If I could give this company less than 1 star, I would.
Initial handler II (Former Employee) – Atlanta, GA – October 28, 2018
I worked for this company almost 3 years, when I started it was an amazing work culture and place to be, they do offer great benefits, and the company as a whole does care about your having a family. However, outside of that- this job drove me to a complete and absolute breakdown. Its unorganized, you get pounded with claims.... so many that you cant work the older ones and there is no such thing as a quick and easy claim here- every single one has atleast 2-3 coverage issues. The partners
Companies utilized (appraisals, audits, subrogation, total loss, SIU) delay almost every claim by WEEKS causing angry customers and complaints about you that are out of your control!! The customers are AWFUL, the management has unrealistic expectations and they act like they care, but they dont... they pelt you with metrics and reports and expect you to be a claims handling robot!! The training is awful for the newer hires- consisting of sitting in front of a computer screen watching videos for days... no humans and no on the job training. They force you into bodily injury claims with little to no training and it's too risky. I would never recommend anyone to work here unless you want to lose your mind. It was too much. I worked 12+ hrs most days day and still couldn't stay caught up.
Family friendly, benefits
Absolutely no work/home life balance, disorganized, hectic, massive work loads.