Patient Care Coordinator/Receptionist (Former Employee) – Rhode Island – August 7, 2017
Typical day at work would consist of high call volume, scheduling appointments, verifying insurance and obtaining authorization. I learned a lot by working closing with my team lead and not the actual person who trained me. The management team is the issue here ( the turnover rate is pretty high). Expectations are not met from the upper team and expect they expect people to be happy with poor outcomes.The hardest part of the job is trying to make everyone happy while multitasking when the environment is busy. The addition of new offices will hopefully bring new positions for people to advance in their career paths and not the opposite and making people feel that they are disposable.The most enjoyable part of the job is when you make friends with some of the greatest people while working hard.
co-workers, past paced environment, new phone system
Manager would call out for weeks at a time and make other people call patients and cancel their appointments. Never on time or attentive to patients. Failed to show for work so much he had to file for bankruptcy and close all three office.
Patient Care Coordinator (Former Employee) – Providence, RI – October 8, 2017
This is an edited review from earlier this summer. I had high hopes for this job, but it turned out to be extremely cut-throat. Barely three weeks into my employment with Performance, I was all the sudden let go without any warning because upper management felt I wasn't catching on quick enough. Even though I was beginning to feel it wasn't the right job for me, I would've appreciated some sort of warning. The environment of this place starts off friendly, but quickly turns into being cut-throat and in the end is all about money. The woman who trained me was terrible. She spent more time talking about her personal life/being on her phone than she did training me on anything. Extremely unprofessional. I wouldn't recommend working here to anyone. I've noticed that the turnover rate seems to be getting worse and worse.
Patient Care Coordinator (Former Employee) – Pawtucket, RI – September 21, 2017
I used to love working for this company have been there for almost 2 years now. Everyone is great to work with..front desk and therapist wise. Higher ups made it hard to have a positive and good day. Will ask for your advice and ideas but will never apply them as good as they are. Never appreciate their workers either. It is what it is.
Office Support (Former Employee) – Providence, RI – September 15, 2017
Management does not know how to manage nor make sure employees have what they need to do there job. HR director is very condescending and not professional at all. No confidentiality if you decide to leave this company. She really tried to discuss a conversation we had with the 2 other administrators in the room when I told them the job was not a fit for me. I left a job paying much more money to come and try to help them out of the major mess they had. And they think your are stupid. There benefits package is horrible especially the Health Insurance.
PTA (Former Employee) – Pawtucket, RI – July 20, 2017
Fun place to work, we all got alone well. No drama! Hard focus on Manual skills & lots of opportunity to learn. This a multi-location clinic & demanded a high level of flexibility, go there on a min notice.
Hard focus on Manual skills & lots of opportunity to learn.
This a multi-location clinic & demanded a high level of flexibility
Receptionist (Former Employee) – Raleigh, NC – June 21, 2017
Fun at first but the office manager made it stressful after a while. I am customer service oriented so I really got to know our clients. He stated that I was doing too much talking to them. But I thought I was supposed to Compassion and Empathy working in the medical field. My talks with the clients did not stop me from doing my job. I have had several clients and patients contact me expressing how much they missed me and that I was what was missing from that office
Patient Care Coordinator (Former Employee) – North Providence, RI – April 5, 2017
I enjoyed my time with Performance, the company as a whole was good and the PT/PTAs are great, you become a family with them. Especially those that you work closely with at your designated clinic. Management was not good though. The turnover rate at the company is super high, there is no room for growth as a patient care coordinator. The company is opening so many clinics in little time that it is failing to properly get the clinics already in business up to par. Employees are fading to the back due to the rapid expansion.
Gain experience with front desk work
30 min lunch breaks, pay is not equal to the amount of work you do, management is terrible
Good Company but I'm not using my travel experience
Receptionist (Former Employee) – Sarasota, FL – January 20, 2017
Performance Physical Therapy & Pain Center -Greet patients and visitors. Handled all scheduling for therapists. -Educating and marketing services to patients. -Obtained insurance authorization and verification of benefits for treatment, answering phone and selling packages to those who didn't have insurance. -Office manger responsibilities including: collecting payments; ordering supplies; maintenance of facilities; scanning documents into EMR computer program. -Maintain proper referrals, scripts and authorizations for each patient's treatment.
That all is a typical day plus more eg. laundry of towels, light office cleaning.
I enjoyed my relationship with patients as the majority were authorized for long periods of time and Miss Ellie, which was our therapy dog (golden retriever) I took care of her which was fantastic.
Worked as a team, admin and therapists.
Hardest part of the job was getting everything done
Medical Billing & Credentialing Specialist (Former Employee) – Pawtucket, RI – January 20, 2017
I loved working with them in the billing department doing billing and credentialing. I only left due to relocation. My only criticism is that they tend to only promote people who have been there a long time regardless of skill level and the pay wasn't as competitive as other groups.
Front desk team lead/ Marketing Associate (Former Employee) – North Providence, RI – August 12, 2016
I really loved working at Performance Physical Therapy, everyday it was like working with your family or best friend. Everyone truly got along and was always willing to help another co-worker out. I learned a lot working for this company whether it was getting coached through 2 new systems that we had in a very short amount of time.
Courtesy clerk (Former Employee) – Sacramento, CA – May 27, 2016
-Carried out orders from the Therapists such as rehabilitation exercises with patients, cleaning the work area, and fixing workout machines. -Cleaned gym equipment and assisted with pool maintenance -Receptionist type duties in the main office dealing with patient care files