My 'opinion' only and it was in the "Mental health" facility.
Community Residence and Substance Abuse Counselor (Former Employee) – Substance Abuse/Mental Health counselor – May 16, 2018
I don't know what facility the reviews were about, because I was in Brentwood, NY. It was a combined "addiction inpatient/mental health environment" and I was a good influence to the patients who 'wanted' to get well, ONLY. I believe that any patient who desires recovery and follows the instructions and programs offered to them, should be given every opportunity to do so, as long as they maintain abstinence and follow those programs that will provide them with the best chance to succeed.
A typical day was scheduling appointments for any doctors or other medical care necessary as well as transportation to and from them. I also 'monitored' their medications as needed, monitored their program attendance, reports to other programs, and their progress or 'lack of' to the appropriate authorities while 'documenting all' reports in the charting system for Phoenix House.
All reports have to be in line with OASIS which governs the care and treatment of each patient. My colleagues were very helpful and always helped each other daily.
The hardest part of the job was finding enough time to help the patients AND keeping up to date with all the appointments and reporting necessary.
The best part was seeing the "few" patients who really wanted to get (and stay) sober.
decent pay, close proximity, colleagues were nice and helpful.
Patients were not cooperative, lack of desire to change, no interest in 'recovery', most just wanted to work "the system" for a free ride