PharmMD is a growing healthcare company specializing in Medicare Part C and D solutions, Medicaid solutions, as well as employer Medication Risk Management solutions. PharmMD's corporate culture is conducive to creativity and productivity.
Customer Service Resolution Specialist (Former Employee) – Tennessee Rdg, TN – February 3, 2018
Strict verbiage must be followed. Culture includes a passive/aggressive form of feedback . Feedback usually occurs after one has made a mistake. Calls are constantly monitored (live) for review. Supervisors will message you via a chat box to give you feedback on calls that were being listened to. Again, strict verbiage must be absolutely followed, regardless of what is taught or exemplified during training. This could be hard to do based on health condition of patients. Most are frail, elderly, or have a physical or mental impairment that may make it difficult to complete the call in the way that is most acceptable to the supervisors.
Being Able to Work From Home, Seem understanding/accomodating when it comes to late clock in and emergencies
Criticism only when something has gone wrong, Very strict verbiage to follow, 2 minutes between calls to use restroom. Possible if you are Flash Gordon.