Personal Finance Company Employee Reviews

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2.0
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Stressful environment/ very demanding
Customer Service Representative/ Loan Officer (Current Employee) –  Salem, INApril 23, 2018
Used to be a good place to work----after changes came it has been very stressful. Miscommunication, hours are not good, seems like as soon as you start to get the hang of new instructions and training.....things get changed and more is thrown at you and its very confusing. Instead of being relaxed and confident about going to work every day.....I dread it
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3.0
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Great company until they were bought out by Mariner Finance
Management (Current Employee) –  IndianaMarch 9, 2018
Personal Finance was great until they sold. It truly was a Personal company where even the CEO and CFO knew a majority of the employees to some extent. You felt like you had a voice and a sense of individuality (as long as you were successful). They were also big on promoting from within. However, since the merger with Mariner they have reduced the morality of most of the PFC employees. It’s their way or the highway. They are STRUGGLING with employee retention at every level (i know dozens of people who’ve quit in the last 90 days, retiring early or are planning to leave) and Mariner is adding more and more to the branch’s workload every day. Being successful and performing well isn’t enough anymore. Their mission is to essentially have every branch performing the exact same tasks in a cult robotic like fashion. Everything is monitored, recorded, criticized and errors are not tolerated. They fail to understand that every staff, branch, customer base and loan portfolios are different. No longer do they care what any of the managers or supervisors have to say. If you’re OK asking “how high?” when somebody tells you to “jump” and then have them critique your jumping motion Mariner Finance/Personal Finance might be the job for you. They do pay their management competitively but their good CSR’s are definitely underpaid. Mariner Finance also reduced the Personal Finance Company bonus program by approximately 90% with semi-unrealistic qualifications. It also seems like Mariner Finance is only going to make things harder for their employees for many years to come and if you anonymously  more... surveyed all PFC employees a majority would probably say they’re no longer happy with the company.  less
Pros
Beats being unemployed
Cons
Only 30 min lunch breaks. Management expected to put in 50hrs/week. Tuesdays are 8:30am-7pm
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4.0
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Csr
Consumer Service Representative (Former Employee) –  Kokomo, INMarch 3, 2018
CSR duties
I learned the fundamentals of lending and collections
Good and flexible management
Workplace culture was calm and enjoyable.
The hardest part of the job was loan denials.
The most enjoyable part of the job was the relationships developed with customers.
Pros
Free lunches
Cons
None
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1.0
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Horrible place to work, is associated with mariner finance
CSR - Customer Service Representative (Current Employee) –  IndianaMarch 2, 2018
This company is the worst to work for, constantly told you are never doing enough, doing anything right, on the off chance you have a great day they find some stupid non issue and make it an issue. Since working there I have diagnosed depression, anxiety all due to the stress of the company and horrible management. Parent company is Mariner Finance and they are the most ungrateful and demeaning company to work for. Given the opportunity of a new job I would quit and warn anyone that they don't want that stress in their lives
Pros
None it is a soul sucking job
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5.0
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Work, management
Customer Service Representative (Former Employee) –  Muncie, INJanuary 25, 2018
The work for this job I enjoyed. The management did change several times but I don't really have any complaints about any of the managers that were in charge.
Pros
Enjoyable work environment
Cons
None
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4.0
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Decent job
Office Manager (Former Employee) –  Mokena, ILJanuary 17, 2018
Personal Finance Company is a decent company. The expected quotas could be hard to reach at times, but I very much enjoyed the benefits and people I worked with regularly.
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5.0
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productive work place
Customer Service Representative (Former Employee) –  Dallas, TXDecember 26, 2017
Personal finance company had a very fun and relaxing environment. The management and workplace is very professional. It doesn't take long to get comfortable on the job.
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1.0
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Lack of structure
Customer Service Rep/Manager (Current Employee) –  Columbia, TNSeptember 24, 2017
Bought out by a large company from the northeast terrible transition with lack of customers concerns no concern for the employees. Management is not out for their employees will not give equal for the same positions
Pros
Non
Cons
Poor management
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3.0
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Okay work place
Customer Service Representative (Current Employee) –  Arnold, MOSeptember 20, 2017
Answering phones, trying to upgrade clients. Collecting on delinquency. Open and close office. Balance drawer and making deposit. Making sure you meet your Dq goals and one loan per day. Processing payments, processing mail and updating accounts. Making your goals.
