Physicians Mutual Employee Reviews

What is the best part of working at the company?The pay is good for the work you do…room to advance throughout the company into other positions/departments. What is the most stressful part about working at the company?Having to take the difficult calls, the calls where you might be verbally degraded with a smile. Lately, for those trained in other skills, doing extra work outside of regular shifts is becoming a regular thing What is the work environment and culture like at the company?They try to focus on engagement and everyone being heard but it doesn’t always feel that way

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Bad Commission, Bad Leadership

Agent (Former Employee) - Columbus, OH - September 15, 2023

This place could definitely use an overhaul. Leader ship needs to take an ethics class, the commission is not enough, and they push very bad leads on you that have been recycled. When you leave, they basically want all the money back that you have made. So you pretty much ended up working for free. Make sure you read the contract before you sign it!! Not ideal for new agents!

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Physicians Mutual insights

Based on 110 survey responses

What people like

Time and location flexibility
Clear sense of purpose
Ability to learn new things

Areas for improvement

Overall satisfaction
Fair pay for job
Sense of belonging

Productive fun place to work

Outbound Customer Service Representative (Former Employee) - Omaha, NE - July 22, 2023

fun place to work, great employees, good working hours. Pay sucks. Sometimes free lunch not to sure about benefits. The work is pretty easy can get a little boring when slow

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Customer and employee focused and a great place to work!

Division Coordinator (Current Employee) - Austin, TX - July 9, 2023

What is the best part of working at the company?The company is both customer focused and employee focused What is the most stressful part about working at the company?You have a lot to learn; however, everyone is willing to assist you. In addition, the company is really good about providing the training. What is the work environment and culture like at the company?Excellent. Great communication What is a typical day like for you at the company?You perform your responsibilities without micromanagement. Your work is appreciated

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Fun place to work, great people & Pay

Independent Agent (Current Employee) - Ohio & Indiana - March 22, 2023

Everyone here is very helpful. There is a real team atmosphere. Management understands the importance of the work life balance. You must be disciplined and self-motivated.

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Okay place to work. Great company culture!

Inbound Teleservice Representative (Former Employee) - Omaha, NE - March 20, 2023

The training and job are fairly simple. It is a call center job, so pretty straightforward. You answer life, health (medicare supplement), and/or dental insurance calls. You start with life insurance, which was pretty hectic during the pandemic. There was a lot of loss and angry policy owners. All in all, it’s a pretty cool place to work. I just wish I got paid more.

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A mess in the making

Outbound Telesales Representative (Former Employee) - Home office - March 9, 2023

For a company this large they have no appreciation for their employees. The atmosphere is hostile and managers are not good at their jobs. Heads of departments talk down to you and are overall not willing to support you as a person. This company only cares about the money, numbers, and making sure their paychecks are higher than yours.

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5 stars

Independent Insurance Agent/ Senior Advisor (Former Employee) - Lafayette, LA - December 29, 2022

What is the best part of working at the company?The coworkers were supportive What is the most stressful part about working at the company?Getting customers to answer the phone or marketing myself. What is the work environment and culture like at the company?The work environment was friendly, but there wasn't a large diversity of different ethnicity.What is a typical day like for you at the company?Making calls to prospects, scheduling appointments, writing business.

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Niche market; good products, but limited leads and still essentially cold-calling.

Insurance Agent (Former Employee) - Indianapolis, IN - December 16, 2022

Physicians Mutual has a great Med sup product and fairly good dental and vision policy offering. The problem is that the hiring team doesn't let you know that the so-called "warm" leads are limited to 25 leads, so you have no control over the quantity. If you don't make sales from that constraint then you either buy your own leads, work seminars, etc., anything else to make up the the limitation. I spent countless morning, afternoon, and early evening calling sessions calling people that still didn't answer the phone.

Pros

Fairly good training, possible all-remote work if you get lucky.

Cons

Limited leads means limited sales possibilities.

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A company that actually cares

Assistant Division Manager (Current Employee) - Indianapolis, IN - December 15, 2022

I have worked in the insurance world for years and this is the first company that actually treated me like a human being that mattered. Not just a number on a page. My manager talked with me about my goals from the beginning and helped get a plan together for me to accomplish those goals. The pay structure is excellent and as both a 1099 agent being able to have free leads and weekly pay as well as incredible bonus opportunities was huge. As a W2 employee I have been equally pleased with my experience and truly the family experience and culture they work so hard to build.

