Borderline Corporate, not Family anymore
Assistant Manager/Key Holder (Former Employee) – MI – March 18, 2017
In the beginning this was a great family owned company. They've since brought on investors and the culture has changed to almost corporate. They talk about their core values and how it's so much like family, but you'll rarely see the owners and their values mean that you have to meet sales goals and do whatever it takes to make customers happy, even if that means being walked on or talked down to. The pay for starting out is around $9/hr and raises really only happen when you move up in ranks (if someone quits or a new store opens). You are expected to show your loyalty to the company (eat, breathe, bleed PetPeople) in order to move up. You are also expected to know everything under the sun about pet nutrition and pet brands etc. It's pretty extensive considering the amount of money you get in return. Every store has a different group of people, so managers and team members all work differently. It is retail, so take that into consideration before applying.
Getting to see pets nearly every day, helping pets with eating or training or other misc issues, some team members are great and the occasional manager.
Some stores have high turnover. Shifts are long and change constantly, working holidays, lower pay, hard to move up unless you're a favorite, constant pressure to sell.