Account Representative (Current Employee) – Fairfield, IL – September 24, 2018
Great company to work for, compensate employees for hard work and dedication A typical day at work includes collection calls, making loans, and closing loans. Training is all you will do the first 2 weeks of work. They really take the time to make sure you are trained. Management is great. Hard working work place, busy, there is always something to do. Hardest part about the job would be a Tuesday, you work till 7! LOL
Former employee (Former Employee) – Kansas City, MO – September 16, 2018
If I could give this place a negative mark I would. My advice to anyone looking at this place as employment would be to run for the hills now, and don’t waste your time. This was hands down the worst place I’ve ever work. Everyone I know that are still employed there are looking for a way out, offices can’t keep full staff, Because of the turnover. Wouldn’t happen so much, if management didn’t suck as bad as they do. So, do yourself a favor and look for something else.
Very Stressful job, only cares about their bottom line dollars, not customer friendly
Branch Manager (Former Employee) – KY – September 15, 2018
This is NOT PERSONAL FINANCE!!! It is MARINER FINANCE!!!!! When it WAS Personal Finance, the caring of employees and customers was a priority, since the buyout of MARINER Finance the only thing that matters is the all mighty dollar for the company. The ONLY thing that has stayed the same for some branches is the name. If you like stress, backstabbing, lies, and broken promises, false hopes, belittled, undermined with almost everything you say and do...then this is the place for you! I highly recommend to NOT apply for any position open!
Branch Manager (Former Employee) – Henderson, KY – September 14, 2018
The company that cared only about their bottom line. Employees were just numbers. They talked about life/work balance, and then would have you park in front of someones house for a boat payment to hit numbers for months end.
It uaed ro be a wonderful company to work for. However, when it was sold to Mariner Finsnce in 2017, everything changed.
Customer Service Representative (Former Employee) – Fort Wayne, IN – August 5, 2018
I started at Personal Finance with NO knowledge of financial policies, procedures or laws. Through the course of my 23 years there, I learned many lessons of how to better maintain my own credit performance as well as assisting the general public with iimproving their credit worthiness. After watching 12 managers come and go (and even more coworkers), I feel it was time to leave that employment.
Many friends made, inside the company and customers
Short lunch breaks, unreliable software system, unclear leadership
Branch Manager (Former Employee) – Peoria, IL – July 27, 2018
They required you to make as many loans as possible with the highest rates you could try to offer. Management was very strict with all management at all times. They tried to do a lot of micro management toward their failing years in the end they were sold to Mariner Finance Loan company.
Extremely stressful work environment & high APR rates.
Customer Service Representative (Current Employee) – Centralia, IL – July 6, 2018
Personal Finance Company has been bought out by Marnier Finance and its just not a company I would like to work for. DO everything from taken application, closing loans, scanning things to computer, and making lots and lots of phone calls,
Customer Service Representative/ Loan Officer (Current Employee) – Salem, IN – April 23, 2018
Used to be a good place to work----after changes came it has been very stressful. Miscommunication, hours are not good, seems like as soon as you start to get the hang of new instructions and training.....things get changed and more is thrown at you and its very confusing. Instead of being relaxed and confident about going to work every day.....I dread it
Great company until they were bought out by Mariner Finance
Management (Current Employee) – Indiana – March 9, 2018
Personal Finance was great until they sold. It truly was a Personal company where even the CEO and CFO knew a majority of the employees to some extent. You felt like you had a voice and a sense of individuality (as long as you were successful). They were also big on promoting from within. However, since the merger with Mariner they have reduced the morality of most of the PFC employees. It’s their way or the highway. They are STRUGGLING with employee retention at every level (i know dozens of people who’ve quit in the last 90 days, retiring early or are planning to leave) and Mariner is adding more and more to the branch’s workload every day. Being successful and performing well isn’t enough anymore. Their mission is to essentially have every branch performing the exact same tasks in a cult robotic like fashion. Everything is monitored, recorded, criticized and errors are not tolerated. They fail to understand that every staff, branch, customer base and loan portfolios are different. No longer do they care what any of the managers or supervisors have to say. If you’re OK asking “how high?” when somebody tells you to “jump” and then have them critique your jumping motion Mariner Finance/Personal Finance might be the job for you. They do pay their management competitively but their good CSR’s are definitely underpaid. Mariner Finance also reduced the Personal Finance Company bonus program by approximately 90% with semi-unrealistic qualifications. It also seems like Mariner Finance is only going to make things harder for their employees for many years to come and if you anonymouslymore... surveyed all PFC employees a majority would probably say they’re no longer happy with the company.less
Beats being unemployed
Only 30 min lunch breaks. Management expected to put in 50hrs/week. Tuesdays are 8:30am-7pm
Consumer Service Representative (Former Employee) – Kokomo, IN – March 3, 2018
CSR duties I learned the fundamentals of lending and collections Good and flexible management Workplace culture was calm and enjoyable. The hardest part of the job was loan denials. The most enjoyable part of the job was the relationships developed with customers.
Horrible place to work, is associated with mariner finance
CSR - Customer Service Representative (Current Employee) – Indiana – March 2, 2018
This company is the worst to work for, constantly told you are never doing enough, doing anything right, on the off chance you have a great day they find some stupid non issue and make it an issue. Since working there I have diagnosed depression, anxiety all due to the stress of the company and horrible management. Parent company is Mariner Finance and they are the most ungrateful and demeaning company to work for. Given the opportunity of a new job I would quit and warn anyone that they don't want that stress in their lives
Customer Service Rep/Manager (Current Employee) – Columbia, TN – September 24, 2017
Bought out by a large company from the northeast terrible transition with lack of customers concerns no concern for the employees. Management is not out for their employees will not give equal for the same positions
Customer Service Representative (Current Employee) – Arnold, MO – September 20, 2017
Answering phones, trying to upgrade clients. Collecting on delinquency. Open and close office. Balance drawer and making deposit. Making sure you meet your Dq goals and one loan per day. Processing payments, processing mail and updating accounts. Making your goals.