Pros

Control over my future

Cons

W2 health benefits are expensive

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Jobs at Physicians Mutual

See more jobs

Inbound Call Center Representative - Full-Time

Omaha, NE

14 days ago

Inbound Teleservice Representatives

Omaha, NE

18 days ago

Outbound Teleservice Representatives

Omaha, NE

4 days ago

Part-time Inbound Teleservice Representatives

Omaha, NE

18 days ago

Licensed Insurance Agent

Charlotte, NC

25 days ago

Bilingual Teleservices representative

Bilingual Teleservices Representative (Former Employee) - Omaha, NE - November 1, 2022

I worked as bilingual teleservices agent This job is stressful customers are angry & Management and team leads are not very knowledgeable and patient about helping you be successful. They just throw you to the wolves with minimal training and criticism is at all time high, QA gives scores based on personal feelings towards you. The pay is not very competitive with the amount of stressful calls you get back to back. I would suggest that you rethink working here. The turnover rate is high in this department due stress levels you go through.

Pros

Good benefits cafeteria onsite.

Cons

Calls back to back bad training

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Good management

Customer Service Representative (Current Employee) - Omaha, NE - November 1, 2022

I love working for physicians Mutual they are a good company the management team is great. The environment is a great environment. Co workers are the best everyone there is so very nice

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Excellent team environment and best training their industry bar none

Career Field Agent (Former Employee) - Lafayette, LA - October 4, 2022

Management is very supportive in a highly competitive market. If you have a desire to work hard they will provide every resource you need to be successfull.

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Great training and flexible schedules

Insurance Sales Agent (Current Employee) - Work from home - June 29, 2022

I am super part time with this position, but still have success with PMIC. The training is stellar!Be prepared to dial a lot of numbers everyday. Persistency is key to your success!

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1 star

Insurance Agent (Former Employee) - DFW, TX - June 27, 2022

What is the best part of working at the company?This company is a boiler room. They tell you during the interview process that you can work as much or as little as you want, then they try to fire you if you don't sell one policy a month. Not a good atmosphere for new sales people. They talk down to you. Support is almost non-existent. Not sure why you would get fired on a 1099 job just because you aren't selling. It's not a salaried position. What is the most stressful part about working at the company?None. Lost money paying for a license. What is the work environment and culture like at the company?Boiler room. Culture isn't very good.What is a typical day like for you at the company?Hammered if not selling. But they set you up for failure.

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Hectic

Policy Service Representative (Current Employee) - Omaha, NE - June 16, 2022

If you’re in in Policy owner services, you great treated horribly. Customers are very disrespectful and P.o.s is the hardest department to work in. Good luck.

Pros

Hiring bonus, part-time gets vision and dental

Cons

Rude customers

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Overall Excellent Company

Licensed Insurance Agent (Current Employee) - Remote - May 18, 2022

Very positive atmosphere with management and the team helping you out never needed. Excellent workplace culture with the need to succeed parent at all levels. Like with all insurance jobs you have to put in the time to make the calls. Leads are provided which are a huge help!

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Good training

Agent (Current Employee) - Oklahoma City, OK - April 5, 2022

They have good training and give you all the tools you need to succeed. All commission and no benefits. No paid training, better have another source of income when you are starting.

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New to Contract work. Don't work here.

Licensed Independent Insurance Agent (Former Employee) - Bedford, TX - March 22, 2022

This was a contract job for me. I was new to the sales field and was excited at how nice they were to help. I got contracted in November and was terminated at the end of December. No word about any problems just couldn't login. I went to the trainings and I was working their leads and my own. They manage and push you to make sales even though they are not paying you. They also make you buy a product from them to open up your leads that they give you. I talked with many people in my group that went through the same thing. I just want someone who has never done this to know that is how they do it. They are always hiring a group and training every month. Contract work is not usually paid.

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If you like making 100 cold calls a day to supposed "warm leads" (they're not, they're cold as ice), then good luck.

Life/Health Insurance Agent (Former Employee) - Remote - February 20, 2022

Not a good place, not the worst mind you. If you can make 100 to 200 calls a day and make 2 or 3 stick, then great. Its soul destroying however, if you have a soul.

Pros

You can stay in bed till 9am

Cons

You'll be awake worrying about money till 5am

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It was over the holidays, deadlines were not adjusted to fit the holiday schedule.

Licensed Insurance Agent (Former Employee) - phone - January 26, 2022

The training was below average. We spent a lot of time in training discussing a sales approach. Not everyone agreed on what the approach was. More time should have been spent reviewing products.

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