PetSmart
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873 questions

I left because after being a FT manager for 1 1/2 years, and meeting all requirements, being acknowledged for doing a great job, a long time employee threatened to leave after a promised promotion was taken back. She was then promoted to manager and began to get all of my management hours. At that point, with no more management hours to budget, I started being assigned to the cashier role--all of the time.

This company plays favorites. The long timers of Pet Care have all of the power. Management doesn't know anything about how to run the department, which is critical, so they favor PC employees. There is a clique that barely works. They sit/stand together talking for hours each shift and never get the day's tasks done which means that others have to pick up the slack. Other managers are worn down by unbelievable work loads, then written up for not completing their tasks. Skeleton crews are scheduled so there is never help for the tasks at hand. People are not given their breaks. At the COVID-19, the employees were not given hand sanitizer. Management was asked to write off 2 small bottles of stock for the cashier's, but replied that they were for customers, not employees. Management lies about the hours you'll get, the pay, the fun and low stress. No fun and the most stressful job I have ever had. PetCare is nothing but cleaning and torturing small animals. 8-1 clean all (filthy) habitats. 1-5 clean 8 fish tanks. 5-9 feed, water and medicate (force feed) all small animals, and good luck getting it all done in between customer service. Be prepared to be bitten--a lot... Birds, hamsters, cavies, snakes... Be prepared to contact ringworm. I caught it twice. Be prepared to be attacked by frightened, feral cats in the cat adoption center when you have to take them out of their cages for potential adopters.


I learned a lot there, but wouldn't recommend it as an place to work for anyone.

Answered March 29, 2020

I was hired in NJ PetSmart than let go after they received my background check I only have misdemeanors

Answered October 25, 2019

No, unless they're suspicious they won't do it

Answered January 28, 2020

18 years old.

Answered November 6, 2019

In my experience there's an exhaustive amount of on-line training, and not nearly enough hands on training. Also, the Associates tasks with training new hires should be compensated for training and should receive a higher wage for being a "Trainer".
The attrition rates are high because it matches the wage you're paying. If you really want return customers to sustain store sales, invest in your associates. Pay a liveable wage and you will attract long-term employees who build relationships with return customers.

This Petsmart model is one with unqualified managers.

Hire qualified managers while rewarding tenure of all associates.

Give more hours to complete task. You're literally limiting quality time to care for pets. You should walk a mile in each position in the store.

Answered April 18, 2020

I am 50 and was hired, but it isn't common in my store. My managers are very young and often make comments about "old people" applying for the jobs. I was hired by a previous manager who was much much better though.

Answered November 29, 2019

In the Pet Care Department anything that the animals COULD try and take, be startled or get scared by was strongly discouraged. But in general likely wont be a problem, until of course it is one...

Answered September 25, 2019

If you're lucky and have at least one good manager and work with them, it can be fun and teamwork and easy. If you have a manager that isn't friendly and cold you put your head down do your job and don't bother them.

Answered June 6, 2020

Literally everything, but here's something new. When I worked there they would cut my hours to 1 to 2 days a weeks..so sht pay on top of sht hours equals a stressful environment

Answered March 9, 2020
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