Productive Learning Environment
Lead Call Center Representative (Current Employee) – Burlington, VT – October 14, 2014
* A Typical day at work is to come in at 8am, log into the phones and take calls until 5pm. We would have a 1hr lunch break during the day.
* I learned a lot about customer service, I feel this job helped me to aquire knowledge about how to handle escalated situations, and as a supervisor that is what I spent my day doing.
* The hardest part of the job was figuring out certain customer issues. Some issues just take time to research and figure out. However this was also the most rewarding part of the job. Figuring out a complicated customer issue and being able to contact the customer and tell them that we have found a resolution was enjoyable.
Co-Workers made it such a enjoyable and friendly environment
Difficult to relay thoughts to management