Phoenix House Employee Reviews

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4.0
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great experience
Facilitator• Entry Level Counselor (Former Employee) –  Blythe, CAJuly 18, 2018
The director is great very informative and motivating. The employees lack happiness. You will learn a lot from this job if you've never worked in this field before. Hours a tough to get used to due to the boss wanting you in the PK by 5;30/ 5:40. You don't get "walk time." Your breaks aren't really breaks due to inmates needing some favor. The curriculum is easy but learning the rules of the prison is hard and the staff doesn't tell you much, you have t figure it out yourself. You have to bring a lunch and cant leave during lunch or breaks, If your kids are grown up or don't have any AND your single. This is a great place to work.
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4.0
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A good place to sharpen your counseling skills
Counselor (Internship) (Former Employee) –  Houston, TXJuly 15, 2018
The Phoenix House is a great place to complete your internship and grow and develop into a very good counselor.

There is even clinical psychologists, counselors I & II, and other staff members that will assist you in passing the state exam and encourage advancement.
Pros
Ideal for completing your internship
Cons
The wait to become a paid counselor may take a while.
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4.0
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Substamce abuse
Substance Abuse Counselor (Former Employee) –  Bronx, NYJune 29, 2018
Seeing clients who are scheduled for review of their progress in the program
Counseling 25 men ( DOC ) on my case load, participating in an Alternative to Incarceration Program


Families are in trouble, No males in the homes as a role model for their children an others in the communities


Provided case management and entitlement services


To transform their lives as tax paying citizens


large case load


Helping those who needed the transformation in life
Pros
Transforming lives
Cons
dealing with those clients who refuse to follow lifes rules
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5.0
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Great place for graduates to mingle with new clients
Clinical Supervisor (Former Employee) –  Santa Ana, CAJune 13, 2018
Phoenix House was a great place to work for - I was given very good training and education pertaining to counseling principles in the addictions field
Pros
Lots of clincial training
Cons
Too much training
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5.0
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This is a fantastic opportunity to impact whole families and communities. The environment is perfect to encourage men to return to their homes with h
Substance Abuse Counselor (Former Employee) –  Blythe, CAJune 2, 2018
This is a fantastic opportunity to impact whole families and communities. The environment is perfect to encourage men to return to their homes with hope.
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3.0
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work experience
Treatment Counselor (Former Employee) –  Venice, CAMay 31, 2018
stressful work site but rewarding when a client will complete treatment and discharge from custody. treatment is inpatient and you have one on one sessions with clients in a control environment.
Pros
low salary
Cons
rewarding
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4.0
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Productive
Clinical Technician (Current Employee) –  Citra, FLMay 23, 2018
Great atmosphere. The people that work there are fun to be around. It is a very family oriented place. Management is very reliable. There are many opportunities to advance with tuition reimbursement provided by the company.
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4.0
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Structured
Case Manager (Former Employee) –  New York, NYMay 17, 2018
A typical day at Phoenix House was slow and quiet, everyone one including residence knew what was expected on a daily basis. Some day it was chaotic with new residence however no every got out of hand and the staff and management were very supportive
Pros
lunch
Cons
lack of coverage
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4.0
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My 'opinion' only and it was in the "Mental health" facility.
Community Residence and Substance Abuse Counselor (Former Employee) –  Substance Abuse/Mental Health counselorMay 16, 2018
I don't know what facility the reviews were about, because I was in Brentwood, NY. It was a combined "addiction inpatient/mental health environment" and I was a good influence to the patients who 'wanted' to get well, ONLY. I believe that any patient who desires recovery and follows the instructions and programs offered to them, should be given every opportunity to do so, as long as they maintain abstinence and follow those programs that will provide them with the best chance to succeed.
A typical day was scheduling appointments for any doctors or other medical care necessary as well as transportation to and from them. I also 'monitored' their medications as needed, monitored their program attendance, reports to other programs, and their progress or 'lack of' to the appropriate authorities while 'documenting all' reports in the charting system for Phoenix House.
All reports have to be in line with OASIS which governs the care and treatment of each patient. My colleagues were very helpful and always helped each other daily.
The hardest part of the job was finding enough time to help the patients AND keeping up to date with all the appointments and reporting necessary.
The best part was seeing the "few" patients who really wanted to get (and stay) sober.
Pros
decent pay, close proximity, colleagues were nice and helpful.
Cons
Patients were not cooperative, lack of desire to change, no interest in 'recovery', most just wanted to work "the system" for a free ride
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3.0
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Stepping stone
Substance abuse counselor (Current Employee) –  Hauppauge, NYMay 15, 2018
If you are new to the field, it is a good place to start off. However, compensation needs to improve tremendously in order for people to stay or be content. Depending on the location, you can leave on time, but it is a challenge to actually work the schedule given. They have pretty flexible schedules and accommodating. Benefits are decent but nothing special.
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1.0
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Run
Counselor (Former Employee) –  Arlington, VAMay 3, 2018
My supervisor was a joke. No experience, could not be trusted, derogatory towards most. Do not work here, if you do you will regret it. There is little no money to help care for the clients.
Pros
Co workers
Cons
Everything else.
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5.0
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Job with a purpose
Client Billing Coordinator (Current Employee) –  Brooklyn, NYApril 30, 2018
I think this is a great company to work for. Everyone strives to work as a team and help each client with their needs. The non profit organization helps people who suffer with drug abuse and works towards helping people get into or stay in recovery.
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1.0
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tanking really fast
employee (Current Employee) –  Ronkonkoma, NYApril 24, 2018
Phoenix House will no longer be in existence soon in the NY Region.

