PenTeleData Employee Reviews

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1.0
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Worst job i ever had
Technical Support Representative (Former Employee) –  Palmerton, PAAugust 29, 2018
Poor management.. horriable work environment.. stressful work place with no skill needed.. if they could get away with it I think they would hire monkeys or robot's. They don't care about anyone lower class. They just want a warm body not a human beings.. they should send there work over seas for 4$ hr pay rate
Pros
Going home
Cons
Stress
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4.0
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PenTeleData is a good company to work for if you don't mind working weekends or until 5pm.
Commercial Sales CSR (Current Employee) –  Palmerton, PAApril 10, 2018
For the pay you start at, I wish that you didn't have to work 8-5 or weekends. The benefits are pretty good, and the paid time off is nice, but I feel like the amount of work and importance of the commercial sales department, the rate is entirely too low.
Pros
Benefits, Pto, Discounts
Cons
Hours, Pay
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1.0
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Poor Management
Customer Service Representative (Former Employee) –  Palmerton, PAMarch 26, 2018
PenTeleData in itself is not a bad company as a whole. However, to many to answer to when not one of them know what they are doing or whos stabbing who
Pros
Discounts, benefits, paid time off, some managers
Cons
Same company rules dont apply to all, horrible trainer (1 of them), new billing manager is inconsiderate and heartless other retired + PTD shouldve also, New hires start at almost what current employees make w/ 10 yrs invested, Life + health insurance are terminated almost immediately, change policies daily weekly and monthly, life ins. 0% paid in when let go
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4.0
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Productive work place
Customer Service Representative (Current Employee) –  Palmerton, PAFebruary 2, 2018
Good company to work for. They are good with making adjustments while I am in college and my schedule changes semester to semester. Overall a nice place to be and they make you feel like family.
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4.0
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Could be great, has downfalls.
Customer Service Representative (Current Employee) –  Palmerton, PANovember 15, 2017
PenTeleData has the potential to be a wonderful work place! But when it comes to advancing they have their favorites. unfair amount of work compared to pay as well. We do so much but pay seems a little unfair.
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5.0
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Stress free work environment
Intern (Former Employee) –  Palmerton, PAJune 27, 2017
Typical day consists of assisting customers with technical support issues. Most issues could be handed in less than 30 minutes. Management was fair and consistent. The company had a business workplace culture with some casual days included.
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4.0
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All in all, a great place to start and get some experience
Implementer (Current Employee) –  Palmerton, PAMay 30, 2017
I've been with PenTeleData for almost 7 years, and have been in 3 different departments, 4 different titles. Great place to gain experience, but in the Customer Service section, not many places for advancement once you are in Commercial Sales.
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5.0
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Exciting place to work
Customer Service Representative (Former Employee) –  Palmerton, PAFebruary 24, 2017
* get to help customers with internet problems
* selling dial up to people
* partnered with different companies
* explain to them about copyright music
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5.0
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Good place to work
Technical Support Representative (Current Employee) –  Palmerton, PAJuly 30, 2015
Great people, also very good at teaching our techs on what to do. It is always good to have a company that cares about you and not just about the job.
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4.0
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Summer Internship
Intern in Sales Engineering Department (Former Employee) –  Palmerton, PAFebruary 17, 2015
8am to 5pm and worked 24 hours a week. Called several customers daily and managed a large project. Management was friendly, supportive, and easy to get along with.
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5.0
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Great Company to get into
Commercial Sales Implementer (Current Employee) –  Palmerton, PAFebruary 3, 2015
PTD generally cares about their employees and their well being. We get 5 sick days, 4 personal days, and start off (after our first year here) with 1 week vacation (which increases the longer you are here). We get discounts on the cable bill, get a Christmas bonus, and multiple chances throughout the year to win tickets to various shows ranging from a concert at Penn's Peak to Phantoms Hockey tickets.
Pros
Free tickets
Cons
Can't think of any
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2.0
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Start here, but don't stay
Technical Support Representative (Current Employee) –  Palmerton, PASeptember 9, 2014
Management is horrible, the company thinks it's way larger than it is, training is sub-par, everyone is severely underpaid, and it can be very stressful no matter what position you're in. This company in general feels very unorganized and some higher-ranking employees don't have much purpose being in the company at all. Nepotism is highly encountered throughout the workplace and any chance of furthering your position there is rare.

On the bright side, Pencor provides great benefits, the coworkers are usually friendly, and employees are given lots of paid personal/sick/vacation days to use.

If you're just starting out, work here for a year or two. Then leave and actually make something of yourself. Don't stay here. Trust me.
Pros
Paid lunches, birthdays, holidays; Lots of paid call-off days; Great healthcare plan
Cons
Horrible management, stressful work environment, and little to no room for advancement
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4.0
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nice work enviroment
Customer Service Representative (Current Employee) –  Palmerton, PAMarch 11, 2013
Company is willing to work with employees on time off. Company should have better room for moving up
Pros
always have differant things for employees
Cons
management
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4.0
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A little bit of everything I.T.
Employee (Current Employee) –  Palmerton, PAMarch 12, 2012
Ground level is phone work. Answer call, fix problem, document. Rinse and repeat. If you can demonstrate that you have a good work ethic and are willing to put time in, advancement is possible. Slightly above ground level you will find an ever changing dynamic which can be difficult for some to keep pace with. This type of work is not for everybody, and can can be very different from what you would expect from an internet service provider.
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Overall rating

3.7
Based on 15 reviews
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