Management needs to be trained on emergency calls and spend a week or so taking calls, then they may understand what the Philips Lifeline employees go through, then make decisions.
Things that should be taken care of by management are looked over. Management picks and chooses on what employees get proper training and information. It is too bad when you want to do a great job and you are not provided the resources to do so. Also very disrespectful to the employees. I am very disappointed. Someone really needs to take a look at how management needs to treat everyone with respect.
Focus on demographics of your customer base and who determines brands to buy - WOMEN more than 60%. The departure rate of women is very sad and continuing.
Answered - Vice President (Current Employee) - Boston, MA
Don’t discourage employees on performance. Be more positive and don’t nitpick. Flexibility is important too
Answered - ISSC ADMINISTRATIVE ASSISTANT (Former Employee) - Highland Heights, OH
Hire more qualified people and reduce the modalities you work on
Answered - Field Service Engineer III (Former Employee) - Little Rock, AR
Don't shut down
Answered - Machine Operator (Former Employee) - Chester, SC
Not applicable. Left to relocate to another state.
Answered - In-Home Support Technician (Former Employee) - Framingham, MA
Answered - Administrative Assistant (Former Employee) - Highland Hts, OH