Fun Place to Work, Disappointing management
Team Lead (Current Employee) – Los Gatos, CA – May 9, 2019
I have been with Philz Coffee for over 3 years, and while I did enjoy my time working there for the most part, the demeanor of the company, specifically through its new management and store leaders, went downhill very fast. As someone who was a Team Lead with a lot of experience at Philz, nothing I said about the store mattered to our new store leader, and he turned out to be extremely lazy and lied often when addressed with certain issues. Many baristas had more time on the floor than he did, yet he was unwilling to take suggestions or feedback from them. When this issue was brought to light to the Area Leader, it was dismissed harshly; aka our voices, ones who have seen 4 store leaders come and go, were not being heard and that is why I chose to leave the company. It is misfortunate, because I did enjoy my time there in the beginning and made many friends. Philz as a company needs to stop posing as a family business, as it is clear they no longer act like one. I understand the business is experiencing a great bit of growth, but they should start matching their mantra to that business model instead of lying to their new employees about the "culture" they try but so fail to create. It is a shame.
Short breaks, poor tip system, poor store leaders