Used to be great, now it just wants to cut corners for cost
Pet Care Associate (Former Employee) – Macon, GA – March 16, 2019
Before being purchased, PetSmart had a great company culture with managers who were salaried, with good benefits and actually cared about the animals as well as the employees.
Post-buyout it feels like they don't care if animals die, are sick, or get *lost* as long as the bottom line is being pushed and numbers are being met. It is no longer a retail environment that felt more about helping than sales.
Company culture changed, just another retail environment