PetPeople Employee Reviews

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2.0
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Stifling corporate culture/all about sales.
Full Time Key Holder (Former Employee) –  Charlotte, NCSeptember 26, 2018
As others have stated it’s a high pressure sales environment where you are required to be a robot and repeat the “script” to every customer. Lots of lifting it might be 30lbs but it’s 60+ 30lb bags more days than not. Making sure food stays stocked and rotated can become overwhelming especially with all the extra paperwork, contests, cleaning etc.
Pros
Helping pets and their people.....
Cons
The pay, the culture, the management style the company encourages.
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1.0
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Bad staff, no advancement, inconsistent at best.
Part Time Key Holder (Former Employee) –  Aurora, ILJanuary 10, 2019
There was a constant revolving door of staff. The managers were rude and petty. The ASM was judgmental and refused to speak to people. There was no opportunity for any advancement for people who deserved it. The whole company plays favorites. It was a mentally unhealthy environment. Not to mention they never taught proper safety for lifting heavy objects nor dealing with the dogs that come in.
Pros
None
Cons
Rude staff, inconsistent, low pay, no vacation, no advancement
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2.0
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Very informative but not worth it
Assistant Store Manager (Former Employee) –  Springboro, OHFebruary 19, 2019
Being a part of management was terrible “pet people experience” was drilled into your head. They state to be a family owned business but it is very corporate. The customer base was great and the training was very in depth. I just think this company has a lot of room for internal improvements with store managers and people with higher pay grades. The owners of the company were super nice I just don’t think they were aware of all of the issues. Overall, it just isn’t worth it.
Pros
Great training, Discounts
Cons
Poor management, a lot of internal problems
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5.0
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Best part time job ever.
Key Holder (Current Employee) –  Bexley, OHNovember 27, 2018
Sad to leave when I find a job in my field. As a recent college graduate, this has been a perfect college job. Amazing company culture and my team was more like family. Would recommend this job to anyone interested in pets and pet nutrition. I learned so much! The discount is great too.
Pros
Additional training at Home Office, Fun Enviroment
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2.0
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Cons without the Pros
Manager (Current Employee) –  IllinoisSeptember 25, 2018
PetPeople is great in general if you are not a member of management or a "favorite" employee. It is very immature and full of people that need to become adults and act their age. While somethings are great, the overall pressure and low pay are not worth it.
Pros
Seeing pets all day
Cons
Pay vs the cost of living
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2.0
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Horrible management
Sales Associate (Former Employee) –  Aurora, ILSeptember 13, 2018
The management is not understanding of any personal issues. If you have any mental health problems, this is not the place for you to work. I struggle from anxiety and depression, and they were not accepting of either “oh everybody has bad days” or “everybody gets a little nervous sometimes”. They have a training program in which I learned a lot about pet nutrition but if you’re looking to work somewhere WITH animals and not just sell dog and cat food, DO NOT WORK HERE!!!!
Pros
Laid back
Cons
Not understanding, not flexible
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2.0
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You’re Replacable
Manager (Former Employee) –  Deerfield, ILJuly 31, 2018
Each location is different, and some are great but the company as a whole doesn’t look out for their employees. If there are management complaints, actions are not taken. Employees are talked to disrespectfully (depending on the location) and it is not a professional feel.
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3.0
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Too much turnover for and advancement for people who don't desirve it!!
Key Holder (Former Employee) –  Gahanna, OHJanuary 24, 2018
I had 4 different store managers who had to learn about the customers and system for that location. Advancement only gets given to anyone who is a brown noser/ nagger. They don't promote from within much at all they would rather get a new person. Upper management doesn't have a clue on how to increase sales what so ever. They just probe the assistant manager and store manager until they come up with an idea and then make bad suggestions that do nothing for sales. If sales are not a record high they freak out on everyone at the store and do everything in their power not to get you a raise when the yearly review comes along.
Pros
My last store manager was great I just wasn't getting anywhere within the company.
Cons
Home office and upper management need to be replaced!
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5.0
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Loved it
Assistant Store Manager (Former Employee) –  Carmel, INOctober 16, 2018
Great company, the owners were amazing and supportive. Great hours, great staff. Expansive continued education on all products. Great discounts for employees
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4.0
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Fun place to work
Key Holder (Former Employee) –  Cincinnati, OHSeptember 2, 2018
PetPeople was a wonderful retail experience for me. I had wonderful colleagues which made me feel welcome, and our customers (their pets included!) were great! Perfect retail job for high school graduates looking to get into retail, and learn about amazing products and nutrition for animals.
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5.0
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Amazing owners who hire amazing people
Associate (Former Employee) –  Akron, OHJuly 24, 2018
I was hired into PetPeople and immediately I was welcomed and felt like one of the crew. It was the nicest working environment I have ever worked in. I love the people, products and the idea of creating a wholesome natural and down right amazing place so that animals too can have safe quality food!
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2.0
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Borderline Corporate, not Family anymore
Assistant Manager/Key Holder (Former Employee) –  MIMarch 18, 2017
In the beginning this was a great family owned company. They've since brought on investors and the culture has changed to almost corporate. They talk about their core values and how it's so much like family, but you'll rarely see the owners and their values mean that you have to meet sales goals and do whatever it takes to make customers happy, even if that means being walked on or talked down to. The pay for starting out is around $9/hr and raises really only happen when you move up in ranks (if someone quits or a new store opens). You are expected to show your loyalty to the company (eat, breathe, bleed PetPeople) in order to move up. You are also expected to know everything under the sun about pet nutrition and pet brands etc. It's pretty extensive considering the amount of money you get in return. Every store has a different group of people, so managers and team members all work differently. It is retail, so take that into consideration before applying.
Pros
Getting to see pets nearly every day, helping pets with eating or training or other misc issues, some team members are great and the occasional manager.
Cons
Some stores have high turnover. Shifts are long and change constantly, working holidays, lower pay, hard to move up unless you're a favorite, constant pressure to sell.
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1.0
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great
Key Holder (Former Employee) –  Toledo, OHDecember 3, 2017
it was great at first, the store I worked for everyone seemed nice but it is really a fake community, the managers were very fake they would smile in your face then stab you in the back.. truly a high school setting. upper management was very rude. i don't see this business lasting to long.
Pros
going home
Cons
everything
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2.0
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Boring mostly...repetitiveness to customers.
Key Holder (Former Employee) –  United StatesAugust 24, 2017
It's either extremely boring due to lack of customers, drives you crazy, or super repetitive, due to asking every single customer the same questions over and over and over. You'll never get promoted unless you kiss a** and are friends with management, and district managers. Expected to fake smile all day! Be in a cherry mood!
Pros
Learn about nutrition
Cons
Boring and repetitive
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4.0
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Pet People
Key Holder (Current Employee) –  Lewis Center, OHJune 9, 2017
Good place to work, enjoyable job, get to pet dogs (and sometimes other animals)

