AVOID if you care about animals
Companion Animal Department Manager (Former Employee) – MD – June 18, 2019
Petco corporate talks a nice game but the difference between the image they promote and the reality of stores is night and day. Expect to see regular animal abuse and neglect and expect to see it dismissed or ignored unless you have clear video evidence, which is virtually impossible with the incredibly low quality cameras we have. As a whistleblower, you can expect to be retaliated against as soon as your general and district managers figure out that you’re the one complaining.
Corporate pretends to care and the policies Petco has on paper are excellent but they are absolutely not enforced and anyone telling you otherwise has either gotten very lucky with their managers or is someone from a corporate office who has no idea what actually goes on in the stores. I have worked in 4 different stores during my time with this company and it is the same everywhere.
If you enjoy a culture where animals are an afterthought and you want to get underpaid to aggressively sell overpriced services to customers with no commission for the effort you put in, you will love it here. All the standard retail obsession over metrics is present here, with the difference that you’re expected to ignore the living animals in your care in order to hit your numbers. Again, corporate will pretend to care but when push comes to shove, you can get away with regular live animal “shrink” for years but you will be quickly fired if you don’t sell enough dog training classes every week.