Pros
none
Cons
none
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3.0
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Enjoyable until bought out
Manager (Current Employee) –  IndianaSeptember 12, 2017
A change in leadership has helped bring the "personal" in Personal Finance Company to an all-time low. No longer do I feel like a part of the company and someone that is cared about. Now it is all about how to maximize profit and show little to no interest in the employees or the customers.
Pros
15 days paid time off
Cons
Salary, management
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5.0
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Great Company but looking for something closer to home
Assistant Manager (Current Employee) –  Crossville, TNSeptember 6, 2017
Ready for a new challenge and able to use all
my skills to the best of my ability . Great company and people to work for and with. This position has give me the opportunity to meet wonderful people that I have an excellent professional relationship with but I have also made wonderful new friendships with my role in this company.
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3.0
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New company bought and all computer programs are changing.
CSR - Customer Service Representative (Current Employee) –  Hannibal, MOAugust 13, 2017
I don't mind the programs changing if at all. It's the management. I really enjoy the customers. Learned that the pressure is hard on some management people.
Pros
Worked part time
Cons
Environement
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3.0
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Variety of Skills Learned
Customer Service Representative (Former Employee) –  Fort Wayne, INAugust 9, 2017
Multiple calls a day in and out
Face to face contact with customers
Great co-workers
Team-work necessary
Sales
Multiple calls to meet company goals
Pros
Free Lunches, Contests, and Benefits
Cons
Healthcare is costly
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3.0
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High Stress, Low Reward Employment
Confidential (Current Employee) –  PFCJune 15, 2017
Personal Finance Company allows people to diversify their job duties, meaning that things from any department can be your responsibility. While it does help in understanding the business, the inefficiencies are large. Management is out of touch with the employees and is not aware of this, causing deeper divides as time goes on. The culture has not progressed with the times and is controlled by a select few who have been around for 25+ years. The most enjoyable thing about the job is learning new aspects and being able to succeed, but many cannot in this environment. The hardest part is dealing with unrealistic expectations that do not take into account many factors that could affect the business.
Pros
Small Office, Not Terribly Repetitious
Cons
High Pressure, Low Salary, Outdated Culture
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4.0
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Great College Job
Customer Service Representative (Current Employee) –  New Castle, INMay 17, 2017
Typical day revolves around soliciting loans, collecting payments, and customer service. Management has treated me well, however there are some things I would do differently. However, I have learned plenty from this job through 7 months.
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2.0
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Very Stressful Telemarketing Job
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  MissouriMay 6, 2017
My rating has went from a 5 to a 2 as the CSR position now is mainly telemarketing and less customer service and involvement. You can advance, if willing to move. Raises are there, but minimal at best. You can learn a lot as you are required to do so much in the 8 hours that you are there and still meet the required expectations. Stress is very high within the company and it seems that management is not there to support you. Multitasking would be an understatement and training is very poor.
Pros
Good insurance
Cons
Constant pressure to make those loans
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3.0
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Good starter job.
Manager Trainee (Current Employee) –  IN, KY, TN, WI, MO & ILMay 2, 2017
Good job for college students or recent college graduates to start in the workforce. There are advancement opportunities but you will get used and the promotion process is long/irritating. You never get straight answers about application. Pay could be better, especially based on knowledge/experience.
Pros
Bonus; 1 hour lunch
Cons
Pay
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4.0
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Review
Customer Service Representative (Current Employee) –  Lebanon, TNMarch 9, 2017
Great place to work. Love going to work and getting to work with people. You get a lot of customer service experience from face-to-face conversations to over the phone conversations.
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5.0
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Great company
Customer Service Representative (Current Employee) –  Florence, KYFebruary 3, 2017
This is a great company to work for. Great people, management, lots of responsibility (which I love), and an overall fun, busy, enjoyable work place..
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4.0
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Good, stable job, fast paced, Could pay more though
Branch Manager (Current Employee) –  IllinoisJanuary 21, 2017
They treat their employees well. Positive work environment. Only negative is the low pay. But if your someone that needs office job with regular hours Mon-Fri and perhaps your significant other makes enough money to support the household this is a good job for you. But if you live on your own it is not enough money. As long as you do your job it is secure. It is fast-paced so you have to work but it is not difficult work.
Pros
work enviornment, hours, stability
Cons
pay
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Overall rating

3.7
Based on 38 reviews
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3.3Work/Life Balance
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