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What advice would you give the CEO of PetSmart about how to improve it?

19 answers

  • Don't ask for SSN in the job applications, it is note a safe practice in an online application.

  • In my experience there's an exhaustive amount of on-line training, and not nearly enough hands on training. Also, the Associates tasks with training new hires should be compensated for training and should receive a higher wage for being a "Trainer".
    The attrition rates are high because it matches the wage you're paying. If you really want return customers to sustain store sales, invest in your associates. Pay a liveable wage and you will attract long-term employees who build relationships with return customers.

    This Petsmart model is one with unqualified managers.

    Hire qualified managers while rewarding tenure of all associates.

    Give more hours to complete task. You're literally limiting quality time to care for pets. You should walk a mile in each position in the store.

  • Also one more note since you have adopted the California law for hiring people with background problems stick to it it may be the best employee you've ever had

  • It's very simple keep your employees happy with in reason ex.better work environment, pay to match the employee's performance and incentives for ex. Payed vacation ,top sales reward also good health care insurance . Happy and healthy employee =better productivity also less turnover rate money saved on training new hires and long-term employees who are willing to go that extra mile because I love what they do

  • In the day and age of hacking, asking a candidate to put their SS# onto an online application is wrong. You do not need at the time of application. For this reason, I did not apply.

  • Related questions (more answers below):

  • Do not request social security number on your application this should only be required if position is offered. This is not a safe practice to impose on applicants!

  • Create an environment where everyone feels comfortable working together and not like they have to feel rushed to please every single customer who they see. It's not fair to the people who have questions on products or who have no idea what their doing and then having another team member tell you to break away from them so the person you're helping is left to be confused and not know what their still looking for. If their is a large team of people and the managers walk around and just talk all day and get mad as soon as one employee in petcare stops to talk for a second it's not a healthy work environment so that people feel uncomfortable and unwelcome to work for this business.

  • They expect the work of 6 people done, but only paying 3 people to do it. As long as you overwork and under pay people, the job will continue to suck.

  • The CEO of Petsmart needs to address the overabundance of poor store managers that they have employed. Store managers that make you feel guilty for calling off sick. Store managers that make you feel like you're never good enough. Store managers that care more about numbers than they do the welfare of their employees.

  • It's good to think about money but really connecting with pets and their owners is the best way of improving, giving what the pets want and giving the owner a chance to give that want to that said pet of his or her can better in review and have more people to come

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