Professional Bather (Former Employee) – Spokane, WA – June 20, 2018
I worked in the grooming salon. To be completely honest, a lot of against policy stuff happens back in the salon. Too many dogs and not enough time to dry them all. Dogs are left with the cage dryers on them for an hour or more at a time depending on the schedule. Dogs are tied and left to sit in the baths unattended, you're not allowed to turn down a nail trim so if you have four nail trims that dog could be sitting back in the bath tied up and wet for anywhere between 20-40 minutes depending on how fast you are with nail trims. The salon manager lets you have customers that you charge the minimum for, so that you can get the tip money under the table.
Coworkers stab each other for tipping customers, unsafe practices make the workplace a scary place to work
not enough support from management. corporate has unrealistic ideals for management and associates to handle for the rate of pay they get. they continue to add on more and more tasks with no additional hours or help allowed. there is a general 'money hungry' feel to the corporation now. a lot of their services can't match with new and up and coming companies because they refuse to spend money on updating things or fixing things that are not considered safety issue.
friendly associates, team work feel, benefits, vacation, working with animals
Grant Administrator (Former Employee) – Phoenix, AZ – June 19, 2018
Great place to work! I had to relocate but this was my favorite employer. There is room for improvement much like any other place BUT this company treats their employees well and it feels good to be appreciated there!
Cashier (Current Employee) – Concord, CA – June 19, 2018
Working at Petsmart for me is great. We are like family. Sometimes when the store is busy you can feel like it is understaffed but you do your best to get the job done. I feel the management is open and there for you.
Pet Care Associate (Current Employee) – Palm Springs, CA – June 19, 2018
A lot of customer service. Great interaction with co-workers. management is well maintained and helpful. I'm always learning something new at my store. Sometimes it can get overwhelming during the weekends as we get extremely busy but we always tackle every situation with our team player roles. I love helping our customers and making sure they have found everything they were looking for and well taken care of. It's a great place to work, I love it there.
PET CARE SPECIALIST (Former Employee) – Gonzales, LA, – June 18, 2018
If your looking for a place that treats its employees fairly and has good oppurtunities for advancement if your willing to work for it this is a great place for that. Management when I was employeed were the best I have ever experianced they check on new employees regularly and training lasts 2 weeks where they have you assigned with an experianced member to ask questions and relay knowledge. Staff is polite and friendly to everyone and extremely helpful.
Cashier (Current Employee) – Jacksonville, FL – June 18, 2018
The managers really care about their employees. As long as you show up when scheduled and help out, they will help back in any way they can. Everything is dealt with in a professional manner and the company overall is a great company to work for. Always room for advancement and if you start in one area and think you might like another, it is easy to be trained elsewhere.
Petcare Associate (Former Employee) – Torrance, CA – June 18, 2018
I love New Animal day its dope. The people are dope and honestly I can't think of very many bad things to say about this job. The animals make the job worth it just by itself and even makes it easy to work with everyone even if they are a bit abrasive.
Manager (Former Employee) – Arden, NC – June 18, 2018
I loved my job at PetSmart, I honestly was just ready for a change. While there they gave me so many opportunities and opened so many doors for me. It was a great start but I'm ready to try new things.
Department Manager/Supervisor (Current Employee) – Altamonte Springs, FL – June 18, 2018
A "typical day" at PetSmart does not exist. Obviously weekends and holidays are busiest because most people are off from work. Other than groomers, management are the only full time employees, which sometimes can make things difficult. The most difficult part of my job is the never ending additional responsibilities, policies and procedures, and communicating all of these changes to staff.
The most enjoyable part of my job would be caring for the animals and adopting them out into good homes.
the management is horrible they dont care if you have a family you get wrote up if you call out twice a year they see you as a number they dont care about You they only care about the company they dont care about customers only the money
Merchandise and Inventory Leader (Current Employee) – Douglasville, GA – June 17, 2018
PetSmart provides a different atmosphere compared to most retail chains due to the variety of animals and entertaining customer/pet interactions. Communication is somewhat lacking in some areas but can be improved upon nonetheless. All staff members are nice and willing to work to further improve store culture and sales.
Sales Associate, Dog Bather (Former Employee) – Cincinnati, OH – June 17, 2018
Animals were not kept in the best conditions and we as employees could not do anything to help them. Management was terrible and some managers did not know anything about animals that were not dogs or cats.
Seasonal Cahier/Customer Service (Former Employee) – Saint Augustine, FL – June 17, 2018
As a cashier it is pretty laid back. It does get busy form time to time but still pretty simple and you have other workers there to back you up if need be. They gave me pretty good pay for a part time seasonal cashier.