and when they are around, they mostly avoid you, unless there is a problem. Everyone (advisors) are on a different program. They don't care as long as you sell. Also, be prepared to upsell a lot of unnecessary work just so you can make a paycheck. Everything is commission based. No hourly or salary. Decent benefits, but everything else is a let down.