The job is a call center environment which has its good points and bad. If you like talking on the phone all day and interacting with customers, it can be great. Unlike most call centers, this one is not focused on call time. They want you to help the customer resolve their issue, no matter how long it takes. Here you are empowered to do whatever you need to do to resolve the issue with very little upper management approval required. The management was good, but at times, they can be distant. Like with a lot of companies, sometimes the manager isn't available. The culture is different than most places. They are brand driven and very proud of who they represent. However, even though they insist they are employee-centric, there are times when the workload gets very heavy and demanding. The company said they expected to have 90 employees in our center, but often we ran with as little as 50. At one point, we dropped to 43 but the call volume remained the same as it would with a higher number of employees. The most enjoyable part of the job was the frequent free lunches, company sponsored events, and the family feel.
Often stressful and overwhelming work