PharmMD is a growing healthcare company specializing in Medicare Part C and D solutions, Medicaid solutions, as well as employer Medication Risk Management solutions. PharmMD's corporate culture is conducive to creativity and productivity.
Customer Service Resolution Specialist (Former Employee) – Tennessee Rdg, TN – February 3, 2018
Strict verbiage must be followed. Culture includes a passive/aggressive form of feedback . Feedback usually occurs after one has made a mistake. Calls are constantly monitored (live) for review. Supervisors will message you via a chat box to give you feedback on calls that were being listened to. Again, strict verbiage must be absolutely followed, regardless of what is taught or exemplified during training. This could be hard to do based on health condition of patients. Most are frail, elderly, or have a physical or mental impairment that may make it difficult to complete the call in the way that is most acceptable to the supervisors.
Being Able to Work From Home, Seem understanding/accomodating when it comes to late clock in and emergencies
Criticism only when something has gone wrong, Very strict verbiage to follow, 2 minutes between calls to use restroom. Possible if you are Flash Gordon.
Digital Pharmacist (Current Employee) – Austin, TX – November 24, 2015
You always feel that your contribution to the efforts of the company goals are greatly appreciated! They work hard to show they're appreciation for all of their contract staff, give adequate training, and prompt response to any questions.
MTM/ PES (Current Employee) – Brentwood TN – July 21, 2015
This is not a company to go to for F/T employment. You are an independent contractor and not an employee of PharmMD. Essentially, you are a Third Party individual, making repeated calls to member's of contracted healthcare plans. The adherence to STARs measure medications if still fairly a new thing, this will eventually die down and the contracted healthcare plans will have no need for places like PharmMD to call their member's on their behalf. Low pay (for the experienced), no benefits, very little room for professional advancement. The hours are flexible however the times you are actually "working" will be thoroughly examined with a fine tooth comb and nit picked if any discrepancy. Be prepared to keep track of every minute of your day. Just don't go there unless seeking quick, temporary work and paycheck. Much too stressful, which is unfortunate because most of the management team is very kind, but not very helpful. I only assume this is because you're not really an "employee".
Flexible scheduling, great trainer/training program
A typical day at PharmMD would involve contacting patients via SDN CosmoCall, confirming HIPAA, and ensure medication refill date and accuracy. I also was briefly responsible for call quality assessment of PharmMD "STARS" employee's. I learned how to be politely persistent and always remain calm and level headed when dealing with a uncooperative patient. The management was top notch. They were very helpful, knowledgeable, and understanding. They ensured that all employees were properly trained and informed. Co-workers were also helpful in giving direction when needed. There was a real team effort at PharmMD and everyone played their part. The hardest part of the job was trying to remain positive and upbeat when dealing with a difficult patient. The most enjoyable part of the job is when a patient thanks you for making sure that they were taking their medications and gratitude in assisting them.
Flexible work hours, numerous opportunities for advancement, recognition of excellence, in place corrective procedures and constructive criticism.
Contract employment and frequent technical issues with the software.
This is a great job in which I can use my professional skills in Medication Therapy Management without stress. The patients have their assigned appointments and the clinical pharmacists call these patients performing the Medication Therapy Management interview. There is no paperwork to do. Everything is online so the DNR and patient letters are sent electronically at the moment the pharmacist completes the DNR (if applicable). I enjoy talking with the patients and listening to them, something that is difficult in the retail settings and impossible in the mail order setting. There are 2 challenges in this job: First, the resistance of the patient to verify his ID information, such as date of birth and address and second, the patients forget that they have an appointment with us and the pharmacist can't reach them on the phone. There is another challenge regarding the compensation: It is an independent contract in which there are no benefits such as vacations, holiday pay, sick day pay, 401K. Also there is no compensation unless there are certain cases completed.
Flexibility, work from home, no expenses of transportation, work clothes, etc
No fixed compensation, waste of time if the pharmacist is unable to reach patients