PetSmart
Happiness rating is 56 out of 100
3.4 out of 5 stars.
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About PetSmart

Salon

Groomed for greatness. That’s how we treat the pets who come to us for a bath and a stylish ‘do—and how you’ll be treated as a member of our salon team. Put your passion for pets and your creativity to work with a salon career at PetSmart.

Corporate

Home sweet home office. On our pet-friendly campus, you'll share space with some of the cutest and most inspirational creatures around. Our amenities and events are developed with your two- and four-legged family members in mind. Our decisions impact the lives of pets far and wide, so pets are high on our agenda—as are the humans we work with. Approximately two-thirds of us are active in our Associate Resource Groups, groups of colleagues who share a common purpose, interest, or background—working to develop opportunities for members. And thanks to our career development programs, you can truly unleash your potential.

IT Team

Love what you do and where you do it. Use cutting-edge technology to impact millions of pet parents (and the pets we all love!) while being part of a great team.

Retail

From helping a child pick a toy for their first pet to guiding new pet parents through the many available food options, these are the moments that matter at PetSmart. We offer careers to make your ears perk up at our stores—in roles taking care of pets, helping customers, leading teams, and leading stores. In a store as big as ours, we need all hands (and paws, wings and fins!) on deck to ensure we are operating efficiently. So we offer a variety of career paths for you to choose the way you’d like to make an impact.

Charities

We're proud to be the leading funder of animal welfare in North America, helping to transform the lives of pets and those who love them. Our independent 501(c)(3) nonprofit PetSmart Charities organization has granted more money than any other animal welfare group in North America directly toward helping pets in need. PetSmart and PetSmart Charities are incredibly humbled and proud of this work—which includes saving the lives of homeless pets, raising awareness of companion animal welfare and adoption and spay/neuter initiatives.

Call Center

Calling all pet lovers (literally!). Enjoy talking about pets? Help pet parents schedule and navigate services in our PetsHotel, Doggie Day Camp and Grooming Salon. We take around 75 inbound calls to assist pet parents. During our three-week, paid training, you’ll learn everything you need to know about how to be successful at PetSmart. Success is shared and celebrated. Earn rewards for individual goals (25% of bonus potential) business performance (50% total services, 25% call center sales). We’re all about learning, internal transfers and promotions, too. Each of our four advancement levels for agents comes with a pay raise and graduation ceremony.

Distribution Centers

Boxed in? No way! Experience true fulfillment at one of our distribution centers, helping pets and pet parents get what they need. Whatever your role, you’ll make millions of pets happy every time you come into work. And that makes us smile. At PetSmart, you can learn more and earn more. Take charge of your career and your paycheck—with six-step wage increases, pay for performance, shift differential, and advancement opportunities (many with pay raises!). There's always a way to level up, from associate to becoming a leader of people, teams, or buildings.

Fun facts

1,600+ stores across the U.S., Canada, and Puerto Rico 48K+ associates helping to better the lives of both pets and pet parents alike 10.3M+ pets adopted through PetSmart Charities partnerships 78% of PetSmart associates own a pet $500K+ invested yearly in education and professional development 70% of our senior leaders are involved in Associate Resource Group strategy and execution 7 distribution centers with 5.1+ million square feet—that’s a total of 88 football fields!

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Company Details

Headquarters

Phoenix, Arizona

Revenue

$5B to $10B (USD)

Employees

10,000+

Industry

Retail & Wholesale