Upper management was very wasteful and over spent millions of dollars.

all locations have been sold. poor management, upper management turnover is very high.

no one has a clue of what is going on.

Clients are not receiving treatment.
Pros
none
Cons
everything
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1.0
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Don't do it to yourself
Recovery Advocate (Former Employee) –  Austin, TXApril 24, 2018
PH is a wreck. Kids run wild, staff expected to work long hours of ot, upper management is NEVER present. You don't have to have any real experience working with youth so many employees are unqualified to work at a ymca, never mind a youth rehab. The focus is getting the kids to do what we say, not helping them get/stay clean. All anyone is complain about the kids and gossip about other staff. Toxic work environment.
Pros
Some kids were great
Cons
Upper management is a joke
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3.0
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Large Substance Abuse Treatment provider whose practices need to be brought up to date.
National Director of Quality Assurance (Former Employee) –  New York, NYApril 23, 2018
Most of the Phoenix House programs are Therapeutic Communities. You will learn a lot about that approach. It doesn't offer the broad range of services that many (most) clients need. Except for executive staff, staff is under paid.
Pros
Large company with locations in several states.
Cons
Poor salary. Lack of a wide range of service types.
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4.0
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Loved it
PROGRAM ADMINISTRATOR (Former Employee) –  Shrub Oak, NYApril 16, 2018
ne of the best places to work. Everyday was a joy to look forward to! Loved the staff Loved the kids. It was great to look forward to going to work.
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4.0
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relaxed atmosphere
Director (Current Employee) –  Lewiston, IDApril 13, 2018
It was a fun place to work, everyone had input into the daily routines. The boss encourages us to take "well days" on a regular basis. He would often buy us gift certificates to local restaurants so we could take our spouses to dinner.
Pros
relaxed and fun
Cons
needs better benefits
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1.0
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Unacceptable conditions
Direct Support Professional (Former Employee) –  Pascoag, RIApril 12, 2018
Nothing about working there was positive.
The residents were mistreated.
The house was old and not updated.
Food was not fresh.
Food was not nutritious.
Pros
The residents
Cons
Everything
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4.0
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Intern
Substance Abuse Counselor (Intern) (Former Employee) –  Citra, FLApril 12, 2018
Great place to intern and learn. The therapeutic community is a great opportunity to learn and grow from both the staff and the residence. You are able to network and truly gain insight as to what the world of substance abuse looks like.
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5.0
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Loved it
Direct Care Staff (Former Employee) –  Saint Paul, MNApril 4, 2018
This is a place of love, if you love helping and caring for people this is definitely the place to be. The hours are great and the staff is friendly. Not to mention how great the residence are
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Overall rating

3.3
Based on 256 reviews
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