PetSmart Employee Reviews

LOVE MY JOB HERE! MANY OPPORTUNITIES FOR LEARNING AND GRIWTH WITH ANIMALS. Management and staff is great always willing to help if needed or step in when necessary.

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Official response from PetSmart

July 10, 2023

Thanks for taking the time to review and share a bit about your #lifeatpetsmart with us! We appreciate your insight.

Factory

Groomer (Former Employee) - Fairfax, VA - September 24, 2023

They just want more more more. Quantity over quality. Favoritism and bad management. If you report something they will just tell everyone and then expect a quick exit

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Official response from PetSmart

September 25, 2023

Hi there. We appreciate you sharing your experience with us and would like to learn more. If you wouldn't mind, please reach out to us to connect via the CareSmart line at 1-800-738-4693.

PetSmart insights

Based on 6,222 survey responses

What people like

Feeling of personal appreciation
Clear sense of purpose
Ability to learn new things

Areas for improvement

Overall satisfaction

Management wasn’t the best

Cashier (Former Employee) - Mount Pleasant, MI - September 24, 2023

The people who work there are amazing and so sweet, but the managers or individuals in management aren’t so friendly and aren’t welcoming with a smile.

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Official response from PetSmart

September 25, 2023

Hey, thanks for taking the time to share a bit about your #LifeAtPetSmart with us! If you're willing to share more details about your experience, we're here to listen via the CareSmart line at 1-800-738-4693.

Good pay

Salon Leader (Current Employee) - Tukwila, WA - September 22, 2023

I’ve worked at two locations and the best location of work. That was the location I started at. My management here is great and I’ve been with the company for eight years now, and have worked my way up from a bather to the salon leader, and my sales in my salon are skyrocketing and the pay is great. Sometimes the higher ups can be challenging to deal with and expect unreasonable things from you, but being with this company for so long and in this industry, I understand how things work there’s tons of room for growth in this company in general. And I enjoy working for Petsmart.

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Official response from PetSmart

September 25, 2023

Hi! We're happy to hear you enjoy working at PetSmart, and we're happy to have you on our team. Please know if you ever want to speak further about anything regarding your #LifeAtPetSmart, you can connect with us via the CareSmart line at 1-800-738-4693.

Fun place to work!

Cashier (Former Employee) - Columbia, SC - September 22, 2023

Great place to work but the pay could have been higher. When I worked there benefits were only offered to full-time employees. Cross-training is offered.

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Fun place to work

Dog groomer (Current Employee) - Hanover, PA - September 22, 2023

I Love it here! The staff are great, friendly, and willing to help with whatever you need. Management is flexible with your schedule and eagerly try to accommodate your life needs.

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A PetSmart salon offers benefits and a little training, but they are likely going to focus on numbers and continue to micromanage the salons

Professional Pet Stylist (Former Employee) - Little Rock, AR - September 22, 2023

Grooming:Short answer: PetSmart is a good place to start grooming and learn basic skills and pet safety while grooming, but chances are you will be happier elsewhere as soon as you have developed enough grooming skill to move on. Don't expect to learn a lot from the academy, you will learn mostly from books and your manager when they have time. The full time benefits and PTO are just okay, but PTO increases after being there so many years. If you get hired as a bather to become a stylist through their "academy", don't expect much actual grooming training, and beware, multiple people may also be hired for the same position around the same time or there may already be someone in the salon who gets to go before you. The managers may play favorites over who gets to go first or stall in moving you forward to academy over something like attendance or any negative feedback about your performance in the salon. The academy is a group thing and one trainer cannot possibly teach everyone so much important information and skill in 2 weeks, so they focus on book studying, the safety of grooming and some tips far more than how to groom and do it well. I was fortunate in that I already had years of experience grooming and just did the academy to brush up on things, I was really surprised and disappointed about how little new stylists are taught. Your manager in the salon is probably the one who will do most of your training, so look at the manager's grooming and consider whether you want to learn from them -- if and when they are available around all their other duties, and they may -

Pros

Decent benefits, I heard maternity leave is good, Pto, working with pets, commission pay during and after academy, potentially working with a good team of others like you, possible advancement

Cons

corporate micromanages and cares more about numbers than employees & quality, Training from academy is limited and more about safety than technique and grooming, Training to be a pet stylist can be greatly delayed or even denied, Pet grooming is hard physically on your body, you have to accept the risk of being bitten or hurt on the job, If you or a dog you work with gets hurt you will most likely have a strike against you, Strict about attendance and sick days, PTO blackout from November to Christmas so don't plan traveling on holidays

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Official response from PetSmart

September 25, 2023

Hi there! Thank you for sharing such a thoughtful review about your experience with PetSmart. Please know, you can always connect with us via the CareSmart line at 1-800-738-4693 to speak further about your feedback.

Don’t work here unless you wanna be the only working!

Overnight Pet Care Specialist (Former Employee) - Cambridge, MA - September 22, 2023

I didn’t learn anything here, management sucks, workers suck, ppl are only there to collect a check. If u a good worker they will see that and work u, have u do all the cleaning because they other worker won’t do it, and if they do, do it, it’s once in a blue moon, they are slow to help and choose what they wanna do but when it comes to u, u have to help them. Management will literally gas light u and try to give u a 1$ raise just to stay in that hellhole, my advice is don’t do too much and don’t stay there long, it’s a dead end job and full time is overrated, part time is better, trust me

Pros

Pay

Cons

Bad management, bad caliber workers, unorganized, no structure

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Official response from PetSmart

September 25, 2023

We're sorry to hear this was your experience while working with PetSmart. If you're willing to share more with us so we can help, please connect with our team via the CareSmart line at 1-800-738-4693.

