Angry Customer (Former Employee) – Montgomery, AL – August 16, 2018
The DM is racist & sexist. The SM is an idiot who has never worked at a pet store and does not care about the animals, just about getting bonuses. The other manager looks like shes on drugs, heavy drugs.
Great company to work for until they close a store😑
Assistant Store Manager (Current Employee) – Tallahassee, FL – August 14, 2018
Worked for the company for 10+ years and closed too different locations. Could get accurate answers to simple questions. I had great times with this company but as said they will give you shot notice on closing a store.
company is fun to work for, as long as you dont get a certain DM..
Assistant Store Manager (Former Employee) – Little Elm, TX – August 11, 2018
the district manager was sexist and did not like men. most if not all of the work you do, will get unrecognized.. if you are an associate, she wont even talk to you. But at least most of the store managers are very nice and helpful and make the stores a good environment.
Sales Associate to 4th Key Holder (Former Employee) – Englewood, FL – August 9, 2018
Pet Supermarket is a great place to work, especially if you have pets. The pay is not so good though, for all the work you do with lifting and stocking shelves, but other than then that the environment is nice and most of the people are nice.
Store Manager (Current Employee) – United States – August 8, 2018
A typical store has about 10 employees. Way too much is demanded from store management which makes up about half of your employees due to payroll budgeting. Corporate employees are terrible and half the time don't know what they are doing, yet they get an attitude with you if you make any mistakes. I loved the job when I started, that love has very quickly turned sour. There also used to be tons of career advancement opportunities, but are no longer being offered to current employees, company is doing 90% external now.
Working with Animals, Traveling occasionally, peers are fantastic
This place wasn't great to me. I was passed up many times for advancements I was clearly capable of doing but management held me down while still adding extra workloads without compensation. This place is good to get your foot in the door but not much more than that. The corporate office's culture is awful for work life balance and having a family is looked down on by executives in their own words. If you aren't breaking your back for them they aren't satisfied
Third Key Manager (Former Employee) – Venice, FL – August 1, 2018
The job was awesome I loved helping others and working with animals. How ever the company was not great. Management promised me when I took a management position that I would have maternity leave and when it was time for me to go on leave they refused to give me the benefits.
Pet Supermarket is a positive and friendly environment. As a sales associate, you are required to do every duty in the store, weather it be selling an animal, cashing out a customer, recommending a product, cleaning and organizing the store, or putting away stock. As a manager, you are still required to do all of those previously stated things, along with managing a team and doing opening and closing paperwork. So, this job does ask for a lot, and unfortunately it doesn't always compensate you accordingly. The job pay doesn't hold up against competitive pay comparable to the position. If you are an animal lover and love helping out pet families, then this is a job for you. But, don't expect to be able to live off of the salary you are provided for the work you do. I would love this job without a doubt if it had competitive pay, which unfortunately it doesn't.
not too competetive, everyone does everything, animals involvement
mediocre pay, not fixed schedule, everyone does everything
Pet Supermarket is a great place to evolve within the customer service field. By learning each specific product, you can give each customer the ultimate customer experience and help them achieve the total solution for their visit. Some days are busy, other days are super dead. Management is extremely helpful whenever in doubt of anything or if you at stuck in a difficult situation. Although the environment is very friendly, you are expected to come to work, not play around as in any other job. The hardest part of the job is dealing with a difficult customer who doesn't understand company policy. The only advice I can give for that is to kill them with kindness and do the best to satisfy the customer as long as it is approved by management because in the end, the customer is always right. The most enjoyable part of the job is recommending a product to a customer and having that same customer come back specifically to thank you because it really helped their pet, or their pet really enjoyed the food and is starting to eat once again. Overall, a great starter job for anyone that has a passion for animals and who has a friendly and outgoing personality, willing to make every customer walk out the door satisfied with their purchase.
Employee discounts, events
Need to meet certain daily goals placed by corporate
STORE MANAGER (Former Employee) – North Port, FL – June 15, 2018
A typical day as management, operationally paperwork multiple times a day, there is usually always product to be unpacked and distributed, while open, and by employees and management. The company is great at educating staff and customers. However it does not compensate its hourly associates appropriately including lower level management. The hardest part is the continued changes, old systems, lack of communication, and product flow per stores. The most enjoyable was the customers and good staff. Our customer interactions were the best and most important part of my job.
Pet Supermarket very much encouraged learning as much as possible about all pets. The store was small and often there would be a manager and 1-2 employees working, so everyone working would need to know about all areas; cats, dogs, reptiles, small animals, fish, etc. Everyday associates learned and taught each other and customers about the pets and products offered. Management was not difficult to get along with, they enforced rules while expressing their (the rules') importance and role in the company. Pet Supermarket's number one concern is the health and safety of all animals that were in the store, whether being adopted or brought in with their humans.