3rd Key Holder (Former Employee) – League City, TX – February 14, 2019
i would only really recommend this job for anybody who REALLY needed a job. they wont give you full time, but it's something. management is not that great and corporate could not care less about it's employees. they sicken me.
One of the Worst Pet related Stores to work at! I have worked at Petco and Mom and Pop Pet Stores. They Hire people who know nothing about Animals and then use the few employees that do know things. If you work hard you get used more. Your job is at stake for not pushing their dog food brand. The management is a bunch of uncontrollable tantrum ridden toddlers. The Animal care is at best appalling, only certain animals are socialized. Absolutely sickening!!!
Fun Place to work until Management or Corporate gets involved
STORE MANAGER (Former Employee) – rather not say – February 13, 2019
Took years to even get a raise and it was very small. Sales associates get $.06 cents a year raise or a little higher but no more then 25 cents a year at best if they were rated the very best in every category & if they even get one. This year they did not even give them one. They are inconsistent with the pay for managers. The company has no idea what they are doing and policies change all the time. They try to implement things but a year later even after training it still doesn't get implemented. Very outdated and they need to get with the times. Have to hand check in trucks, circle it on paper, scan it to a hard drive, email the invoice in to be paid, & stamp it OK to pay. Without the stamp or if anything is missing they ask you to do it again. Inventory is a mess. They cant keep things in stock including the basics to keep the animals in the store clean. Even if your on hands are correct! Always an excuse but basically they don't order enough, but will blame you! Any meetings, inventories, or other events are extra mandatory hours for the manager and the assistant manager, but don't count as your must work 45 hour work week (salary). With 8-10 stores in the district you are required to work each and every one and do their inventory in addition to working your 45 hours plus each week because they don't want to pay for a crew to do inventory. Holidays we got 3 off a year but even though its a paid holiday you cant take it until the following year or when its not near the time of the actual holiday. District management is a joke & treats you like complete XXX and even talksmore... down to you on the sales floor in front of customers and your employees. Never any praise and your always told how bad you are. The regional loves his girls but not his guys. He will kiss you and shake your hand and all but not if your a guy. Best thing I did was move on!!!!less
I did not learn much. I learned more from my associates then my managers. Management always has arguments and never agrees on anything. Most enjoyable part of the job was the animals and happy customers.
Could have been a good company if thought was involved
Store Manager (Former Employee) – Tennessee – February 6, 2019
This company had a set of core values at one point but sold out to a Canadian buyer with no sense of the American job market. Very poor management and God help you if you need help from the corporate office the personnel are very unprofessional, rude and condescending. Everything also ends up on backorder including supplies to take care of the store animals. This company focuses on numbers alone and do not value the employees for driving them if you want to sacrifice all your time but get nothing out of it this is the place for you.
Sales Associate/Customer Service (Former Employee) – Cartersville, GA – February 4, 2019
everyone is a family, but just like any family, there are quarrels and arguments. the day to day schedule is usually the same. there certain duties every shift has to do, but you do ed up learning a lot about all types of animals, and how to care for them.
Assistant Store Manager (Former Employee) – League City, TX – February 4, 2019
I promise you deserve to be treated better than this company will treat you. Poor management. Next to no proper training. Inconsistensies in scheduling, merchandising, pricing, products, deliveries on a regular basis. 80% of your job is selling a food that makes most pets sick.
Slave (Former Employee) – Miramar, FL – February 3, 2019
I have 25 years experience in the pet industry, 20 in management they want to pay minimum wage and then have the audacity to talk down to you like a moron. I guess because they are miserable with there own lives. Forget advances they'll come up with any excuse, petty things like leaving a light on, not changing the toilet paper once. Unbelievable place. Please stay away. Management is ridiculous, corporate is worse. Totally lose your sanity in this place lol
Sale Associate (Current Employee) – Tampa, FL – January 30, 2019
This is an awesome fun job for pet lovers. Daily responsibilities include feeding the animals, picking up the animal waste, helping customers with any animal care questions or concerns and unloading trucks for merchandise.
Manager (Former Employee) – Florida – January 25, 2019
Don't do it. Honestly, if you want to work for free and always be afraid of loosing your job, then this is the place for you. They pay bare minimum, they will work you 10 hours one week, then 39.5 the next, and you can not have a life because you have to have open availability for them to put you on the schedule for two days that week.
They only want to sell their food brand, and they will fire you if you do not sell a ridiculous amount of it. They say the pets are the most important thing, but their animals come in sick and nine times out of ten they let them die.
It's a great company with great ideas but poor execution.
Assistant Store Manager (Current Employee) – Georgia – January 24, 2019
In my 2+ years, I have had more fun and made more lasting relationships than anything prior. It's not a place to goof off but you can't hate your job when you're here. However, in recent (2017-18) manager turnovers in the Georgia area, it's become a very 'favorites get the job' type place. Unless you are in good with District management and up you can't advance. Regardless of qualifications or past succeses within the company.
For starters, the pay is terrible since they only put you down as a part time worker, so don’t count on this job to support yourself. Next, the management is abominable, they’re always right and you can’t say or suggest anything. You do all the work while they stay in the back and gossip all day. Third, they take the “customer is always right” phrase to the extreme, you can never say a customer is wrong even when basic knowledge is thrown out the window for them. Fourth you’ll get yelled at if you don’t sell Performatrin, they tell you to lie about all the other food brands in training. Overall just a very bad place to work, even for a first job
Manager (Former Employee) – Florida – January 15, 2019
If you don't want to sell Performatrin food, don't even bother applying. Also, do not expect to earn enough money to support yourself. This company doesn't care about it's employees. You are nothing but a number to them. The corporate office tells the stores to operate like you are a "business owner" but they don't want you to. Corporate micromanages EVERY SINGLE THING YOU DO!!! They take "the customer is always right" motto and rub it in your face. If you refuse a customer anything (doesn't matter what it is) but you feel it is a truly VALID reason, and that person calls corporate, the home office will disregard everything you said or did and give the customer exactly what they wanted. Even if that means an animal has to go to a home that you felt was completely inadequate. The employee discounts are an absolute joke. You are better off price matching everything you buy. You could work in management anywhere else as an assistant, or even a keyholder and make more money than you would as a store manager for this company (the company offers zero overtime for salaried employees) and you will without a doubt work overtime. Every week.
Apply with caution.
Working with animals
terrible pay, micromanaging corporate, garbage discounts, threats from corporate about everything, rude customers, no support from corporate
Third Key Manager (Current Employee) – Atlanta, GA – January 5, 2019
The company is a very good company but they will use you if you let them. If you don’t ask about reviews/raises they won’t bother to give them to you. They ask for more than they are willing to pay sometimes. We used to have a lot of perks but the new owners took they away but still expects you to work just as hard.
Store Associate (Former Employee) – Atlanta, GA – January 4, 2019
I want to say I been with this company for a year loved it when first started but we went through five mangers within the time period i was there. I see no future for anyone who works here. We are a multi million dollar company that doesnt care about their employees.
Nothing special, poor management as usual. managers spent their day out in the back with the door open smoking cigarettes and eating food and yelling at employees who would come to the back to use the restroom. The place was filthy, stank like animal urine constantly and management didn't seem to know how to clean up after the animals or themselves.
I wish I had kept my previous employment. They don’t care about you are your family. Just work and shut up. If you want a family life this is not the place you want to be. Do as they say, work when they say and sale what the say. This is a chain gang. No laughing, no talking and no long visits with the animals. You are just another number. You work long hours with no lunch or break(more than 10hrs), and you travel to others stores with no compensation.