Was good at first…

Bather (Former Employee) - Newport News, VA - September 21, 2023

Managers were great at first until you confront them about a topic and will ignore you for weeks on end… was disrespected many time in one day after a month of not even saying a work to me, ended up quitting after seeing the way things were going, will miss working with the dogs but there are many other companies that I can work with animals with better management!

Pros

Working with fur baby’s

Cons

Manager

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Official response from PetSmart

September 25, 2023

Thanks for taking the time to share your work experience at PetSmart with us; we appreciate you taking the time. We're sorry to hear this was your experience, and would like to learn more. Please feel free to connect with us via the CareSmart line at 1-800-738-4693.

Slow.

Cashier/Sales Associate (Former Employee) - Lacey, WA - September 21, 2023

Minimum wage, part time. Slower paced with occasional busy moments. A lot of standing around unless you work directly with the animals. Customers assume all employees are veterinarians, so one should be somewhat knowledgeable in animal medicine/terminology before applying.

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Fun company but odd culture shifts

Demand Planner (Current Employee) - Phoenix, AZ - September 21, 2023

I loved working for the company but with a harder market, there are odd culture shifts and silent layoffs happening. Feel like the company is holding back a lot of info from employees

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Friendly Management & staff

Pet Care Specialist (Former Employee) - Millburn, NJ - September 21, 2023

The staff seems to genuinely care to help and get to know you and your interests when you first start working. Quickly learn tasks and work independently without being micromanaged.

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Good start

Inventory Management Lead (Former Employee) - Meriden Connecticut - September 21, 2023

Good start to get into management started off as a sales associate about three months and was already the inventory management later wasn’t too hard to pick things up

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Decent place to work

Associate (Former Employee) - Lafayette, LA - September 20, 2023

I worked there for 5 years and stayed in the same position and someone with less experience was able to get a higher place. The pay is decent the dogs cats make and up for everything wrong.

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Meh

Pet Care Associate (Former Employee) - Los Angeles, CA - September 20, 2023

Higher ups care more about profit than animals. Pet care associates do what they can to take proper care of all species. Most are not allowed to deny animal sales for fear of getting trouble. Animal lives should come before money. Always.

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The people there are nice and have knowledge of their job. There is some who are not all knowledgeable of it but still learning.se

Pet Care Associate/Cashier (Former Employee) - Tallahassee, FL - September 19, 2023

What is the best part of working at the company?Working with the animals there, as well as some people early morning.What is the most stressful part about working at the company?Like any other company when it's busy.What is the work environment and culture like at the company?Good & peaceful, can be stressful on some times but that you will get any where.What is a typical day like for you at the company?Busy with stocking shelves, helping customers, doing pick orders & answering the phone.

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Official response from PetSmart

September 20, 2023

Thanks for sharing some details about your #LifeAtPetSmart with us! We appreciate you taking the time and are happy to hear you enjoyed the pets as well as the people.

Holidays

Als (Former Employee) - Bel Air, MD - September 18, 2023

I hated the black out days which I was not told about upon hiring. Other than that great place to work. I loved learning about all of the different areas

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Official response from PetSmart

September 20, 2023

Thank you for your feedback! We appreciate you sharing your experience while working with us and will take your feedback into mind for the future.

Toxic workplace

Pet Care Associate (Former Employee) - Traverse city - September 18, 2023

The one in traverse city is as toxic as they come. Management always put a target on your back if you called in sick or put your two weeks notice in our even requested a day off. They retaliated if you said or did something they didn’t personally like, and never cared if you had appointments or a family or anything. They made it almost impossible to leave if you needed too and I highly recommend NOT working here. ESPECIALLY if you have a family.

Pros

N/a

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Official response from PetSmart

September 20, 2023

Hi! Thanks for taking the time to share your experience with us. We're sorry to hear this was your experience. We'd love to speak more with you and learn a bit more. Please feel free to reach out to the CareSmart line at 1-800-738-4693 so we can help.

Fun

Customer Service Representative (Former Employee) - Kalamazoo, MI - September 18, 2023

Great place to work for a college student. Pretty good at working around your schedule. Nice co-workers, easy to meet people, only thing I didn't like was sellingcourses or booklets

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Official response from PetSmart

September 20, 2023

Hey there, thanks for sharing your experience with us! We appreciate your feedback and your taking the time to provide your thoughts.

Just Fine

Pet Care Specialist (Former Employee) - Greensburg, PA - September 17, 2023

Just Fine- nothing overly bad or overly good. Fine place to work for a college student but management was iffy at best and some mean girls but that’s with allJobs.

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Official response from PetSmart

September 20, 2023

We appreciate you sharing a bit about your #LifeAtPetSmart with us. Please feel free to connect with us if you want to speak further about your experience via the CareSmart line at 1-800-738-4693.

The hours are horrible and management doesn’t care about you

Pet Stylist/Groomer (Former Employee) - American Fork, UT - September 16, 2023

the shifts you can get is either 7-3:30 or 12:30-9 and you can get scheduled those back to back. Basically enough time to eat and sleep and then you have to go right back to work. It’s very hard to get days off in case of an emergency or sudden appointment. Management is very rude and treats you like a child. There is a lot of drama and you will get talked about behind your back. I love the animals and most of the customers, but there are too many policies and rules that don’t even make sense and make the job a lot harder and demanding than it needs to be.