Physicians Mutual
Happiness rating is 59 out of 100
3.6 out of 5 stars.
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Physicians Mutual Employee Reviews for Customer Service Representative

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Great company to work for if you have an outgoing attitude and willingness to work with others and assist customers on a daily basis.
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Benefits
Cons
Needs more occurences or time to take off when you have a family
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Does not care about call center employees. You are just a number. Production standards are completely ridiculous... They need to look at why the turnover is so high
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Horrible place for temp work went through a tem place and never would again. Boss was ok told her something in confidence can never trust supervisors again
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Office location was OK - work equipment very dated. Attendance policy was not enforced for ALL employees. Some Management was unfair, biased, and unethical. Repeatedly hostile and offensive work environment. Annual increases were a joke and past due by months. Pay was well-below industry average/competition. Many Managers showed favoritism for certain employees. Benefit costs and choices were average. PTO was accrued hourly and not competitive.
Pros
Location, Free lunches, casual Fridays
Cons
Management, corporate structure, pay, unreasonable expectations
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Physicians mutual is a great place to work for, You are always busy helping customers. Management is very helpful. Bonus are given monthly to reward you for doing a great job.
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When I first started it was a enjoyable job. The last three years got bad. The expectations got to be to much. When Management changed so did everything else. You can't take time off at all for Doctors appointments you need to use your vacation time. Turnover has become very high. Benefits are okay. They use to give a Chrisrmas bonus but they took it away.
Pros
No weekends or Holidays
Cons
Under paid overworked
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. The call center rules different from all other floors. You need to go to the Doctor great but sign up for at least 2 hours of vacation and if your lucky you might get to go. You can't leave 30 minutes early and make up the time for your Dr Appointment or come in a little later. If it snows who cares about your life the call center is more important. You call in you are horribly punished while every other floor gets 2 paid days per year if they can't make it in due to bad weather or can leave early with no punishment. The managers could care less about you. They are rude and just care about making themselves look good. They do however play favorites as long as you want to be a pet. Some of the policies they sell are very untruthful especially the dental.
Pros
Cafeteria on site. Free parking. No weekends or Holidays
Cons
Bad Managers
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Good money, but you won't be able to have full time until a year or more. The calls are usually angry policy holders or you're dealing with calls about a claim for a death. Unless you're ready to deal with that, I would suggest finding a better opportunity.
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  1. Customer Service Representative