Extensive training, requires a lot from employees relative to the compensation
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5.0
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Productive, Great atmosphere, team work, competetive
assistant manager (Current Employee) –  Canton, OHNovember 11, 2015
It is a great company to work for. The benfites are great, there are opportunities for advancement, and the company genuinely cares about excellent customer service.
Pros
very customer service oriented
Cons
relatively low wages
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4.0
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Fun work-place, customer oriented with close staff community
Key Holder (Current Employee) –  Columbus, OHDecember 12, 2016
PetPeople is dedicated to helping pets and their owners, not just making money. Everyone that works for the company genuinely cares about doing good for people and their pets. The management is great at working to keep stores running and keep a healthy, enjoyable atmosphere in the store.
Pros
Great people to work with
Cons
Inconsistent hours and pay
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5.0
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a wonderful company to work for
management (Current Employee) –  OHMay 4, 2015
It's refreshing to work for a company whose owners are passionate about what they do. Their care for customers also translates over to the care of their employees. If you are a hard worker and have value in your job, it is seen an appreciated by those in positions above you.
There is a lot expected of the employees, even as as part timer, but if you enjoy a challenge and want to move up with a company, this is the place!
Pros
health insurance, paid vacation, and 401k plan for full time employees. flexible hours
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3.0
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Fun teams but poor upper management
associate (Former Employee) –  Columbus, OHApril 15, 2015
Fun teams to work with and great customers. Lack of respect from upper management and poor direction given to the stores. Little to no help given to the stores from upper management.
Pros
Get to help animals and work with passionate staff
Cons
Overworked and lack of recognition, lack of support from upper management
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3.0
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average
Store Manager (Current Employee) –  OhioSeptember 7, 2017
its a typical retail environment, number matter, customer service is expected, and you will work more than what is on the schedule, they do invest in training.
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Overall rating

3.3
Based on 26 reviews
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3.1Work/Life Balance
2.8Compensation/Benefits
3.0Job Security/Advancement
3.0Management
3.3Culture

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2.9Family Support

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